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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Im an old-school person and believed that transferring funds was to be done only and always through a bank. Payoneer is quick, convenient and secure. No longer am I concerned in any way about making transactions with through their services. If you arent using Payoneer yet, you should be.
I received excellent service from Ashley.
She reviewed all my information, blocked my card to send me a new one and let me know I would be receiving further help.
Eventualy I, de like to get some help deleting some e-mail addresses. I beleive this could help me alot.
Its always great to contact on payoneer! This time I contacted with Sai. He was great!
I will contact with payoneer more in future.
They helped me great really!
I have spoken with a lot of customer care reps on Payoneer live chat platform, but none made me feel understood and taken care of like Mica did.
I guess this goes to show that Payoneer is really striving and making progress in improving not just their customer service, but their entire services in general.
Thanks guys
I would recomend your services! I really feel that if other customer service companies follow your path it would be awesome... thank you for your great customer service!
Great service. The customer service goes an extra mile to meet customer's needs. Very polite and respectful.
The chat was very useful and quick, I highly recommend to use the chat instead of the mails, since I never receive a reply from the company
I love the prompt responses I get whenever I call about any issue. Excellent service all round. The folks in customer service are very knowledgeable and very polite. It is always a pleasure dealing with them.
The service and security of payoneer is great. I never had any issues in withdrawing money. No complex interface easy to understand. Compatible with your local bank!
Payoneer has made my life so much easier. When something happens their customer care is ready to help you, fast attention and very professional, definitely a great option to receive payments from the US and be able to withdraw in my native country.
Very nice experience, I am completely satisfied services. I really like it and i will recommended to our other friends.
Good Global Payment Service, I am very satisfied while using the service, I like the system, it is good, fast and helpful. I can advise all it
Good functionality very slow live chat support even for lost/stolen prepaid card. Have to fill 100 characters for review
I had problems accessing my account and within a minute Customer Support was able to get me into my account successfully, so polite helpful and friendly :)
Wonderful is a term that certainly comes to mind when dealing with Payoneer Customer Service. Very satisfied and received the exact results I was needing
My account was closed for no reason, i lost a dispute i didnt even get a chance to defend myself. The person who opened a dispute is a scam artist he sent a phishing email to my email and tried to get into my account and they let him win the case. On top of that i have to beg payoneer to let me withdrawal the money i have in my account and its taking forever. Very bad service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members