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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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NL
1 review
0 helpful votes
Follow Corine S.
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Prompt service!
August 5, 2018

Service was great and very fast! Got a call back and when I missed it a very friendly email. Another collegue solved my prop in a blitz

Date of experience: August 3, 2018
India
2 reviews
0 helpful votes
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Excellent & Very Easy to Use
August 5, 2018

I did first transaction through Payoneer and to my surprise I really found this very easy and cost effective compared to other payment options. I would recommended my friends to use Payoneer. I really appreciate their Global Payment Services.

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Cool
August 5, 2018

If I satisfy with my payment transfer then I'll give you 5 star if not then I'll give you 1star Kevin do so feel

Date of experience: August 3, 2018
Spain
1 review
0 helpful votes
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Great service
August 5, 2018

Lost my card duringa travel and it took me 5 min to solve all the problems about it, the operator did the job simple and professionaly. Great service

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Excellent
August 5, 2018

Loved with politeness. Very impressed
Must have agent. Excellent response
Thanks for service. Payoneer

Date of experience: August 2, 2018
Philippines
1 review
0 helpful votes
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Excellent
August 5, 2018

Very easy, no hassle, very convenient. I will recommend to my family circle as well as my friends. I'm glad to meet this company or agency. Hope that it will not change and it last forever. Thank you..

Date of experience: August 2, 2018
Virginia
1 review
0 helpful votes
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I give it 10 out of 5 stars.
August 5, 2018

I was under stress and needed to straighten things out. Got right through, great customer service and my problem was solved in minutes. Thank you.

Date of experience: August 2, 2018
Egypt
1 review
0 helpful votes
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The best service ever
August 5, 2018

I have been using Payoneer for a while. It's truly helpful and I can simply manage my personal and business funds through it.

Date of experience: August 2, 2018
Morocco
1 review
0 helpful votes
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Great service
August 4, 2018

Great service, the customer service is very helpful and fastest on response, thanks payoneer, I appreciate.

Date of experience: August 2, 2018
Ukraine
1 review
0 helpful votes
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Best for freelancers
August 4, 2018

I've been with Payoneer for over 4 years now. If it wasn't for them, it would be very difficult for me to receive payments from Upwork. You have an option to order a Master Card from them that is linked to your Payoneer balance. Any ATM works for withdrawing money from your card/account. Excellent phone, email and chat support. IT, Security and other departments are also doing a great job. It's very noticeable.

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Payoneer Review
August 4, 2018

Great phone manner, professional yet personable. I came to Sebastian with a problem and he has seemed to have solved it in a matter of minutes.

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Great
August 4, 2018

Customer support was really helpful but can you improve your app performence it not showing my fund transfer

Date of experience: August 2, 2018
India
1 review
0 helpful votes
Follow Kishan S.
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Hi,

My clients are feeling system is complicated and asking to switch to PayPal or something else because they don't understand how they can send me payments.

When I have to request a client for the first time. I need to ask them many things like company name, website url, first name, last name. I don't think all fields are getting verified by payoneer before sending a payment request. So its better that I just need to enter user's email address and all the other details fetched automatically.

Also its taking much time in doing payment transer. It takes 2-3 days to transfer to my payoneer account after my client complete payment request and again 2-3 days to get payment in my bank account. If this can be reduced that will be great.

Thanks
Kishan

Date of experience: August 2, 2018
Bangladesh
1 review
0 helpful votes
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Thanks for your such a good help Warren. And you have an awesome customer service management skills. Will recommended to anyone

Date of experience: August 1, 2018
Virginia
2 reviews
0 helpful votes
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Super Services
August 4, 2018

I have been with Payoneer for over four months and I have always received super services each time I call, even at midnight. I find the online navigation user-friendly. The customer reps are pleasant, prompt to answer the phone, polite and knowledgeable. I am able to withdraw funds from any ATM and use Payoneer card everywhere for any transactions. Thank you, Payoneer for making transactions easier for me.

Date of experience: August 1, 2018
Ohio
1 review
0 helpful votes
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I had an issue with my balance and called them. They got me linked with an agent within 30 seconds of placing the call and resolved all issues within a minute. They also provided information I needed on ordering a new card and helped me understand the various options I have.

Date of experience: August 1, 2018
Iceland
1 review
0 helpful votes
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Clarity
August 4, 2018

Everything was very clear. The clerk was of great help although my phone went out of batteries in the end. All good. I would not hesitate to call any time.

Date of experience: August 1, 2018
California
1 review
0 helpful votes
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Very courteous and prompt.
August 4, 2018

As always I receive very courteous and prompt service. My concerns were taken care of super fast. I would recommend this service to anyone.

Date of experience: August 1, 2018
Bangladesh
1 review
0 helpful votes
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I am new here and very happy to get their services with strong Customer services. In Bangladesh PayPal is not supported and we faced too many problems for getting money from the Freelance market place. So Payoneer is the best. God bless all of you.

Date of experience: August 1, 2018
MD
1 review
0 helpful votes
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Could be bettet
August 4, 2018

High yearly fees for $ accounts. Not too flexible for the customers. Very few options managing your founds.

Date of experience: August 1, 2018