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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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I used to deal with other banks but I didn't find very good customer service like Payoneer's service. Confirm and be sure about the client and Take care of customer confidentiality.
Super helpfull. Spoke to a lady named Sadia and she hooked a brother up. Need more like her. This makes online business meaning full
It was good and informative. Got what I needed or at least hope I did, I was having trouble logging in and getting details about my account.
Yama was very helpful and patient. She really helped guide me through the process. I really appreciate her help.
Wrong bank withdrawal and refund those balance to Payoneer within 7 days. I am satisfied with Payoneer's customer service. Thank you. Lots of love and good wishes from Bangladesh. Thank you.
Customer care call. The representative was kind and polite. But there need to be a tracking system for members to know when the card is ready. Otherwise its inconveniencing
With Payoneer customer service I like it. The call center was just at the right time and I got all my information that I needed.
Pleasant guy and helpful is Koren, the customer service guy, although it was rather difficult for both of us due to our intonation. But overall, Koren was helpful. He tried very hard to help.
It was a very good experience unfortunately the voice was not really clear. I wanted to tell my problem but after few seconds the voice was not clear.
My overall experience was great my customer service support was outstanding and very patient. She was friendly and even laughed with me over the phone. I enjoyed her personality and hope that I can always get customer service as great as hers.
I received my payment less charges and so much flexibility better than any other medium. When I had issues with payments they were so polite in assistance. Nice customer care they are improving there mobile app but I would like to see more options in website and app.
Very polite, asking the right question and try to help as more as can. I will recommend Payoneer to all that are interested
Blocked my account without any valid reason,
Did not replied to any of support mail.
Worst service ever.
Very helpful. The worker was very atentive, even though my English was very poor. He did is best to understand what my problem was, and he was very polite.
I called to see what was wrong with my check after 3 months of not recieveing, the guy that helped me was very nice just said i had to email back some info. Its been 3 days and i havent herd anything back yet but might just have to call back and see whats going on. He was very nice and didnt give me the run around.
Anytime I've needed customer support or have questions, I'm helped quickly and professionally. This is such an easy way for me to track my income and expenses for my air b n bproperty.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

