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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Algeria
1 review
0 helpful votes
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Competent service
August 10, 2018

I used to deal with other banks but I didn't find very good customer service like Payoneer's service. Confirm and be sure about the client and Take care of customer confidentiality.

Date of experience: August 7, 2018
Belize
1 review
0 helpful votes
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Life Saver
August 10, 2018

Super helpfull. Spoke to a lady named Sadia and she hooked a brother up. Need more like her. This makes online business meaning full

Date of experience: August 7, 2018
Texas
1 review
0 helpful votes
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Great
August 10, 2018

Very good and happy with great service... very good service.
Happy they could help me out

Date of experience: August 7, 2018
Minnesota
1 review
0 helpful votes
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Great
August 10, 2018

It was good and informative. Got what I needed or at least hope I did, I was having trouble logging in and getting details about my account.

Date of experience: August 7, 2018
New York
1 review
0 helpful votes
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Help with loading.
August 10, 2018

Yama was very helpful and patient. She really helped guide me through the process. I really appreciate her help.

Date of experience: August 7, 2018
Bangladesh
1 review
0 helpful votes
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Wrong bank withdrawal and refund those balance to Payoneer within 7 days. I am satisfied with Payoneer's customer service. Thank you. Lots of love and good wishes from Bangladesh. Thank you.

Date of experience: August 7, 2018
Kenya
1 review
0 helpful votes
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Payoneer customer care is excellent
August 10, 2018

Customer care call. The representative was kind and polite. But there need to be a tracking system for members to know when the card is ready. Otherwise its inconveniencing

Date of experience: August 7, 2018
Kenya
1 review
0 helpful votes
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Very well Payoneer
August 10, 2018

With Payoneer customer service I like it. The call center was just at the right time and I got all my information that I needed.

Date of experience: August 7, 2018
Singapore
1 review
0 helpful votes
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Good service
August 10, 2018

Pleasant guy and helpful is Koren, the customer service guy, although it was rather difficult for both of us due to our intonation. But overall, Koren was helpful. He tried very hard to help.

Date of experience: August 7, 2018
China
1 review
1 helpful vote
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Helping
August 10, 2018

It was a very good experience unfortunately the voice was not really clear. I wanted to tell my problem but after few seconds the voice was not clear.

Date of experience: August 7, 2018
Germany
1 review
0 helpful votes
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Excellent
August 10, 2018

My overall experience was great my customer service support was outstanding and very patient. She was friendly and even laughed with me over the phone. I enjoyed her personality and hope that I can always get customer service as great as hers.

Date of experience: August 7, 2018
India
1 review
0 helpful votes
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I received my payment less charges and so much flexibility better than any other medium. When I had issues with payments they were so polite in assistance. Nice customer care they are improving there mobile app but I would like to see more options in website and app.

Date of experience: August 7, 2018
North Macedonia
1 review
0 helpful votes
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Special
August 10, 2018

Very polite, asking the right question and try to help as more as can. I will recommend Payoneer to all that are interested

Date of experience: August 7, 2018
Bangladesh
1 review
1 helpful vote
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Very Poor
August 10, 2018

Blocked my account without any valid reason,
Did not replied to any of support mail.
Worst service ever.

Date of experience: August 7, 2018
South Africa
1 review
0 helpful votes
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Great job
August 10, 2018

Very professional, spoke very well and made sure I was satisfied with what I was phoning about. I found it very easy to

Date of experience: August 6, 2018
NL
1 review
0 helpful votes
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Much Good
August 10, 2018

I need some information for my account for that reason I need to contact with customer center. The service was so good. So friendly and helpful overall.

Date of experience: August 6, 2018
Israel
1 review
0 helpful votes
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Helpful
August 10, 2018

Very helpful. The worker was very atentive, even though my English was very poor. He did is best to understand what my problem was, and he was very polite.

Date of experience: August 6, 2018
California
1 review
0 helpful votes
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Very polite and helpful
August 9, 2018

I called to see what was wrong with my check after 3 months of not recieveing, the guy that helped me was very nice just said i had to email back some info. Its been 3 days and i havent herd anything back yet but might just have to call back and see whats going on. He was very nice and didnt give me the run around.

Date of experience: August 6, 2018
New Jersey
1 review
0 helpful votes
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Easy to work with
August 9, 2018

Anytime I've needed customer support or have questions, I'm helped quickly and professionally. This is such an easy way for me to track my income and expenses for my air b n bproperty.

Date of experience: August 6, 2018
Colorado
1 review
0 helpful votes
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Very Easy
August 9, 2018

It is great to work with a company that makes it easy to make changes, get a new card ECT... The automated system is very smooth.

Date of experience: August 6, 2018