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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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New York
1 review
0 helpful votes
Follow JOSE K.
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I had a hard day trying to withdraw some $$$ to my bank account. Followed the instructions to clean cookies, changed browsers etc, but nothing seemed to work. Finally I called Payoneer, lost my turn in the first quewe, but finally when got to talk with the representative she solved my big problem in a few minutes. I appreciated her patience by speaking slowly and clearly, as I explained to her that English is not my first language. Finally I'm happy now after a stressfull day!

Date of experience: August 12, 2018
Malaysia
1 review
0 helpful votes
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EXCELLENT SERVICE
August 15, 2018

I used Payoneer for the first time and I realized it's simple and easy it is to get paid. Payoneer saved me a lot of time, energy and fees. I have receive a payments from my vendors and other payments matters make it simple and easy. I can now concentrate on my business without thinking about my payment matters.

Date of experience: August 12, 2018
India
1 review
0 helpful votes
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Awesome
August 15, 2018

I am happy to be a part of payoneer, Apart From one or two cases payoneer helped me alot to grow my business, And i am very grateful to payoneer

Date of experience: August 12, 2018
Kenya
1 review
0 helpful votes
Follow Geofrey N.
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I have had a long and good experience with Payoneer as a freelancer, and they really have played a key role in me accessing funds from abroad after receiving payments from my clients! It's a safe and fast way to do a business transaction!
However, I'd recommend they reduce the fees a bit for people withdrawing money abroad...

Date of experience: August 12, 2018
India
1 review
0 helpful votes
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Very professional.
August 13, 2018

I've been receiving payments through Payoneer for about 3 months now. It turns out Payoneer actually proves to be a cheaper and efficienct alternative to PayPal in India. Kudos!

Date of experience: August 10, 2018
Pakistan
1 review
0 helpful votes
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Exellent services.
August 13, 2018

Everything is perfect. No other service provider can compete them in their services. They got excellent services and Customer Services. No match right now in this industry.

Date of experience: August 10, 2018
Thailand
1 review
0 helpful votes
Follow Adewunmi A.
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Service
August 13, 2018

Took a while to get understand what i needed. Eventually I got what I needed. Service is prompt. A little difficult without having registered and I am having trouble registering.

Date of experience: August 10, 2018
Pakistan
1 review
0 helpful votes
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Excellent
August 12, 2018

To be honest. I am doing business overseas since 2010.My friend recommend me Payoneer and services i received from payoneer was very attractive and professional.

Date of experience: August 10, 2018
India
1 review
0 helpful votes
Follow BhaskaraRao K.
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The best global payment service.
August 12, 2018

Payoneer is the best in providing Global Payment Service for Companies & Organisations. It also provides a prepaid card for accessing the funds in account without any restrictions.

Date of experience: August 10, 2018
Nicaragua
1 review
0 helpful votes
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Excellent
August 12, 2018

Excellent customer service rep very helpful took care of my needs i will recommend wish a reps will take care of customers like that rep did

Date of experience: August 10, 2018
Malta
1 review
0 helpful votes
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Perfect service!
August 12, 2018

Payoneer give a perfect service both with their product and customer service! Payoneer are real market leaders!

Date of experience: August 10, 2018
Barbados
1 review
0 helpful votes
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Excellent Customer Service
August 12, 2018

Fast friendly professional polite,,, each time I call I get great service and would recommend Payoneer to anyone. Thank You!

Date of experience: August 10, 2018
Croatia
1 review
0 helpful votes
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Problems with payout
August 12, 2018

Everything was sorted quick and easy. And I'm feeling pretty sure right now that I'll get the money I have earned over HomeAway.

Date of experience: August 10, 2018
Thailand
1 review
0 helpful votes
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Great customer service
August 12, 2018

Called with a predicament concerning payments for an international contractor. The representative was kind and helpful, and provided a wonderful solution.

Date of experience: August 10, 2018
Illinois
1 review
0 helpful votes
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Just a touch of love.
August 12, 2018

My experience was very helpful. All of my question was answered in a timely manner. My concern was about my debit card with airbnb, how to enter in my birthday. I called Payoneer and she had the information already. The only thing I have to do is set up a pass word. I truly like this way that i will be getting paid

Date of experience: August 10, 2018
Australia
1 review
0 helpful votes
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Very helpful
August 12, 2018

I have only been using Payoneer for a short time, I found them Very helpful and polite with any of my enquiries! I would definitely recommend them

Date of experience: August 10, 2018
Pakistan
1 review
0 helpful votes
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Very great service
August 12, 2018

They treat you very kindly explain a lot to understand. Very happy with Payoneer. Great service. Very fast calling

Date of experience: August 9, 2018
Bangladesh
1 review
0 helpful votes
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Happy with Payoneer
August 12, 2018

I am very happy to use Payoneer and with their customer service. Truly Payoneer help me a lot for global fund receive and payment.

Date of experience: August 9, 2018
New York
1 review
0 helpful votes
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Good payment service outside of US
August 12, 2018

I'm leaving because Payoneer has high maintenance and transaction fees. The app is also has limited functionality - for example I can't manage my account settings there.

Date of experience: August 9, 2018
Philippines
1 review
0 helpful votes
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Impressive customer service.
August 12, 2018

Been getting my payments fast, some payments don't go through on time, though it rarely happens but customer service is really helpful in the event that it gets delayed.

Date of experience: August 9, 2018