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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have called to Payoneer Vietnam customer service several times. Most of the time they response to my requests very quick and professional. In general I am happy with their service.
I'm have Payoneer Account from almost couple of years and I'm glad that I have that Kind of service In very convenient way free to open accounts in almost three Major currencies, so "Without Payoneer I'm Not able to Do what I'm Doing" Thank you so much
The shipping of my card took long, had to apply for the third time for the card. That was an inconvenience.
Rep was very knowledgeable and did everything they could to make sure I was taking care of. By the end of the call my issue was fully resolved.
I am using Payoneer card in my day-2-day life to manage my money. I receive income from different sources as a consultant and ask to be paid directly to my Payoneer account. This allows me to pay all my expenses with the debit card I have and I have full control on my expenses.
Highly recommend.
The agent I spoke to was very helpful, polite, and very understanding. He made a VERY clear explination to my issue and found a solution for it.
I called the customer service in order to renew my expired card and in less then a minute the operator solved my problem.
Looking forward to receive my new card.
The customer service lady was very polite and handled my issue very professionally and in minimal of the time she provided the required info.
There service is great. They are the best in payment. There customer representatives are great too. I am happy to be part of thos family.
I used Payoneer to recieve 2 payments from the same company using the global payment service. They verified the company on the first transfer and then I received a second transfer from them and it was fine. Now I received a third transfer for $18,000 from the same company and they held the money for a week and had me send proof that the goods were delivered and confirmed the company that they received the goods. Now the sent me an email from the payments department that they are canceling the payment and sent money back. I'm out 18,0000 and they have not provided a reason. Payoneer is a scam. They choose their own regulations and change them when they want. Customer service is useless and every time gives different excuses. Don't waste your time or money with these scammers.
I during the period i have used the payooneer is great service. I individually serve it that is user friendly supported service.
Thanks for the quick respond customer care give, customer care is the only hope we the payoneer customers rely on, kindly keep your good work up
I called about my account being hacked and the matter was followed to the end. I think it was a great Payoneer experience so far.
It was a great experience i was pleased with the Customer Service. Excellent Job and Team work with a Good verification system.
Very useful, though it takes 5 days to transfer money and there are some limitations. Overall, Payoneer works as exected according to description.
The agent I spoke with was very awesome. I was a bit frustrated when I originally called but after speaking with the lady who maintained a positive attitude, I was glad I called for clarification because she truly turned how I felt about the initial call around. Bless her.
This call make me happy thanks to all Payoneer team, i asked them for help and the contact was great and helpful, thanks again
I highly recommend using Payoneer's services. They are trustworthy, thorough, efficient and secured.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members