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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Illinois
1 review
0 helpful votes
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Service that shows respect!
August 24, 2018

The service I received full of respect for me as a person. It was to the point as well-not in a way where I was a number in a queue and the gentleman had to hurry up and get to the next call. It was very apparent that he wanted to resolve my issue and willing to do whatever it took to get that taken care of.

Date of experience: August 22, 2018
Serbia
1 review
0 helpful votes
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For a very short time the person who answer to my call and me understood each other and i received the information that I was asking for.

Date of experience: August 22, 2018
Pakistan
1 review
0 helpful votes
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Good
August 24, 2018

I like payoneer service and its very helpful. Thank you so much! I would recommend it to every one.

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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Good one
August 24, 2018

It was a good experience. I was a good communication with customer care person. Glad to talk with him.

Date of experience: August 22, 2018
Ukraine
1 review
0 helpful votes
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Call
August 24, 2018

Answer was complete for now. Need to fix one current issue. Wishing tosolve it faster. Responding team should respond faster. Thank you.

Date of experience: August 22, 2018
Nepal
1 review
0 helpful votes
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Best customer care services
August 24, 2018

Call customer care is best and made me feel a comfortable communication.
Communication was easy and call suport was very informative as well.

Date of experience: August 22, 2018
Algeria
1 review
0 helpful votes
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Excellent service!
August 24, 2018

Thank you for your polite customer service. The girl was amazing and cool. Thank you so much Payoneer. Take care.

Date of experience: August 22, 2018
Nigeria
1 review
0 helpful votes
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World Class Payment Service
August 24, 2018

Payooneer is the go to payment service for me. Responsive customer support, amazing service and easy to use. Unlike other platforms, there are no charges on transfer to other payoneer users. If you haven't signed up yet, you're missing out. The best payment service in the world as we speal

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
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Very nice man
August 24, 2018

Sorted my issue very quickly and carm I was very happy with the out come of my call the man who took my call was very helpful and professional

Date of experience: August 22, 2018
Philippines
1 review
0 helpful votes
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Fulfillment
August 24, 2018

The customer service representative was very polite and she is the one who took my details when I am can't give it to her due to my slow internet connection. She waited so long for my answer to her question but she is still there to patiently wait for my account details. Thank you, Ma'am. Until next time.

Date of experience: August 21, 2018
South Carolina
1 review
0 helpful votes
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Travel Agent
August 24, 2018

He listen and understand situation. Told me how to solve it and repeat what needed to be done, he email me the email to submit the information.

Date of experience: August 21, 2018
California
1 review
0 helpful votes
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MATTHEW
August 24, 2018

AWESOME CUSTOMER SERVICE
Matthew explained everything to me what i needed to do and he was very patient and polite i totally had a great experience on my call to them and would totally recommend Payoneer (:

Date of experience: August 21, 2018
Canada
1 review
0 helpful votes
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Definitely 10 stars
August 24, 2018

The best customer service I have encountered made learning how this site works easy breasy, I would definitely recommend to anyone

Date of experience: August 21, 2018
Costa Rica
1 review
0 helpful votes
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Professionalism shows
August 24, 2018

I have called and spoken with Payoneer reps many times and they have always been very polite and professional.

Date of experience: August 21, 2018
Nicaragua
1 review
0 helpful votes
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Awesome Customer Service
August 24, 2018

I work as a freelancer so i know you need good product knowledge and a quick answer to all of the customer questions and Payoneer does it well great work.

Date of experience: August 21, 2018
Colorado
1 review
0 helpful votes
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Payoneer Professional
August 23, 2018

What a pleasure to have customer service available by telephone.
No waiting and professional, kind associate.
I can't say enough what a pleasure.

Date of experience: August 21, 2018
Morocco
1 review
0 helpful votes
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Top customer service
August 23, 2018

I worked with Payoneer for a long time ago, and so far it's the best customer service I ever contact!

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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I like payoneer
August 23, 2018

Payoneer is best payment method. I like it at all. I wanna go with it more. I am trying to receive payment with it but its pending till now. Hope to verify it soon.

Date of experience: August 21, 2018
North Macedonia
1 review
0 helpful votes
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BEST SERVICE EVER
August 23, 2018

They are really quick, professional and polite, every time I call them for any kind of issue. I'am recommend to any Company all around the World. They are the best.

Date of experience: August 21, 2018
India
1 review
1 helpful vote
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Amazing
August 23, 2018

Very professional and strong platform. I like there services and it has made my job easy and now I can take my business global through them

Date of experience: August 21, 2018