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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thanks for your help with my questions about activate my card! Fast, clear, professionally! All the best!
I was not receiving a number of payments, but my ID had to have an updated verification and also my address.
Overall, I waited a little. However, happy with the "solid Security".
I have been going around in circles with e-mails and locked out of my account for over 5 weeks.
That is not funny. I am quite new to the system, and did expect a pre paid credit card, but have been informed that my account is a current account and not a card account?
Payoneer's system has not been working for me in the way I envisaged. I may get there in the end, or I may just move.
The live chat seems efficient in the beginning as you can easily connect to an operator. They are very polite and try to be helpful, but unfortunately, they aren't able to really help you, because the payment department is the one that decides.
I've been trying to access a pending payment, but they keep asking me for extra info. I am 70 years old and make a few bucks online by doing email marketing. I don't have any profile on LinkedIn or Fiverr - they requested a link to my profile. I have sent email correspondence, an invoice and other details about the company I work for and it's still not enough.
I have requested a refund - so we can use another platform to send the money - but surprisingly it takes between 7 and 10 days for the money to get back to the sender's account, and it's NOT EVEN GUARANTEED. I have worked hard and 800 dollars is a lot in my country.
I will have to move - can't pay my rent - because of Payoneer's regulations... it just seems unfair. Can't I be a freelancer without having an upwork, linkedin or fiverr account?
Excellent communication. I am happy with his calling performance. He is cool for listening my complain.
Quick response by customer care feel good to work with payoneer.
I am satisfied with my experience with payoneer
The gentleman was able to help with my concerns, and there was no wait time. He verified my credentials and he was professional.
The customer service agent was pleasant and helpful. It give me great confidence to know that my problem was of importance to her. Once again I appreciate the professionalism of payoneer Thank you.
I opened my account on one day and the next forgot my login. Called their customer support and 5 minutes later was in my account,
My experiance with Payoneer and staff can be described as smooth and unoticable when transactions are concerned and quick and professional when a question or need for help arrises.
Payoneer addressed my concerns quickly and precisely. I strongly recommend allowing them to serve your business needs.
Will always recommend it. Since I had it I had to interact three times with Customer care and always they came with the right solution in a perfect timing. Great product, great service. Would not change it for anything!
Customer care quality is super. The person was veri polite and disciplined. I will recommend everyone to use payoneer.
Estoy padeciendo para tener una cuenta pero no es culpa de ellos es de mi poca experiencia para realizar estas operaciones.
I used to use PayPal for all my freelancing transactions however their notorious fees did not make it worthwhile for me. I switched to Payoneer because their fees are more reasonable, and they provide faster service too!
Life has been a challenge of late, and I felt as though I had to explain my situation in detail. Michael politely asked my information and was off to the races with a solution. No hassles, no need to relay my sob story. Fast and effective. A+
I am thrilled to write that the service I received today was excellent, leaving me a very happy customer. Thank you.
My request was handled very quickly and the agent was very polite. I felt cared of. This is the kind of service that strengthens your loyalty to a company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
I am sorry to hear about your frustration. Please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look for you.
Please note that if you have a charge you do not recognize on your account, you should always contact our support center so our chargeback department can assist you further.
Thanks,
The Payoneer Team.