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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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Best customer service ever!
September 1, 2018

Best customer service ever! Exceptionally patient, helpful, polite and professional customer service!

Date of experience: August 29, 2018
Italy
1 review
0 helpful votes
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Excellent service
September 1, 2018

I love Payoneer customer care service because they are very cooperative and will sort your problems out without delay. Thank you once again for listening to me and helping me out when i needed you to. Payoneer is the best

Date of experience: August 29, 2018
DO
1 review
0 helpful votes
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Very Good
August 31, 2018

He ' really did great and know how to handle any kind of customer. Speak clearly, provided me correct information etc..

Date of experience: August 29, 2018
Ukraine
1 review
0 helpful votes
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Excellent & Fast
August 31, 2018

I'm quite satisfied with the customer service, polite & fast and not pooring, ( very recommend)

What I like:
They have hot lines in many countries, well English speaking even in low English countries.

Fast in solving issues & answers the call fast

Date of experience: August 29, 2018
Morocco
1 review
0 helpful votes
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Great company
August 31, 2018

This is the best online bank also great customer services they helped me many times, when I face a small problem i call them and they help me even my language is so bad here in morocco we have many banks and they are baadddd not even close to bad thank you so much

Date of experience: August 29, 2018
Germany
1 review
0 helpful votes
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Great
August 31, 2018

Really professional and to the point. They made the whole process really smooth and effective. Thanks again

Date of experience: August 29, 2018
Nicaragua
1 review
0 helpful votes
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Super
August 31, 2018

Respuesta al grano con alternativas para beneficio del cliente donde el cliente al final decide cual le beneficia mas

Date of experience: August 29, 2018
Pakistan
1 review
0 helpful votes
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Call Center Support
August 31, 2018

I had a wonderful chat with the assistant and she quickly got to the root cause of my problem and helped me out instantly.

Date of experience: August 29, 2018
Spain
1 review
0 helpful votes
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Outstanding customer services
August 31, 2018

Outstanding customer services. The assistant was very polite and helped me with my payoneer card. Thank you very much for your help!

Date of experience: August 29, 2018
Kenya
1 review
0 helpful votes
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Great service!
August 31, 2018

I called the office to resolve an issue with my account and the service was very good the problem was resolved immediately.

Date of experience: August 29, 2018
Israel
1 review
0 helpful votes
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Very good service!
August 31, 2018

I got a very good and patient service. Helped me solve a problem with no problem :). thank you for your patient and professional treatment

Date of experience: August 29, 2018
Pakistan
1 review
0 helpful votes
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Speak clearly
August 31, 2018

Talk slow and speak clearly with non-us and non-english people so that they can understand well. Thank you

Date of experience: August 29, 2018
Morocco
1 review
0 helpful votes
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I liked so much the customer service experience, and the time allowed to help me, I found the solution and it was a great experience.

Date of experience: August 29, 2018
Greece
1 review
0 helpful votes
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Stil need help though
August 31, 2018

Very professional and accurate. Polite and relatively quick. The problem unfortunately continues though. Thank you.

Date of experience: August 29, 2018
Viet Nam
1 review
0 helpful votes
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Good
August 31, 2018

Tôi mi s dng các dch v ca payoneer, tôi cm các dch v tt, Ch đ bo mt cao, nhân viên tư vn rt thân thin

Date of experience: August 28, 2018
New Jersey
1 review
3 helpful votes
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A complete joke - we have had nothing but issues since we started using them for Amazon global payments. They make themselves out to be a bank, but either lose your payments or make it impossible to do a withdrawal to your bank. Stay away from this company!

Date of experience: August 28, 2018
Israel
1 review
0 helpful votes
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Very Good customer service
August 31, 2018

I'm a new customer, so I needed some help to understand how to work with Payoneer and everything explained to me very simply.
Very recommend.

Date of experience: August 28, 2018
Idaho
1 review
0 helpful votes
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Takes to long
August 31, 2018

1-2 days for the money to clear and be available in payoneer then 3-5 days to move it to your bank. That means a week to get paid. PayPal is instant.

Date of experience: August 28, 2018
Morocco
1 review
0 helpful votes
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Very Nice
August 31, 2018

It was smooth, fast and helped me to know what i need to know. I wanted to know about my pending transactions, and the representative helped me to know if my order refund is coming or not.

Date of experience: August 28, 2018
Rhode Island
1 review
0 helpful votes
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Really good
August 31, 2018

Thanks for helping and easy contact, and so easy set up I am so happy for choose payooner, I will advise everyone for payooner

Date of experience: August 28, 2018