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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was able to get through to the support center immediately, and the kind lady was very attentive and did a double check on my question. Excellent service which I seldom experience elsewhere.
I called, got a response within a minute
I asked a question and received an attentive and professional answer
Spoke on the phone to an individual, he was polite and dealt with my query quickly. I have no doubt that if I spoke to the same individual in the future that he could once again deal with my future issues just a professional and efficient as he did the first time. A genuine pleasure to deal with.
Payoneer provided best customer support service Thank you so much. I have called customer support and i have received very satisfied response Thank you.
Super merci
Je recommande
En français en plus cest vraiment tres professionnel
Bonne journée à vous
I can't understand why a service offering a financial service for international businesses will require three days to follow through on a customer request. I have been trying to order a prepaid card since Sept. 12th, 2018, I am still struggling to get my identification approved, I don't understand this is a very sensitive issue and much care should be taken for security reasons. But I am sure there are much better ways to get issues like this verified through a direct communication with the customer. I was also trying to have the prepaid cards sent to a different address than my registered address and the process is so complicated. Considering that financial services ought to be prompt and fast for customers to achieve their business goals the wait time can be improved, and the communication on the verification procedures can be much better, to get more happy customers.
Called in to switch my bank accounts over, I was ran through step by step on how to do so and off the phone with my questions answered and my problem solved within 5 minutes!
Nice service! The service is great! Just the wait time is a bit more longer for them but so far not bad they do call back if you want that options for the call back. So far so good!
It was nice talking with the man at the other end, he was professional and seems to be doing what needed to be done as a customer care representative.
One of the best payment services ever. I have been using your services for over three years and I am yet to have any issues.
My payments come in time.
Good experience. The person was very polite and listened my query very consciously, and helped me through out the call, one thing you guys have to improve that is security questions asking method, this should be sort out by an electronic mail system apart from it everything was fine.
I was calling from Greece and I can say that is was very kind the lady fromnl support and I solved my problem in only 1 minute. Very satisfied.
It was the easiest business call I've ever done!
The rep was very friendly and helpful. Thank you for this experience. I completely recommend Payoneer to anyone.
I am really very happy with your customer care service team is really very nice. I am really very happy i will recomend to all my belongers
I enjoy ur service the way I get attended to is very good and I enjoy ur company I hopefully will do more intentionally businesses with this wonderful and smartp bank
I am satisfied with the customer service I received by telephone.
I had an issue with account verification and the agent that answered was polite and on point with my request and need of information.
Very Clean and nice service i got from this site. I hope This service give us more good and smooth service in future. Highly recommended for those who do online work and freelancing works
Great customer service by Payoneer, I just called their local toll free number and answered verification questions from the support agent then in a few minutes I was able to reset my pin successfully.
The way these people deal with problems seemed very professional and I really appreciate their commitment towards their customers.
The customer service is very good I ever seen. It's very very good. I saw many customer service in my life but instant service like payoneer, Never.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members