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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Service was Perfect, unique and very Professional. The only little worry was the delay in their response time, every other thing was Excellent and wonderful. Great Job Guys!
I loved their professionalism on how they handled my issue. It does help when they are patient and enjoy what they do. I will let my friends and family know about your company. I'm a happy customer. Thank you.
Being a new customer I had trouble activating my new card do to an error I cause while signing up! My customer care agent resolved the issue so quickly and promptly! I'm impressed and look forward to doing more business with Payoneer!
Very prompt in returning my call and very professional in helping me resolve my problem. Excellent!
Recommend for most people that want a global secure payment system... i don't have much to say. It's good to use payoneer
I am very satisfied with payoneer service. I did ever face any type problem regarding payment.my payment always artives on time.
Agent found a solution to my problem in seconds! The customer service rep was polite and prompt to address my problems.
Excelente atencion. Resolvieron todos los problemas de manera profesional y eficiente mostrando profesionalidad y empatía. Muy recomendable.
I still haven't been able to process my first payment. Responsibility on that is both on me and Payoneer - I have not met requirements for validation of some things, while on the other side when provided insufficient data, there was no input why data is wrong, while data actually was almost good - which got me confused completely. But after a call to the service I cleared all out with some great help from agent there. I reached to chat agents 2 days earlier and first time got disconnected due waiting for agent and in second try got nothing useful from that chat.
So I would say - service is excellent, but line of communication in exception cases should be better on site itself so there is no need for support agents to intervene.
Service was very good, professional and polite. Waiting time to get the customer service, was very long
I had a great experience with Payoneer Customer support Team, I must say the have got a wonderful Team out there. Fantastic Response and warm Response as well. It is my Pleasure chosen the company as by Representative.
I was impressed of how easy help was provided, even though I did not use Payoneer for a long time...
I requested a card been sent to me and days after I got an email to say it was denied and no reason why. I had to call to find out why and got a different timeframe from what was in the email received.
Absolutely helpful, patient and friendly!... Great response time for all my inquiries... no long waiting or holding. I would definitely recommend.
The call center employee that worked with me has been a highly skilled specialist. Each of my misunderstanding was solved perfectly completely.
I'm doing my transactions with Payoneer from last 2 years and I'm very satisfied with all the facilities and its really helpful for Global Business.
Payoneer is bull$#*! and never recommend anyone to use it. Takes five $#*!ing days to review a payment and takes another two $#*!ing days to release the payment.
$#*! you Payoneer
I inquired about a pending payment that was under review and the payment was released within an hour of the call. Keep up the Good Work!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members