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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am very pleased to have a bank account there. Everytime I enhanced a problem they solved it very quick. They still have to do some application maintenance for the phone application but, overall, I do recommend them for secure online payments.
You can count on these guys. If there is an issue it is usually resolved within 24 hours. Helpful and polite customer support, the only issues us number is hidden on their website, you have to dig through the website to find a contact number. They encourage other slow methods of communication, like contact forms, and support articles, instead of direct phone contact.
The representative was extremely helpful and professional. He dealt with my concern immediately. Overall an amazing service!
Good customer service. The employee is polite and care about my complicate issue. And she did what she can, thanks
Ones i call n it was nice to talk the person was so polite to speak and service was nice good it had take some time but it was ok as i dont have to wait so it was fine tooo... well i hope they give this type of service always thank you
I was frustrated I can't get in to my account but the moment I called Payoneer, Ashley solved my problem in a minute. What a service! I highly recommend Payoneer to service everyone.
Am just dissapointed that my card has expired and I have not received the new one, I really need it. I received the first card in a much faster time period.
I would definitely have to say it was a short but sweet conversation, and helped me on what I was calling for
I called the first time and the lady was very helpful and understanding. The second call literally lasted 3 minutes, quick service. I'm very impressed. Unfortunately forgot the name of the agents but thank you so much Payoneer team
Awesome and fantastic indeed. Very responsive to customer concerns and needs. I recommend Payoneer for everyone doing marketing online!
The guy was friendly and professional and soo helpful
I believe and trust he made me feel completely comfortable and assured that everything is ok and would be sorted
I have problems with my account. The person that answer was very helpful and professional. E-mail with link for new password will be sent in 1-2 working days, which is great too.
The worker whic is working in call service they are lovely persons spacial the girl whic is that's l asking help today she help me a lot
I don't remember her name but thank you verry much. L would like to write more but my English not enough
So thanks a lot
Had questions about payouts, great support, in any language. Helped me and explained exactly what I needed to know.
Best Customer Service experience ever!. My concerns were dealt with immediately and I also received extra information that the rep thought woud be helpful... Great service... KEEP IT UP!... WOULD RECOMMEND!
Had an issue with a lost card. The person i spoke to was very efficient, polite and professional. Got my card reordered and i'm very happy.
AWESOME the customer service represent handled my request and understood my problem and gave me the solution just like any business online or offline should do
It's a completely easy and efficient way to get paid for works. I'd recommend Payoneer anytime any day
I waited for 2 weeks for my payment to be verified and I contacted the customer service couple x and finally in two weeks I got a proper treatment and my funds arrived to my account
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members