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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Florida
1 review
0 helpful votes
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Customer Service Phone Call
October 13, 2018

I had an ATM question. My call was answered within a few minutes. Matthew was friendly and professional, answering my question immediately. The entire process took less than 5 minutes!

Date of experience: October 10, 2018
Nigeria
1 review
0 helpful votes
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Nice Service!
October 13, 2018

He was kind and patient. All customer care reps should be this accommodating. Would surely recommend someone to use. And I won't hesitate to use them when in need of help.

Date of experience: October 10, 2018
Pakistan
1 review
0 helpful votes
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Very good service men
October 13, 2018

I PROBABLY meet with Jhon... He is very good servoce man, nicely make me understand to my problem solution... Thank him alot

Date of experience: October 10, 2018
North Carolina
1 review
0 helpful votes
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Great Experiences
October 13, 2018

Patient, polite, kind, and very professional. Payoneer has always resolved my issues, and concerns, quickly, and with kindness.

Date of experience: October 10, 2018
Morocco
1 review
0 helpful votes
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Good support
October 13, 2018

I do like to thank the immediat and polite support thank you payonner and please keep the good service you give

Date of experience: October 10, 2018
Bangladesh
1 review
0 helpful votes
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It's working nice
October 13, 2018

Hi,
I just using it & it's working very nice. Phone support is supper. Hope I will be able to take your service from long time.

Best regards!
Belal

Date of experience: October 10, 2018
Albania
1 review
0 helpful votes
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Question related to the transfer
October 13, 2018

I called customer support to have more informations related to the global payment service and how to proceed it. And, I am very satisfied that they were able to provide all information and proceed my request faster while a took the call.

This is a great customer service. I highly recommend to use this service

Date of experience: October 10, 2018
Morocco
1 review
0 helpful votes
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Excellent Service
October 13, 2018

Payoneer is truly a pioneer in regards to the global payments industry. Fast, reliable with a helpful staff, the service provided by Payoneer is still unmatched by other similar internet banking platforms and I intend on benefiting from Payoneer services for decades to come. Keep up the good work^^

Date of experience: October 10, 2018
Jamaica
1 review
0 helpful votes
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Excellent Service
October 13, 2018

The agent was efficient in communicating the different products that Payoneer offered and was able to solve my problem in question.

Date of experience: October 10, 2018
Bangladesh
1 review
0 helpful votes
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Great service! Really appreciate!
October 13, 2018

I was put wrong bank account number first time. I was email, Talk Via live Chat! After all that it was still pending. Then I directly called to payoneer customer care! They solved all the problem Very Fast! I am really satisfied!

Thank you very much.

Date of experience: October 10, 2018
India
1 review
0 helpful votes
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Excellent.
October 13, 2018

Very helpful and the person whom I spoke to was really kind. I would definitely recommend this to others.

Date of experience: October 10, 2018
Brazil
1 review
0 helpful votes
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Best Service Ever!
October 13, 2018

I had the best experience with Payoneer today. Leah worked with me to resolve my issues that involved cloned cards, no delivery of replacement cards. She helped me immensely and really worked to find a solution. I cannot thank you enough!

Date of experience: October 10, 2018
Spain
1 review
0 helpful votes
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Great pp card
October 13, 2018

Use there card in conjunction with Airbnb for payments. Works just like a pre paid credit card. Excellent

Date of experience: October 10, 2018
North Macedonia
1 review
0 helpful votes
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Minimum withdraw
October 13, 2018

The withdraw minimum 1000 is to much it should be between 100-500, i cannot cooperate with this high amount

Date of experience: October 10, 2018
BA
1 review
0 helpful votes
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I've been using Payoneer for 3 years now. The system functions without a glitch! The services they offer are comparable and possibly better and cheaper than most of those in "normal" banks. Another important thing to mention is their professional and kind customer care service!

Date of experience: October 10, 2018
Colombia
1 review
0 helpful votes
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5
October 13, 2018

It was very proficient and professional. Furthermore, she taught me several thing I did not know. Thank you very much

Date of experience: October 9, 2018
Pakistan
1 review
0 helpful votes
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Payoneer have good support service, specially on call. They have good call center agent and have very quite minded person.

Thanks payoneer

Date of experience: October 9, 2018
Morocco
1 review
0 helpful votes
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A very kind person was in the other side trying to solve my problem, I thank her very much for her time and good advices and clarification.

Date of experience: October 9, 2018
Morocco
1 review
0 helpful votes
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Thanks
October 13, 2018

I can't find exact words to tell you how much i like your service. Thank you so much for this service. Wish i can be happy with you all the time

Date of experience: October 9, 2018
Morocco
1 review
0 helpful votes
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Easy to use
October 13, 2018

I like Payoneer Because it helped to solve many problems in my business, I recomand payoneer to people who work at Digital marketing or dropshippers

Date of experience: October 9, 2018