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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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El agente de servicio al cliente es exelente y muy amable.
When I finally got past the shyt chat bot my experience with customer care was absolutely exceptional. The lady that I spoke to took care of my every need went out of her way to give me a call back several times after being disconnected and stayed on the phone with me throughout the entire process and ended up handling my every need. I appreciate her and I will continue to use this number if ever I need service.
I'm happy with the service and the worldwide accessibility it give me.
10/10. Good customer service. Excellent agents.
Agent take their time to assist you and satisfy your concerns. Lovely
Glad to have my account reopened so its gonna help me to get paid from my international clients
Good service, the app is very good easy and fast for money transfer. Everything is good. Thank you.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Payoneer makes managing international payments incredibly simple. The interface is intuitive, and I love how quickly I can access my funds.
I had code verification issus, which took a phone call to customer service to resolve. We finally got it sorted out.
IT department needs improving hence the 3 stars. But the customer service was a good experience.
I have been working with this app over a year now and i can say am proud to be part of those using the app
There services are top-notch and everything about the app is absolutely unique
Simple y rápido, das el ok a que tu cliente transfiera y en 24 hs tenes los fondos disponibles en tu cuenta, luego los usas como mejor prefieras, transferir para pagos compras o con tarjeta de debito por el mundo.
It's good so far but it took me a while to learn how to navigate the interface and website, it's slowed than I'd like but not to the point i can't navigate
And it would be amazing if you made it easier for us to activate and get receiving accounts, thanks
Using Payoneer has been a seamless and satisfying experience. The platform's intuitive interface makes managing international payments effortless. I appreciate its quick transaction processing and transparency with fees. The ability to withdraw funds in my local currency adds convenience, and the reliable customer support ensures any concerns are promptly addressed, enhancing my overall satisfaction.
I have been using Payoneer for years and I have not had any problems until now, they helped me with every problem and need I had.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members