Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Payoneer

Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


+242
See all photos
How would you rate Payoneer?
grey stargrey stargrey stargrey stargrey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow fehmida D.
Unfollow fehmida D.
Share Review
Report Review

Good company very professional and secure company... I was facing access denied error when opening from my mobile and laptop but and my place but from other places Payoneer, the web was opening. I called support and for some reason, I forgot information about my account and they asked my identification again which is a very good thing for customer security. Best company

Date of experience: October 24, 2018
New York
1 review
0 helpful votes
Follow Rick I.
Unfollow Rick I.
Share Review
Report Review

Great customer service.
October 26, 2018

The representative was patient and thoughtful. Made sure he understood the situation and sought out the answers and solution for me.

Date of experience: October 23, 2018
Colombia
1 review
0 helpful votes
Follow Luis Z.
Unfollow Luis Z.
Share Review
Report Review

I had an issue regarding my debit card and the person who answered my call was very nice and efficient. I like that kind of service. Really happy with Payoneer.

Date of experience: October 23, 2018
Nicaragua
1 review
0 helpful votes
Follow Jose S.
Unfollow Jose S.
Share Review
Report Review

Ease of use and great support!
October 26, 2018

As a new user of Payooner, I have to say my experience has been great so far! I set everything up through Upwork and it was easy and convenient. My experience using the Payoneer card has been great as well and the Customer Support they provide is top-notch. So far so good!

Date of experience: October 23, 2018
Jamaica
1 review
0 helpful votes
Follow Peter N.
Unfollow Peter N.
Share Review
Report Review

Comfortable
October 26, 2018

I called customer services pertaining to my wire transfer and they stay on the line until I was comfortable with everything

Date of experience: October 23, 2018
Israel
1 review
0 helpful votes
Follow muhamad H.
Unfollow muhamad H.
Share Review
Report Review

Excelent service
October 25, 2018

I needed to change part of the statement in the store details, and the representor was very polite and made it within the call

Date of experience: October 23, 2018
Morocco
1 review
0 helpful votes
Follow Aaziz M.
Unfollow Aaziz M.
Share Review
Report Review

Online banking
October 25, 2018

It's a real good experience, easy going and affordable. Payoneer Bank for me has been considered as an outstanding way for those who does business on the internet. My advice for everyone to create an account on it for the reception and payment of budgets online. Thank you Payoneer for your marvellous services.

Date of experience: October 23, 2018
Pakistan
1 review
0 helpful votes
Follow Nabeer S.
Unfollow Nabeer S.
Share Review
Report Review

Really food Experience
October 25, 2018

Its is really good for seeking help from Payoneer Customer Care Service, the customer care representatives are good to talk and in a polite way.
They do solve my problems regarding any issue I'm facing.
Thanks
Regards: Nabeer Dar Vlogs

Date of experience: October 23, 2018
GB
1 review
0 helpful votes
Follow Tusasirwe R.
Unfollow Tusasirwe R.
Share Review
Report Review

Payoneer are real Pioneers
October 25, 2018

Dear All, Payoneer is a great payments service for someone who does not have a bank account in Europe and yet would like to accept SEPA payments. Please use Payoneer. Thats the best service.

Date of experience: October 23, 2018
Pakistan
1 review
0 helpful votes
Follow Shehroz B.
Unfollow Shehroz B.
Share Review
Report Review

My First Choice
October 25, 2018

I have been using payoneer for more than 2 years.It has been my first and most trusted choice ever since. It offers best exchange rate and also the ability to use this card on any POS and online shop has been very satisfactory for me.

Date of experience: October 23, 2018
India
1 review
0 helpful votes
Follow Devdoot F.
Unfollow Devdoot F.
Share Review
Report Review

Very Helpful Customer care
October 25, 2018

We are with Payoneer since we have started. And they are polite and carefully listens all the problems and give us a nice and good results.

Date of experience: October 22, 2018
Texas
1 review
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Customer service was great to deal with. I had someone fraud my account and I feel better knowing that it will be handle in great care without feeling worried to much. Highly recommend!

Date of experience: October 22, 2018
Nigeria
1 review
0 helpful votes
Follow Eric F.
Unfollow Eric F.
Share Review
Report Review

My Honest Opinion
October 25, 2018

Payoneer is no doubt a professional service company, they're very organized in all aspects and are always inventing new advancements in the field.

Date of experience: October 22, 2018
Pakistan
1 review
0 helpful votes
Follow Asad V.
Unfollow Asad V.
Share Review
Report Review

Amazing service
October 25, 2018

This payment gateways site is one of the most amazing site I've ever seen. Everything is disciplined and their support team is more than awesome. Every time they assist with excellence.

Date of experience: October 22, 2018
Jamaica
1 review
0 helpful votes
Follow De-Adrea V.
Unfollow De-Adrea V.
Share Review
Report Review

Great Experience
October 25, 2018

Well I thought I would be waiting a long time before speaking with anyone however, this was not the case. Quick, easy, polite and friendly customer service which any company is fortunate to have.

Date of experience: October 22, 2018
Canada
1 review
0 helpful votes
Follow Xavier D.
Unfollow Xavier D.
Share Review
Report Review

It's quite early to comment further but up until now everything was very easy and courteous. I will be able to update or add details as I try their services.

Date of experience: October 22, 2018
Canada
1 review
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Share Review
Report Review

It was o. K.
October 25, 2018

I was disappointed to find that my CAN$ Payoneer card had a yearly fee... so I had the card cancelled before hanging up.

Date of experience: October 22, 2018
Michigan
1 review
0 helpful votes
Follow Gloria I.
Unfollow Gloria I.
Share Review
Report Review

Great customer Service
October 25, 2018

Very helpful locked out of my account customer service was excellent assisted with helping me resolve the problem.

Date of experience: October 22, 2018
India
1 review
0 helpful votes
Follow Waseem U.
Unfollow Waseem U.
Share Review
Report Review

Excellent service.
October 25, 2018

I'm satisfied with customer care executive John. Overall experience was great on call. Kudos to Payoneer!

Date of experience: October 22, 2018
Serbia
1 review
0 helpful votes
Follow Ivana N.
Unfollow Ivana N.
Share Review
Report Review

Very nice
October 24, 2018

A very nice customer experience. The lady was professional and she helped me activate my card. All the time she was very nice and supportiv. I would like to thank her for guiding me through the website and heping me understand it better for the future.

Date of experience: October 22, 2018