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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am having problems with my debit card, but the lady that received my call was very helpful with me.
Thanks.
So far so good. If my problem is resolved I will be very happy with service. I'm a new client so trying to get info straightened out.
I've been receiving my royalty checks from Getty for many. Many years. The previous direct deposit system worked fine as it was. I am now part of Payoneer and have no idea about the usefulness or advantage of the system or how it works. I received a notice that I now had a USD account. The reason I went to Payoneer was to find out what that meant. I was hoping that it didn't interfere with my direct deposits to my bank, as has always been the case and always dependable. I like simple. Want to keep it that way.
5 stars. The operator was very patient and guided me directly on the subject i needed to know more informations
My experience with Payoneer is commendable. Providing timely support. I will refer more people to use this service.
Good exp but phone voice was not so clear. Automated phone system did not work so well too. Otherwise I feel good
Its great! Very easy for me to receive payments from my clients who are in other continents like USA, Europe and Australia.
I am really satisfied with the customer. The adviser was cutious and provided me with the support required. Will recommend to a friend.
I was really surprised by the thoughtfulness and professionalism of the supporter, who dealt with the questions that exceeded my expectations.
Thank payoneer and support team
I called yesterday Oct 22nd, I had a very IMPORTANT issue with my car and I was so concerned about someone taking my money, their Customer support was very emphatic and listened to me and make a ticket, I felt someone was caring about my issue. I trust this is going to be resolved soon.
Mark was friendly and personable. Customer Service Oriented. Well Done! He answered all my questions. He was very friendly. He knew his job well. He's been trained well. I was happy with his service. I wish more people would be like this. It wpul
The guy over the phone was very polite and knew how to immediately address my question. I would recommend this service to everyone!
The lady who handled my call was professional, courteous and personable. She made the whole thing pleasant and easy!
If I need any support from Payoneer then I directly call Payoneer's call center. Because Payoneer call center always helps me professionally.
I don't like Payoneer live chat. Because sometimes give me wrong info. They are not professional. Just a simple known person. I don't like Payoneer's Live Chat.
I hope Payoneer will increase his live chat service more professionally.
Thanks, everyone.
MD HASAN ALI.
Really satisfied with the treat and the friendly service of Isabell. I definitely would recommend payoneer to others
I'm very impressed with the kind of help that I received! I was having difficulties in withdrawing my money due to card deactivation. However, the matter was solved in just one working day and that is really impressive! Thanks a lot...
Customer Service Rep was quick and efficient in helping solve the problem. He immediately saw the problem and walked me through correcting it.
Great Customer Service!
Friendly, professional, reassuring service. I was dealt with in a polite friendly manner.
I was made to feel that my call was important the advisor took the time to reassure me that my problem would be resolved.
It was good but I still don't understand, having sent a scan in bigger scale of my ID CARD, why it should take so much time to get approval and access to my account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members