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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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He was really helpful and solved my problems really quick. I really appreciated the Rep. I hope all the reps can be like the rep i talked too.
Timas
The 1st year there was some growing pains, but the last few years has be excellent. Very few issues but if one does arise it is handled quickly.
I called Payoneer Customer Care and had my difficulty solved within minutes on the line. They pay undivided attention and take great care in helping the customers. Best service ever received!
Easy to talk to, helped me in every way. Very fast at answering the phone, overall made it easy for me to understand so I thank you for that.
I called the UK Support line multiple times, the waiting time is really low and the background music is actually good :)
Our business - a 40 year old non-profit organization with excellent credit - tried to open a Payoneer account as part of using Splacer for renting our facilities. We were turned down electronically and when I phoned to find out why, was told they do not do business with non-profits, though gave no reason. I asked them (in a phone call) if they wouldn't do business with Lincoln Center or the Metropolitan Opera or the Red Cross and they just repeated they don't do business with non-profits.
My Experience with Payoneer is Great, they are very helpful and provides excellent services by one click. So i am highly recommended
That was awesome that was a great moment i appreciate all your service
I will continue with you
I got fired in my work but God knows everything
God bless you guys and thank you for letting share my experience with you
It's a very good service. It's a great online payment service. It's very easy and very convenient for online money giving and taking.
Trustworthy international transactions, great customer support!
The only way to have your money under control!
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I like the service offered by you since i started of with you team. I have never experienced any challenge with payoneer
Nice customer service especially on call.it was a good experience to have such a wonderful customer service. I will recommend it
I trust payoneer, I use it wherever I go, in ATM, hotels reservations, flight booking, it helps me a lot with my work and my travel, I will never change it
Keep up the good job i am very pleased with their service and i highly recommend everyone to use it the consultants at the customer care are very kind and welcoming!
That was good experience with Payoneer in a short time. Their service is too good as the others. I personally rate 10 on 10 to Payoneer. Who are trying to make online shopping with a visa/MasterCard can own a Payoneer card. Although you will be able to withdraw money from any ATM booth all over the world. Until you use Payoneer you won't be able to understand how good and useful this card.
I like how fast to talk with a rep if you have a concern. No long waiting on the phone. I haven't tried to receive payment via Payoneer but it seems most convenient and low cost.
I used payoneer but why my card block? Please help me for used this card.
I am from nepal but card is blocked why?
I needed information on a payment I made over 2 years ago and received it within 60 seconds. I'm very happy with payoneer and they're great customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
I am sorry to hear about your frustration. As a payment platform we have several regulations and polices. At this time, we do not support payments coming from non-profit organizations.
Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
Thanks,
The Payoneer Team