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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Getting start with Jason, a supervisor.
November 17, 2018

He knows how to deal with people with professionalism with a good heart. Deserves kudos for just putting up with some quick resolution of the drama of this issue.

Date of experience: November 12, 2018
Bangladesh
1 review
7 helpful votes
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Instant Phone Support
November 17, 2018

Very fast phone support and very friendly. I am very happy. Instant solve my problem. Give me good answers.

Date of experience: November 12, 2018
El Salvador
1 review
0 helpful votes
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Nice service
November 17, 2018

Thanks! For the professional and quick service you always provide for years. Thank you.

Thanks! For the professional and quick service you always provide for years. Thank you

Date of experience: November 12, 2018
Pakistan
1 review
0 helpful votes
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Professional and Quick. Great service.
November 16, 2018

Payoneer has Great Customer serivce. They are quick and professional. Was very helpful with the issue I had and customer service provided all the answers. Keep up the good work.

Date of experience: November 12, 2018
Texas
2 reviews
0 helpful votes
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HOW PAYONEER HELPED ME PROMPTLY
November 16, 2018

I HAD SOME QUESTIONS ON HOW TO UPDATE MY BANKING SETUP FOR RIDE AUSTIN, AND WAS PLEASANTLY SURPRISED MY ANSWER CAME BACK IN FIVE MINUTES. THIS GUYS ROCK. THANKS

Date of experience: November 12, 2018
Kenya
1 review
0 helpful votes
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Payment complaints
November 16, 2018

In Payoneer, they understand it's your hard earned money and commit to tracing every cent for you. They receive calls in less than a minute. It is the best global money transfer.
However, I wish the call was also free for the non-US residents.

Date of experience: November 12, 2018
California
1 review
0 helpful votes
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Great Company
November 16, 2018

I retired to the Dominican republic and receive direct deposits onto this payoneer account, so far I have not had any problems. The company has a working customer service phone number,

Date of experience: November 12, 2018
Israel
1 review
0 helpful votes
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Customer review service
November 16, 2018

Before calling Payoneer I was really confused. Then after getting the service
I felt GREAT!
Thank you!

Date of experience: November 12, 2018
GB
1 review
0 helpful votes
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Contactable and helpful
November 16, 2018

Most services like this are usually very difficult to contact or get someone to resolve issues, but since raising a difficult issue yesterday with a third party, we have made terrific progress. Very good service staff.

Date of experience: November 12, 2018
Morocco
1 review
0 helpful votes
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Very helpful
November 16, 2018

I was very well assisted in my concerns, the operator was very polite and very professional, very patient also, it was a pleasant experience

Date of experience: November 12, 2018
Morocco
1 review
0 helpful votes
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Was great
November 16, 2018

Hello dear
I am really glad that a company like you have this great professional service, and helpful for me i have no fear about calling you now

Date of experience: November 12, 2018
Kenya
1 review
0 helpful votes
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Excellent experience, very professional and polite personnel. They are swift in their response regardless of the mode of communication. I have had a wonderful experience with Payoneer ever since I started using their products.

Date of experience: November 11, 2018
Indonesia
1 review
0 helpful votes
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Excellence customer care
November 14, 2018

The agent who helped me was very good in his service. And my problem is finished with a very good solution

Date of experience: November 10, 2018
Jamaica
1 review
0 helpful votes
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Not happy
November 13, 2018

I could not open a account and i am not happy with the service that was provider to me...

Date of experience: November 9, 2018
Pakistan
1 review
0 helpful votes
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The customer care person i talked with was very polite, professional and knowledgeable person. She assist me very good as i am very bad english speaker but she was fully patient and time giving lady.

Very professional services :) Highly Appreciated :)

Date of experience: November 9, 2018
Morocco
1 review
0 helpful votes
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Excellent
November 13, 2018

I like the team behind that stuff, everything is awesome until now. They answer very quickly and specifically to the issue. I am happy to get a payoneer account and looking forward to request my second canadian dollar credit card.

Date of experience: November 9, 2018
Greece
1 review
0 helpful votes
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Best solutions, very fast.
November 13, 2018

I had an unexpected problem, in crediting money from Airbnb, for some
Verification on my account. Note, that I use Payoneer, well over a year.
Mark, in USA phone, understood my problem very fast and assure me
To solve the problem as soon as possible.

Date of experience: November 8, 2018
Bahamas
1 review
0 helpful votes
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Payoneer
November 13, 2018

Super Awesome Great Job Geneva well Executed thanks for all your help
Appreciate Payoneer Services and i look forward to doing business with Payoneer in the future thank you once again

Date of experience: November 8, 2018
Croatia
1 review
0 helpful votes
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Best US Banking service!
November 12, 2018

Lowest fees, excellent support and fast money time processing. Best for freelancers and consultants like myself.

Date of experience: November 8, 2018
Missouri
1 review
0 helpful votes
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Very good customer service
November 12, 2018

My money is secure and i can use the service anywhere in the world. Also, they have by far the best customer service when compared to their competition. I have been using Payoneer since 2014 and have no complaints at all.

Date of experience: November 8, 2018