Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
He knows how to deal with people with professionalism with a good heart. Deserves kudos for just putting up with some quick resolution of the drama of this issue.
Very fast phone support and very friendly. I am very happy. Instant solve my problem. Give me good answers.
Thanks! For the professional and quick service you always provide for years. Thank you.
Thanks! For the professional and quick service you always provide for years. Thank you
Payoneer has Great Customer serivce. They are quick and professional. Was very helpful with the issue I had and customer service provided all the answers. Keep up the good work.
I HAD SOME QUESTIONS ON HOW TO UPDATE MY BANKING SETUP FOR RIDE AUSTIN, AND WAS PLEASANTLY SURPRISED MY ANSWER CAME BACK IN FIVE MINUTES. THIS GUYS ROCK. THANKS
In Payoneer, they understand it's your hard earned money and commit to tracing every cent for you. They receive calls in less than a minute. It is the best global money transfer.
However, I wish the call was also free for the non-US residents.
I retired to the Dominican republic and receive direct deposits onto this payoneer account, so far I have not had any problems. The company has a working customer service phone number,
Before calling Payoneer I was really confused. Then after getting the service
I felt GREAT!
Thank you!
Most services like this are usually very difficult to contact or get someone to resolve issues, but since raising a difficult issue yesterday with a third party, we have made terrific progress. Very good service staff.
I was very well assisted in my concerns, the operator was very polite and very professional, very patient also, it was a pleasant experience
Hello dear
I am really glad that a company like you have this great professional service, and helpful for me i have no fear about calling you now
Excellent experience, very professional and polite personnel. They are swift in their response regardless of the mode of communication. I have had a wonderful experience with Payoneer ever since I started using their products.
The agent who helped me was very good in his service. And my problem is finished with a very good solution
The customer care person i talked with was very polite, professional and knowledgeable person. She assist me very good as i am very bad english speaker but she was fully patient and time giving lady.
Very professional services :) Highly Appreciated :)
I like the team behind that stuff, everything is awesome until now. They answer very quickly and specifically to the issue. I am happy to get a payoneer account and looking forward to request my second canadian dollar credit card.
I had an unexpected problem, in crediting money from Airbnb, for some
Verification on my account. Note, that I use Payoneer, well over a year.
Mark, in USA phone, understood my problem very fast and assure me
To solve the problem as soon as possible.
Super Awesome Great Job Geneva well Executed thanks for all your help
Appreciate Payoneer Services and i look forward to doing business with Payoneer in the future thank you once again
Lowest fees, excellent support and fast money time processing. Best for freelancers and consultants like myself.
My money is secure and i can use the service anywhere in the world. Also, they have by far the best customer service when compared to their competition. I have been using Payoneer since 2014 and have no complaints at all.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

