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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Morocco
1 review
0 helpful votes
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Good
November 21, 2018

I'm very happy to work with your own service. The huge global payment service in the world. Easily to use.

Date of experience: November 19, 2018
Iraq
1 review
0 helpful votes
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Good
November 21, 2018

Only the last agent could help me. She was brilliant worker. Now i am waiting for my money being tranfered to my account and i hope that i will get my money back. Thanks a lot.

Date of experience: November 18, 2018
Viet Nam
1 review
0 helpful votes
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It is fantastic services
November 21, 2018

It is very fast and professional services each time i called to Payoneer. I highly appriciated that.

Date of experience: November 18, 2018
India
1 review
0 helpful votes
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Bank details query
November 21, 2018

It was overall nice one indeed. Must better and really improved support service. In the past it was a pain to reach support quickly.

Date of experience: November 16, 2018
New York
1 review
0 helpful votes
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Thank you. Now this is ridiculous. You really expect people to put 100 characters. This is NOT a school lesson.

Date of experience: November 16, 2018
Florida
1 review
0 helpful votes
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Goverment ID
November 20, 2018

I was having issues with my government issue ID and the agent did a great job assisting me with all that she could. Great service.

Date of experience: November 16, 2018
India
1 review
0 helpful votes
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Excellent Customer Support
November 20, 2018

I had the problem with my account and customer support helped me in minutes. "Payoneer is Easy to use and very effective! I love this company."

Date of experience: November 16, 2018
Luxembourg
1 review
0 helpful votes
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Its very important to use your fund quickly. Customers wait too much time during the process control.

Date of experience: November 16, 2018
Nicaragua
1 review
0 helpful votes
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Nearly a Decade of Excellence
November 20, 2018

I have been with Payoneer for years and have always enjoyed the experience. Service is great, issues resolved quickly and real live people to speak to.

Thankx Payoneer

Date of experience: November 16, 2018
Kenya
1 review
0 helpful votes
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EXCELLENT SERVICE PROVIDERS
November 20, 2018

Payoneer is a great company with very understanding staff. Their rates are also the BEST in the market.

Date of experience: November 16, 2018
Germany
1 review
0 helpful votes
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Decent
November 20, 2018

Service on my second call in was great, my first call was in was horrid! Im also very unhappy that for some reason my card is flagged as fraud all of my money is on it and I cant access it for 48hrs or until the fraud department processes it! I will be changing my check to direct deposit to my bank due to this issue I cant afford bot being able to access my money.

Date of experience: November 15, 2018
Indiana
1 review
0 helpful votes
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Great customer service
November 19, 2018

Problem solved quickly and professionally Custom service was excellent. I would definitely recommend Payoneer

Date of experience: November 15, 2018
Egypt
1 review
0 helpful votes
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Good service
November 19, 2018

Good service. HjkkskdndbjdjddnhddjiddndvdjdndbnNdnjsh hshshb hsjjshs hdjjsbbsusd hdhshhshshsbhs. Hsjsjs

Date of experience: November 15, 2018
Canada
1 review
0 helpful votes
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Customer service
November 19, 2018

Knowledgeable. Courteous. More than helpful. Answered all questions that I had. Would feel very comfortable calling again with any questions

Date of experience: November 15, 2018
Georgia
1 review
0 helpful votes
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Great customer service.
November 19, 2018

I called with a bank issue and they helped me sort it out quickly and efficiently. I was surprised at how easy the customer service went and will recommend to colleagues.

Date of experience: November 15, 2018
Nigeria
1 review
0 helpful votes
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SERVICE REVIEW
November 19, 2018

Responding time is bit slow and fee for card replacement is high. Apart from that every other thing is good about them

Date of experience: November 15, 2018
Bangladesh
1 review
0 helpful votes
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Customer Care Service
November 19, 2018

I really like the Customer Care Service of Payoneer. Today I've talked to an agent who was extremely polite, helpful and devoid of harsh voice! Thanks for rendering such service!

May Payoneer live long for ages among us!

Date of experience: November 15, 2018
Nigeria
1 review
0 helpful votes
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Excellent service good experience
November 19, 2018

Payoneer is recommendable for their excellent service.
I always call or chat with them to solve any issues and they respond perfectly and respectedly asap...

Date of experience: November 15, 2018
Texas
1 review
0 helpful votes
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Outstanding Customer Support
November 19, 2018

Without a doubt, Payoneer's customer support team is just awesome. They know what they are doing and rarely leave you waiting.

Date of experience: November 15, 2018
Pakistan
1 review
0 helpful votes
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Excellent Customer Services
November 19, 2018

The Customer Services Representative was fast, polite and professional.
It took 4-5 minutes to connect, but it felt scondary after I was able to convey my message to the Payoneer Customer Support.

Date of experience: November 14, 2018