Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Only the last agent could help me. She was brilliant worker. Now i am waiting for my money being tranfered to my account and i hope that i will get my money back. Thanks a lot.
It is very fast and professional services each time i called to Payoneer. I highly appriciated that.
It was overall nice one indeed. Must better and really improved support service. In the past it was a pain to reach support quickly.
Thank you. Now this is ridiculous. You really expect people to put 100 characters. This is NOT a school lesson.
I was having issues with my government issue ID and the agent did a great job assisting me with all that she could. Great service.
I had the problem with my account and customer support helped me in minutes. "Payoneer is Easy to use and very effective! I love this company."
Its very important to use your fund quickly. Customers wait too much time during the process control.
I have been with Payoneer for years and have always enjoyed the experience. Service is great, issues resolved quickly and real live people to speak to.
Thankx Payoneer
Payoneer is a great company with very understanding staff. Their rates are also the BEST in the market.
Service on my second call in was great, my first call was in was horrid! Im also very unhappy that for some reason my card is flagged as fraud all of my money is on it and I cant access it for 48hrs or until the fraud department processes it! I will be changing my check to direct deposit to my bank due to this issue I cant afford bot being able to access my money.
Problem solved quickly and professionally Custom service was excellent. I would definitely recommend Payoneer
Good service. HjkkskdndbjdjddnhddjiddndvdjdndbnNdnjsh hshshb hsjjshs hdjjsbbsusd hdhshhshshsbhs. Hsjsjs
Knowledgeable. Courteous. More than helpful. Answered all questions that I had. Would feel very comfortable calling again with any questions
I called with a bank issue and they helped me sort it out quickly and efficiently. I was surprised at how easy the customer service went and will recommend to colleagues.
Responding time is bit slow and fee for card replacement is high. Apart from that every other thing is good about them
I really like the Customer Care Service of Payoneer. Today I've talked to an agent who was extremely polite, helpful and devoid of harsh voice! Thanks for rendering such service!
May Payoneer live long for ages among us!
Payoneer is recommendable for their excellent service.
I always call or chat with them to solve any issues and they respond perfectly and respectedly asap...
Without a doubt, Payoneer's customer support team is just awesome. They know what they are doing and rarely leave you waiting.
The Customer Services Representative was fast, polite and professional.
It took 4-5 minutes to connect, but it felt scondary after I was able to convey my message to the Payoneer Customer Support.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

