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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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I'm most thrilled with avoiding direct communication with traditional banks. They offer a quite repulsive user experience. Payoneer gave me hope in better financial services.
Their customer care is TOP NOTCH! I would definitely recommend this service to others. I was dealt with great professionalism and patience. When I became frustrated, they did not reflect that back to me. It is hard to find that kind of respect and service today. I was VERY pleased.
Excellent services especially the customer support, which super helpful and kind. I'd definitely recommend Payoneer to my family and friends.
Wonderful n polite fixed issue and done left me with new information I left Happy not once did she sound rude thanks
I have been working with Payoneer for years. This is one of the most reliable and efficient company.
I forgot my PIN for the Payoneer Prepaid card and I contacted the telephone number provided. The service was very quick, helpful and professional.
I Never knew how awesome payoneer is, it really made my life easy, to pay to receive everything, i mean it you guys, everything you provide is the best, the support is awesome too, the listen and do the best to let you satisfied.
I could not log in. The system kept on rejecting my attempt to reset password. I got a message that the info I submitted did not match the info in the system.
I really love the manner in which I was attented to when I the helpline called to complain about my prepaid Master card. Payoneer is worth scoring a 100%.
Customer service agent Michelle was amazing. Dealt with query very patiently, was very simple and straightforward and really understood my query.
Payoneer lacks lean in their performance. A month a go on the 5th Nov, I wrote to tgem in need of support but untill now, nobody has ever responded to my support querry!
There is need to fix this... clients waiting time is beyond ridiculous!... so insane!
Good experience, not bad card, I actually did not use it, I don´t live in America and so I don´t need the card.
Respond was fast and understood what I was saying. Waiting now for the reply. My previous surname was Cronje.
No waiting on phone. They answer very quickly. Customer support are very accommodating and helpful. They will guide you and answer every questions you asked.
I highly recommend Payoneer as an international bank. I get my payment internationally very easily. It's customer service is great
The customer care representative answered my questions and provide solutions to my issue A+
It was very good, the person who I spoke was professional and polite and was able to answer my questions.
It has been well sometimes the actual problem is not tackled despite all efforts made by the customer representative. They need to contact others which also delays a lot in a queue.
Thank you so much for your patience and you help. Julia was very pleasant and double checked everything to see what else she could do for me. She is following up with an email and has given me the information I need for my problems. Thank you Julia
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

