Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Payoneer

Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


+242
See all photos
How would you rate Payoneer?
grey stargrey stargrey stargrey stargrey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Je H.
Unfollow Je H.
Share Review
Report Review

Simply and easy to use
December 7, 2018

I'm most thrilled with avoiding direct communication with traditional banks. They offer a quite repulsive user experience. Payoneer gave me hope in better financial services.

Date of experience: December 4, 2018
New Jersey
1 review
0 helpful votes
Follow Che F.
Unfollow Che F.
Share Review
Report Review

PAYONEER ROCKS
December 7, 2018

Their customer care is TOP NOTCH! I would definitely recommend this service to others. I was dealt with great professionalism and patience. When I became frustrated, they did not reflect that back to me. It is hard to find that kind of respect and service today. I was VERY pleased.

Date of experience: December 4, 2018
Kenya
1 review
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Share Review
Report Review

Best money transfer service on earth.
December 7, 2018

Excellent services especially the customer support, which super helpful and kind. I'd definitely recommend Payoneer to my family and friends.

Date of experience: December 4, 2018
Illinois
1 review
0 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

Very great service
December 7, 2018

Wonderful n polite fixed issue and done left me with new information I left Happy not once did she sound rude thanks

Date of experience: December 4, 2018
Nicaragua
1 review
0 helpful votes
Follow Jenniffer W.
Unfollow Jenniffer W.
Share Review
Report Review

Outstanding Service!
December 7, 2018

I have been working with Payoneer for years. This is one of the most reliable and efficient company.

Date of experience: December 4, 2018
Italy
1 review
0 helpful votes
Follow Luca Z.
Unfollow Luca Z.
Share Review
Report Review

Very helpful
December 7, 2018

I forgot my PIN for the Payoneer Prepaid card and I contacted the telephone number provided. The service was very quick, helpful and professional.

Date of experience: December 4, 2018
Morocco
1 review
0 helpful votes
Follow MOHAMED D.
Unfollow MOHAMED D.
Share Review
Report Review

Simply the best
December 7, 2018

I Never knew how awesome payoneer is, it really made my life easy, to pay to receive everything, i mean it you guys, everything you provide is the best, the support is awesome too, the listen and do the best to let you satisfied.

Date of experience: December 4, 2018
Zimbabwe
1 review
0 helpful votes
Follow Emmanuel Y.
Unfollow Emmanuel Y.
Share Review
Report Review

ASSISTANCE WITH LOGIN
December 7, 2018

I could not log in. The system kept on rejecting my attempt to reset password. I got a message that the info I submitted did not match the info in the system.

Date of experience: December 4, 2018
Ghana
1 review
0 helpful votes
Follow Augustine T.
Unfollow Augustine T.
Share Review
Report Review

Great customer service
December 7, 2018

I really love the manner in which I was attented to when I the helpline called to complain about my prepaid Master card. Payoneer is worth scoring a 100%.

Date of experience: December 4, 2018
GB
1 review
0 helpful votes
Follow Tassadaq X.
Unfollow Tassadaq X.
Share Review
Report Review

Fantastic Service
December 7, 2018

Customer service agent Michelle was amazing. Dealt with query very patiently, was very simple and straightforward and really understood my query.

Date of experience: December 4, 2018
Sweden
1 review
1 helpful vote
Follow Eve V.
Unfollow Eve V.
Share Review
Report Review

Very Slow response!
December 6, 2018

Payoneer lacks lean in their performance. A month a go on the 5th Nov, I wrote to tgem in need of support but untill now, nobody has ever responded to my support querry!

There is need to fix this... clients waiting time is beyond ridiculous!... so insane!

Date of experience: December 4, 2018
Germany
1 review
0 helpful votes
Follow Florence Y.
Unfollow Florence Y.
Share Review
Report Review

Payoneer Credit Card
December 6, 2018

Good experience, not bad card, I actually did not use it, I don´t live in America and so I don´t need the card.

Date of experience: December 4, 2018
South Africa
1 review
0 helpful votes
Follow Heloise A.
Unfollow Heloise A.
Share Review
Report Review

Friendly and patient
December 6, 2018

Respond was fast and understood what I was saying. Waiting now for the reply. My previous surname was Cronje.

Date of experience: December 4, 2018
Philippines
1 review
0 helpful votes
Follow DonnaRose D.
Unfollow DonnaRose D.
Share Review
Report Review

Helpful
December 6, 2018

No waiting on phone. They answer very quickly. Customer support are very accommodating and helpful. They will guide you and answer every questions you asked.

Date of experience: December 3, 2018
Bangladesh
1 review
0 helpful votes
Follow Rokon O.
Unfollow Rokon O.
Share Review
Report Review

Wonderful service
December 6, 2018

I highly recommend Payoneer as an international bank. I get my payment internationally very easily. It's customer service is great

Date of experience: December 3, 2018
Nigeria
1 review
0 helpful votes
Follow Bashir C.
Unfollow Bashir C.
Share Review
Report Review

Good Experience
December 6, 2018

The customer care representative answered my questions and provide solutions to my issue A+

Date of experience: December 3, 2018
Latvia
1 review
0 helpful votes
Follow M C.
Unfollow M C.
Share Review
Report Review

Excellent
December 6, 2018

Perfect and an excellent service. All unclear issues were explained/clarified in details. Much appreciated.

Date of experience: December 3, 2018
Ecuador
1 review
0 helpful votes
Follow Laureano K.
Unfollow Laureano K.
Share Review
Report Review

Customer Care
December 6, 2018

It was very good, the person who I spoke was professional and polite and was able to answer my questions.

Date of experience: December 3, 2018
Ghana
1 review
1 helpful vote
Follow KWAME H.
Unfollow KWAME H.
Share Review
Report Review

Transaction pending
December 6, 2018

It has been well sometimes the actual problem is not tackled despite all efforts made by the customer representative. They need to contact others which also delays a lot in a queue.

Date of experience: December 3, 2018
Canada
1 review
0 helpful votes
Follow Tina V.
Unfollow Tina V.
Share Review
Report Review

Julia was very polite and helpful
December 6, 2018

Thank you so much for your patience and you help. Julia was very pleasant and double checked everything to see what else she could do for me. She is following up with an email and has given me the information I need for my problems. Thank you Julia

Date of experience: December 3, 2018