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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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A very professional service for those who want to deal with international payment, quick and secure service, have withdraw charges of $5 in Pakistan, could be seen as a little expensive but overall service and support is great.
You said me. You have to this in two days. I think, you have to give a little bit more time for this work.
Its been a beautiful journey and i am happy to be a part of the payoneer family. You're making life easier.
Somebody hacked my account & done an unauthorized transaction, just after hacked I had call me them & tell them stop all transaction but in the mean time there is already a transaction made. So they will give me update later.
Called on a Saturday because I was having trouble getting to and transferring money and the gentleman was very helpful and walked through it all. Thank you! Debbie
Did a great job to assist my needs. I highly recommend getting this card if you are a ship expeditor.
I tried various methods for receiving the payment but I found Payoneer to be the best service for almost all sort of needs. The cherry on top is that the sender need not have an account on Payoneer. You get a virtual bank account in the sender's country, and that is pretty awesome. Also, the exchange rates are better than all the services I tried before Payoneer.
Very easy site and bank to work with, transactions are handled quick. Customer service is great. I've never had any issues with them
I called and wanted to change the banking information for payments thru VRBO. Nov 22 2018. I did not hear back it is now Dec 07 2018. I sent the info in PDF, and they said it was not clear. I did not receive an email and they did not try to contact me to let me know. They have my phone number and did not bother to call.
I called again today, Dec 07 2018 I was told they have many other cases before mine and that it was Friday. The person whom I spoke too, was politely rude. Anyhow she promise it will be solved by Tuesday Dec 11 th 2018. Thank you, I hope we can get this done.
We already knew that Payoneer's support took a very long time to respond to our questions even before applying for an account but after our account was activated, our biggest client tried to make a payment which was rejected for no apparent reason. We contacted Payoneer as soon as our client notified us and also submitted the appropriate documents so that our issue could be resolved as soon as possible.
We also informed them that it's a matter of urgency.
It's been five days since we submitted our initial ticket and no one has replied yet. We sent yet another message today but to no avail.
UPDATE
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This matter has not been resolved. After many messages back and forth (with the usual wait times) nothing happened: the payment was just refused by Payoneer.
In fact, another customer of ours tried to send us a payment and this was refused also. Payoneer will just not disclose the grounds for the refusal. They just justify their actions by referring us to s. 20 of their terms and conditions which lists activities that Payoneer will not accept. However, the payment was not under one of the prohibited categories!
How Payoneer can tell whether a payment falls under those activities in the first place when they don't even have access to the invoice, is beyond me.
Also, (quite conveniently) s. 20 of their terms and conditions contains a clause that enables Payoneer to refuse acceptance of a payment for any (arbitrary) reason NOT listed under s. 20!
The last straw was when yet another payment was refused by a customer whose previous payment had been accepted by Payoneer without any problem!
Needless to say that this has made us look really bad to our customers, apart from the problem of not being able to receive the payments themselves.
Anyone who is considering to use Payoneer as a payments service must know that the terms and conditions that appear on their site when you are not registered/logged in are DIFFERENT from those that you see when you are logged in! For eg. The prohibited activities list is under s. 20 if you are logged in, but it is in s. 18 if you are not!
So, we're done with Payoneer. We can't trust them with our money or our reputation, it was just a huge waste of time.
I'm Fully Satisfied. It Was Simply Awesome, I'm New User But I have No Problem Because They'r Awesome For Me.
I called customer service to enquire about how payoneer works. They were very jelpful, went above and beyond in explaining everything and making sure I understood
I have no problem uploading any documents regarding any payments, but reviewing and approving payments must be faster to improve your services which are not free.
It was a good experience, my first call to payoneer costumer service so i hope that i can finally link my payoneer to paypal
It's one of the best and secure mastercard service. It is 100% trustable company. Highly recommended to everyone.
I like Payonneer very much simple and good. And the custom service is outstanding. Lost my card two times no problem at all. Perfect service both times.
I am using payoneer from more than 3 years and I am extremely happy from their services. Trust me use this method as a withdrawl. You will be very happy. Thanks...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members