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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I'm using Payoneer now more than 3 years. So far I'm satisfied with the service. My clients are happy making payments through Payoneer.
I've used Payoneer for a year and have received all my payments to time. Paying for items has also been a breeze since I don't have to worry about paying off my card. I've called customer support several times and have received professional, prompt and exceptional service each and every time. I highly recommend Payoneer!
Already stated how i felt now i just need to fill the gap with 100 spaces which shouldnt be a thing but it is what it is
Representative was able to correct my issues within minutes of being on the phone. The service was friendly, polite and professional.
This has got to be the easiest most efficient card I have ever used, I strongly recommend it especially for AIRBNB
I really love to work with payoneer great costumer service, and everything in their services is professional
They are polite and professional but, for what I needed It had to escalated to a very high level of power. Because I had no solution I closed my account.
Representive was very helpful and professional. She answered my questions quickly! I needed a new card because my current one had expired.
No complaints whatsoever! Quick call! On hold less than 60 seconds! The CSR was polite and helpful!
One word to describe my experience. EASY! The response time seems to be around the clock and the reps inform you on every step.
I would like to thank every single person of your team who's doing his best to keep your services on the Top.
The lady was very helpful and looked up my information and helped me. She helped me quicker which I have been waiting almost two weeks for my payment to be released. I wish I would have called the customer care earlier.
I called the support office in connection with my lost card. The professional service rendered was so helpful, that my mind was put at rest over my lost card.
There's simply no reason NOT to use Payoneer. It more than pays for itself with its ability to increase conversions. It's a smart investment in your marketing support!
I am using Payoneer from more than 4 years and they are brilliant in every prospect. Their fees are low according to other competitors like Transferwise and Xoom. They have no hidden charges.
Complain Reference Number: **************
Customer ID: *******
I am a freelancer who has been doing part time all my life, but one fine day
Suddenly my payoneer account was blocked even without prior notice and the payment that i was suppose to receive from my employee was turned down by payoneer. Besides that the customer service departments individual's take like somewhere close to five business days just to respond to emails, and shamelessly apologizes for the delay in responding to mails. The worst part is even the customer service department is lost completely as to why my account was blocked. They even do not know whether a payment was received and turned down or not, whereas in reality the payment was sent to payoneer and payoneer has refaced to accept the payment as the account was inactive. Now why the account was inactive is the multimillion dollar question that nobody from the customer service has answered so far.
The proof of all my tiered so far with Payoneer's customer service have been annexed as attachment for verification purpose.
The worst past is even after 5 business days they only keep apologizing for the blockade and they never furnish concrete reasons as to why my account was blocked.
Such a terrible experience and now i have to wait for another 2 weeks for my client to process payment when its time for their next payment cycle. The foolish lousy unprofessional and unethical conduct of Payoneer has cost me 14 days delay in receiving my payments.
Seriously guys, there are much better payment processers out there please switch to one of them, and try and avoid payoneer if possible.
i had an issue where my account had been "Blocked" for unknown reasons, was really upset because i was about to receive some payments from clients.. so instead of dropping them emails i called the payoneer customer service department, and Tada!! they resolved my issue promptly and gave me access back to my account within 15 minutes.. would rate them 5/5 anytime and would recommend them to anyone out there..
Not a complaint... I was helped immediately. Great Costumer Service
I called in trying to get my card shippped and the person who helped me was very kind and made sure all my questions were answered and I hung up feeling like a very happy costumer. Great Job! I am a new constumer but i will never stop using Payoneer, it makes my job a lot easier.
It's been years since I'm using payoneer, the service is very good, customer service representatives are professional and reliable.
I Trust payoneer.
Thank you so much!
Amazing experience. It was a very nice experience to talk to customer support representative, she answered all my problems
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members