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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Nicaragua
1 review
0 helpful votes
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Good so far
December 16, 2018

I have not received my card or made any use of the service just yet but the CS agent who helped me was amazing.

Date of experience: December 13, 2018
Nevada
1 review
0 helpful votes
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Love it
December 16, 2018

Payoneer is the best.
Love using the card and optio transfering it in to transfering funds in to bank account with just one click.
Customer service is awsome.

Date of experience: December 13, 2018
Pakistan
1 review
0 helpful votes
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Excellent customer service
December 16, 2018

I am delighted to call customer service. They were very polite and provided all the necessary assistance. Thanks a lot

Date of experience: December 13, 2018
Jamaica
1 review
0 helpful votes
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Information
December 16, 2018

I haven't used the Payoneer card. It is expired and I wanted to renew it. I was told to use the old card, take a screen shot and submit it.

Date of experience: December 13, 2018
Massachusetts
1 review
0 helpful votes
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Expeditious & Courteous
December 16, 2018

They were able to quickly resolve my issue and get me back to going on with my day in no time. I would highly recommend using them for all your financial matters. The hold time was under 2 min, the representative was courteous and they were quick to answer any question that I had and thoroughly at that.

Date of experience: December 13, 2018
Morocco
1 review
1 helpful vote
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Good Service From Payoneer
December 15, 2018

I get a perfect Support from Payoneer this morning. Honestly i will recommand Payoneer for all my friends

Date of experience: December 13, 2018
TT
1 review
2 helpful votes
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Amazing
December 15, 2018

The service I got was excellent. Can't remember the lady's name who assisted me but thank you very much.

Date of experience: December 13, 2018
Pakistan
1 review
1 helpful vote
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Awesome Service
December 15, 2018

I'm Software Engineer sometime working as Freelancer, i think without Payoneer Freelancing not possible in Pakistan. It's help to fast and trusted way to transfer my income.
Thank You Payoneer

Date of experience: December 13, 2018
Romania
1 review
1 helpful vote
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Very good customer service
December 15, 2018

I received what I asked, thank you! Every time I call I solve all my issues! The team is willing to help me every time!

Date of experience: December 13, 2018
Germany
1 review
1 helpful vote
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Wonderful Service
December 15, 2018

I am quite happy with the services offered by Payoneer.
Very professional Customer Service crew Stateside.

Date of experience: December 13, 2018
Philippines
1 review
1 helpful vote
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Excellent Customer Service!
December 15, 2018

Hold time was very short. I got a hold of a representative right away.
Claire was very nice and she deserves a pat on the back.

Date of experience: December 12, 2018
India
1 review
1 helpful vote
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Excellent customer care service
December 15, 2018

Excellent quality service, very polite and humble way of conversation. But some quality in voice disturbance was there for some time but that also solved after I expressed it. Thank you

Date of experience: December 12, 2018
District of Columbia
1 review
0 helpful votes
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First review
December 15, 2018

Polite but was on hold a long time. Did provide the information I needed and did not have to wait long to speak to an agent

Date of experience: December 12, 2018
Nigeria
2 reviews
1 helpful vote
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Nice
December 15, 2018

I strongly like the costumer service. It look professional and romantic lol, the ladies are well trained.

Date of experience: December 12, 2018
Pakistan
1 review
0 helpful votes
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Been there with Payoneer since 2010
December 15, 2018

Great exchange rates, no hassles, the only thing that needs to be improved is transactional emails needs to arrive and 2-step security for logins.

Date of experience: December 12, 2018
DO
1 review
0 helpful votes
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Great service
December 15, 2018

Excellent customer service, always got a fast resolution, they even call back, help the customer, listening to the issue and got a fast resolution

Date of experience: December 12, 2018
El Salvador
1 review
0 helpful votes
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Great
December 15, 2018

She was very polite great service I talk to different customer service she was very professional she make my day because we don't get to talk to agents like her everyday so very good job

Date of experience: December 12, 2018
Brazil
1 review
0 helpful votes
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Great experience at customer service
December 15, 2018

Works pretty good. The URA works fine and the person in back of phone is well trained. I am plenty satisfied

Date of experience: December 12, 2018
Saudi Arabia
1 review
0 helpful votes
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General its ok but still you can do quick move for progress. I suggest make good export team. Costumer focus more. I want to ask one thing, Like I am from Nepal still online system and bank are far back. It will take time so I want to use online for commerce how to use?

Date of experience: December 12, 2018
Virginia
19 reviews
47 helpful votes
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Great representative!
December 15, 2018

I spoke to a rep this morning for help. She had to be the nicest, and funny, rep I have ever dealt with. If more reps had a personality like she did, businesses would be better off!

Date of experience: December 12, 2018