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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Outstanding experience. The customer services representative was a wow. I think calling is better than chatting. You guys are doing a great job
I have been using Payoneer for over 2 years now and I recommend it a lot to use to handle your online transactions.
I love their service simple and easy and when you call the customer service they are friendly and supportive
Thank you
I have called the your call center in three occasions but queries were both successful and got remarkable answers in no time. Thanks Paynoor you are excellent
I called to reorder my card because I the online platform wasn't working. Michael helped me right away. Please maintain the excellent customer service. No delay. Thank you.
It is sad that this happens right before the holidays. But thw rep I spoke with was good and assured me that it should be good within 48 hours. Hopefully this gets well taken care off as soon as possible
Just starting out with payoneer so i will stay neutral for now. Not to many shipping offers and Fees seem a bit discouraging but they say you get what you pay for so lets see if the service is worth it...
It was a good call, prompt in answering, friendly and very informative. They listen to what my issues were and sought to provide answers. I was satisfied with the call overall and would recommend anyone to call.
Customer Service was Great! Representative was very efficient and Polite. I have been a Payoneer customer for over 3 years and so far i have had a wonderful experience! Would definitely recommend service to friends and colleagues.
Great support on behalf of customer relations personnel. They solved the problems i had and were very efficient.
Always thorough and very professional! They answer promptly to all issues and are easy to get ahold of. Not a robot but a real person! :)
They are helpful and fully understand.
They helped me with the bank account.
They are kindly, helpful and help me alot
Payoneer services has been my partner in more than two years. Payment transfer from various marketplace and client direct is fast and convenient less the minor hiccups of money transfers.
I've been using payoneer for over a year now, and I'm pretty satisfied with their services. Not much to say though because my uses are limited as of now.
It is to long to wait 5-7 business dayes to receive payment. The good thing is mobile application and that everything we have at email. Only that I complain is thah payment review taking to long time. Thanks
It is ridiculous how long I have to wait to be able to use my money. Not only do ww pay insane fees, but the amount of time ww have to wait for you to review whether I can use my money or not. You should consider how many new services there are now. I have created a Zelle and Paypal accounts to stop using yours. And I would highly discourage other from using this service.
Fast transfers, linked to a mastercard, that you can use world wide. This company never let me down,and highly helped improoving my business.
Very good customer support as well.
Great and professional customer service 24/7. They resolved the issue very quickly. The agent was very kind.
This is a great service to use. I've been using Payoneer from 2013 and until now, it is still my favorite service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bessy
We are sincerely sorry to hear about your experience and we thank you for providing your feedback. We try to keep our fees relatively low and due to regulations that we must comply by, payments must be stopped for manual review to ensure that all payments are within our terms and conditions. Our goal is to process and approve payments as soon as possible but we cannot skip this mendatory steps.
If you have any question you can contact our support via email, chat, phone or via our social media platforms by sending a private message on Facebook or Twitter for a quicker assistance.
Sincerely
The Payoneer Team