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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Polite and helpful
January 1, 2019

I was having problems with my account verification. The customer service was very helpful. I was sent an email right away to fix the issues.

Date of experience: December 27, 2018
Texas
1 review
0 helpful votes
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They have excellent service!
December 31, 2018

I called them because I had two accounts. They made sure that one account was closed and that the other one had my correct payment information and that it connected to my job. I recommend them to everyone!

Date of experience: December 27, 2018
Bangladesh
1 review
0 helpful votes
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Very helpful service.
December 29, 2018

Bry was the one who helped me. I got what I wanted. I highly recommend Bry. Thanks for your outstanding friendly service and the the sure information.

Date of experience: December 27, 2018
Nicaragua
1 review
0 helpful votes
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Real expensive
December 29, 2018

My account is blook i need to pay 40 dollar for shipping plus 28 for activation plus 12 for card replacement, come on isca lot if money just for a simple prepaid card i paying the total of 80 dollar

Date of experience: December 27, 2018
Pakistan
1 review
0 helpful votes
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Make eaiser and secure accounts
December 29, 2018

Its my first experience and I am having trouble with my account.
So I can't approved it. And make clear which documents do you need I have only telephone accounts there is mentioned my name other utility bills or not so how do i send them?

Date of experience: December 27, 2018
Philippines
1 review
0 helpful votes
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Keep up the good job!
December 29, 2018

Thank you for your prompt and proper assistance. Still needs more following up since my issue haven't fully resolved but still thumbs up for the big effort. Keep up the good job!

Date of experience: December 27, 2018
Jamaica
1 review
0 helpful votes
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PREMIUM CUSTOMER SERVICE
December 29, 2018

The call dropped but I had asked a question previously. The agent sent me an email promptly with all the details of what I asked about. Awesome customer service!

Date of experience: December 27, 2018
Israel
1 review
0 helpful votes
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You are excellent
December 29, 2018

When i need help, you are answering very fast, always kindly, patiently, and i always get my answers.
Thank you, keep going.

Date of experience: December 27, 2018
Cameroon
1 review
0 helpful votes
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Excellence Customer services
December 29, 2018

I am so much grateful with the excellence Customers service payoneer offer to his users. I will love you to be part of payoneer best online payment gateway

Date of experience: December 27, 2018
Pakistan
1 review
0 helpful votes
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Best customer care
December 29, 2018

I have issue in my pending amount but Thanks to customer care who solve my problem so quickly and correctly. They talk politely and i am 100% satisfied from it.

Date of experience: December 27, 2018
Pakistan
1 review
0 helpful votes
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Great Experience!
December 29, 2018

I was having issue with my payoneer login which was solved over call immediately with polite and professional manner.

Date of experience: December 27, 2018
Saudi Arabia
1 review
0 helpful votes
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Convince on fingertips
December 29, 2018

I have not use it as much but yes things are good. Options can be improved but for easy transactions its good.

Date of experience: December 27, 2018
Florida
1 review
0 helpful votes
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Payoneer review
December 29, 2018

I just called to follow up on the dispute status. They still have not resolved but i never received anything in the past weeks. So i called to check the status.

Date of experience: December 26, 2018
Jamaica
1 review
0 helpful votes
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Best Online Platform
December 29, 2018

Payoneer, in my opinion, is one of the best funds transferring solution
Platforms to handle your online personal or business transaction, as there is a high level of transparency when it comes to being professional and has great customer service.

Date of experience: December 26, 2018
Bangladesh
1 review
0 helpful votes
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Very good
December 29, 2018

How do I get my Master card number, verification number and expiry date? If I do not get these, I can not add payment options anywhere.

Date of experience: December 26, 2018
Texas
2 reviews
4 helpful votes
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WOW!
December 29, 2018

A customer service department staffed with live bodies on Christmas day. Very helpful, indeed. I was finally guided through resetting my password and security questions that actually worked.

Date of experience: December 25, 2018
Israel
1 review
0 helpful votes
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I understood that it is not possible to transfer or deposit money directly from my own bank account into the credit card balance.
In case it is right, that's a pity. I think that you should include this option.

Date of experience: December 25, 2018
Philippines
1 review
0 helpful votes
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Great
December 27, 2018

Great service and easy to talk with the customer service representative. English-language excellence.

Date of experience: December 25, 2018
Thailand
1 review
0 helpful votes
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Professional Customer service
December 27, 2018

Professional service, very helpful they resolved my issue quickly.
Hope they will stay like this.

Thanks to Payoneer Team, especially Sebastian.

Date of experience: December 25, 2018
Pakistan
1 review
0 helpful votes
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Payoneer bank is doing great job
December 27, 2018

I am very happy to this bank, they are providing very good service to people all over the world. Even if somebody needs to close his account, they are happily ready to do this on just one phone call

Date of experience: December 25, 2018