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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I think the best customer service rather than Paypal eBay and so on. They talk polite and friendly manner.
I needed to find out if I actually had an account with them and they asked me the right questions and gave me the right answer.
Excellent! Service. Accuracy and Active listening. I really appreciated the way the agent approached my Situation.
Awesome experience with payoneer Customer care. Great professionals treats best. Amount was deducted from my account as amount loaded to my account. I contacted customer care and they told me the exact scenario with very polite manners.
Payoneer customer service is great! I called concerning my withdrawals... I'm so impressed by the response.
I have called over skype for my account & card issue and they resolve it instantly. It's a great experience.
It's easy to use. Highly recommended for customers who is looking to get money from abroad. If possible to increase time money transfer time would be more helpful.
Thank you!
I love the service i received from Gloriya. Am happy about how my problem was resolved and i will continue to recommend Payoneer to people. Thank you.
Customer service was very good, but the hours need to be extended during the week to those people who live on the West Coast. They don't have hours on the weekend and they should provide hours during the weekend too. Otherwise, the customer service was very good!
Very professional and knowledgeable helped me very well listened to my concerns thanks again. This is customer service at its best I really understood all that was said
Hello,
I use this service in correlation with Upwork.
Very fast payment and less fee.
Also i used the request payment service which also is fast and
Less fee.
Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
They tsent me an email to clarify some additional information and I didn't see it untill it was too late, as a result one of the services was canceled on my account. My concern is why they didn't send this email to the inbox in the platform since I believe this is where they should send the communications to the customers to begin with, what does it work for then!?
Really happy to talk to the customer care for the card being lost earlier but they after certain verifications helped me to get a new one and it will be in my home soon.
Thank you for the information. She talks me very politely and give me the right information so I am satisfied
Excellent Service rendered and the representative was absolutely amazing. She was diligent and tried to understand my particular challenge
It was a great experience It was a great experience It was a great experience It was a great experience It was a great experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members