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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Nice service i am using since last 3-4 years. I want to use this service for a long time as i am getting many help by using this card in the outside of country also. I really love to use this card.

Date of experience: January 6, 2019
New York
1 review
0 helpful votes
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Best, secure, and a broad network
January 9, 2019

Overall, it is a good service with the most availability and best facilities throughout the world. Like, receiving payments have got much easier.

Date of experience: January 6, 2019
Serbia
1 review
0 helpful votes
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Great customer support!
January 9, 2019

Loved it. Their customer support is great and professional. I loved how they dealt with my problem. Five stars all the way!

Date of experience: January 5, 2019
Pakistan
1 review
0 helpful votes
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My name is Ahmed and I'm from Pakistan Ive been facing many problems with online earning for the past three years since there is no PayPal in my country all the earnings at the end of my hardwork went to waste but not anymore, the day I found payoneer was the best day of my life even better they delivered me a MasterCard all the way to Pakistan for free. You guys are amazing keep it up

Date of experience: January 5, 2019
Nicaragua
1 review
0 helpful votes
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Don't call the Philippines
January 8, 2019

Excellent attention from US agents on the contrary agents in the Philippines never resolve anything and they're always trying to get rid of the customer by telling you that they're going to call you back.

Date of experience: January 4, 2019
Germany
1 review
0 helpful votes
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Very knowledgeable
January 8, 2019

Great customer service and very friendly regarding my questions I will highly recommend them to anyone

Date of experience: January 4, 2019
Haiti
1 review
0 helpful votes
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Regard at least 5
January 6, 2019

It has been a great experience. I felt confidence with Payoneer. They are doing a great job.
Best thing I like the staff is there to assist with any concern I may have.

Sincerely,

Date of experience: January 4, 2019
Algeria
1 review
0 helpful votes
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The best
January 6, 2019

Its great thanks My problème solve in just 2 min And the costumer care is very great thank you payoneer to be in my life

Date of experience: January 4, 2019
Thailand
1 review
0 helpful votes
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Good, quick response
January 6, 2019

Gil is good, he shows me how professional he is, quick response. I can feel that he's try his best.

Date of experience: January 4, 2019
Rwanda
1 review
0 helpful votes
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Direct assistance using a phone call
January 6, 2019

I was stuck filling the form to renew my debit card with Payoneer and found a telephone number to call under customer care. At first hand I was not sure that a real person will talk to me. I was expecting to get a pre recorded voice, but I was surprised to talk to someone who really helped me. I am very impressed by the professionalism of Pyoneer customer care service. Thank you

Date of experience: January 3, 2019
Sri Lanka
1 review
0 helpful votes
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Excellent
January 6, 2019

Great service done through distance service. I have not sure about the beginning, but went well at the end. Thank you

Date of experience: January 3, 2019
California
1 review
0 helpful votes
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GOOD CUSTOMER SERVICE
January 6, 2019

CUSTOMER SERVICE RESOLVED MY ISSUE WITH NO HESITATIONS AND QUICKLY. I WOULD RECOMEND PAYONEER TO MY FRIENDS AND FAMILY OR ANYONE WHO HAS A BUSINESS.

Date of experience: January 3, 2019
Jamaica
1 review
0 helpful votes
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Good service
January 6, 2019

Good service offered. I didn't get my issues fully resolved but the rep was very detailed and assured me it was being handled.

Date of experience: January 3, 2019
South Africa
1 review
0 helpful votes
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I am a valued customer!
January 6, 2019

No matter the value of money passing through your account, payoneer make you feel like a valued customer every time. I do not have thousands of dollars passing going through my account but with level of attention they give me when needed, you would think I was a millionaire.

Date of experience: January 3, 2019
GB
1 review
0 helpful votes
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Excellent service
January 6, 2019

I called in and was assisted by Mitchell or (Michelle) and she was very polite, friendly and knowledgeable.

Date of experience: January 3, 2019
Canada
1 review
0 helpful votes
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Love using payoneer
January 6, 2019

I've bin using this service for 5 years or so and never have I had any problems. Inwould recommend anyone to use payoneer.

Date of experience: January 3, 2019
New York
1 review
0 helpful votes
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Awesome service
January 6, 2019

Very easy to fix a problem I had. Understood what I needed. Sent an email right away confirming my new card

Date of experience: January 3, 2019
Pakistan
1 review
0 helpful votes
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I am poor in english but customer care agent guided me very well and resolved my problem. He gave me his full attention and make me understand by speaking slowly.

Date of experience: January 3, 2019
Bangladesh
1 review
0 helpful votes
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Best services
January 6, 2019

Good Services. I appriciate that the customers services very good and in future i will contact them. Love this. Everybody should contact

Date of experience: January 3, 2019
Philippines
1 review
0 helpful votes
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Excellent
January 6, 2019

I have used their customer support service manybtiles and they are very accommodating. They're helpful and polite. Great seevice too.

Date of experience: January 3, 2019