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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Jamaica
1 review
0 helpful votes
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Excellent company
January 12, 2019

Agents are polite, knowledgeable and make me feel secure. I would recommend Payoneer to anyone. Many thanks!

Date of experience: January 8, 2019
Bahamas
1 review
0 helpful votes
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Always a pleasure
January 12, 2019

Fantastic customer service. Always a pleasure working with payoneer. They are professional, fast and always eager to solve problems. I wish all financial agencies I worked with would be the same!

Date of experience: January 8, 2019
Nepal
1 review
0 helpful votes
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Easy service
January 12, 2019

It's very easy to transfer funds globally I really appreciates service you all payoneer team giving us thank you so much for providing us this kind of easy way to transferring funds is very commendable thank u

Date of experience: January 8, 2019
Jamaica
1 review
0 helpful votes
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The service was satisfactory.
January 12, 2019

The service was, one of the best I had in A while. I felt comfortable talking to the customer service representative.

Date of experience: January 8, 2019
South Africa
1 review
0 helpful votes
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Payment Query
January 11, 2019

Olga was extremely helpful. She dealt with my query professionally and tried to resolve the query to the best of her ability.
I appreciated her assistance and the follow up email to send through to Airbnb.

Date of experience: January 8, 2019
California
1 review
0 helpful votes
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Very restrict and security
January 12, 2019

Regulative and strong security, but takes a little longer time to proceed my request, secure and hard verified process

Date of experience: January 7, 2019
Japan
1 review
0 helpful votes
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Wonderfully Helpful
January 10, 2019

The customer care agent was very nice to speak with and she provided some helpful information about my concern.

Date of experience: January 7, 2019
Colorado
1 review
0 helpful votes
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Very good and fast help
January 11, 2019

They took care of my my concerns in very fast time. I will always call when I have concerns. Easy to talk to fast response

Date of experience: January 7, 2019
Suriname
1 review
0 helpful votes
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Understanding and direct assistance
January 10, 2019

The clerk helped me with good understandin of the topic and advised me too with other ways to get my account active again.

Date of experience: January 7, 2019
Canada
1 review
0 helpful votes
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First time user
January 11, 2019

Oscar was great with all the technical difficulties. Between my Canadian account and verification of my photo ID there was a lot to do but Oscar was very patient and helpful

Date of experience: January 7, 2019
Pakistan
1 review
0 helpful votes
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Best Customer Service Team Ever
January 10, 2019

They solve my problem every time within 10 minutes. The team is very polite and patient to listen to my problem and give me the perfect solution for it.

Date of experience: January 7, 2019
Bangladesh
1 review
1 helpful vote
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The Ever Best Support!
January 10, 2019

Payoneer Customer Support is extremely helpful. Whenever I needed help, they helped me with their best. It's an amazing experience to me :)

Date of experience: January 7, 2019
Pennsylvania
1 review
0 helpful votes
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It is a great, trusted and easy way to get paid internationally-
Best phone Customer Service ever!
We used this service throughout Mexico, Europe, Canada and the USA.

Date of experience: January 7, 2019
South Africa
1 review
0 helpful votes
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Good Service
January 11, 2019

Good Service and very helpful!
They must send the confirmation email with more detail so you can see that you need to complete and send back, the rest was perfect!

Date of experience: January 7, 2019
Rwanda
1 review
0 helpful votes
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Thanking
January 11, 2019

I discovered payoneer the day I started hosting via Airbnb platform. At the beginning, I didn't know or could tell how it works until I received first payment and I was able to access the amount on my account by shopping both physical and online.
Thanks to payoneer!

Date of experience: January 7, 2019
Pakistan
1 review
0 helpful votes
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Pls activate my payoneer account and payoneer card as soon as possible, because I have many receivable from Airbnb.
Kindest regards

Date of experience: January 7, 2019
Bangladesh
1 review
0 helpful votes
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Amazing
January 10, 2019

Payoneer services very good. I like their services.
I extremely Like their support. And they support all time.

Thanks Payoneer

Date of experience: January 7, 2019
Sri Lanka
1 review
0 helpful votes
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Grate!
January 9, 2019

Payoneer is the best Transaction Site in the World. We are recommend for all others to join with payoneer.

Date of experience: January 7, 2019
TW
1 review
0 helpful votes
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Very professional.
January 9, 2019

The experience was great. It will be even better if calls from Taiwan can be taken by Taiwanese instead of Chinese.

Date of experience: January 7, 2019
Sri Lanka
1 review
0 helpful votes
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I have been using Payoneer for over 5 years now. Throughout the years they have never failed to send me the funds on time. Very Convenient!

Date of experience: January 6, 2019