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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Guyana
1 review
0 helpful votes
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Excellence
January 14, 2019

My call was answered promptly and my issue was dealt with effectively.
The operator was very courteous and efficient

Date of experience: January 10, 2019
Florida
1 review
0 helpful votes
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Quick Assistance
January 14, 2019

I am pleased that my issue was addressed right away. Oscar helped me and was courteous and professional.

Date of experience: January 10, 2019
India
1 review
0 helpful votes
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First I tried to contact to through live chat and my queue number was 4. So I called directly within few seconds my call got connected and customer executive able to solve all my queries. I will rate 10/10.

Date of experience: January 10, 2019
California
1 review
0 helpful votes
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Excellent Service
January 12, 2019

I experienced a lockout from my Payoneer account due to my own error in remembering my security questions and Payoneer immediately put me in touch with a service representative who patiently walked me through the restoration so that I could access my funds.

Date of experience: January 10, 2019
Tennessee
1 review
0 helpful votes
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Customer service
January 12, 2019

Needed account balance. Service specialist was very helpful. She ask me question concerning my account and was able to give me my balance, very professional.

Date of experience: January 10, 2019
Washington
1 review
0 helpful votes
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Customer Service
January 12, 2019

The Payoneer team is doing a great job. They are flexible and will get your problems solved. Overall the experience is outstanding. Thank you!

Date of experience: January 10, 2019
Thailand
1 review
0 helpful votes
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Excellent and transparency
January 12, 2019

I have a problem in my payoneer ID. But my experience is so very supportive and transparency to resolve my problem. Then I trust this company in first time I used it for my business.

Date of experience: January 10, 2019
Pakistan
1 review
0 helpful votes
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Very Good Support by Payoneer
January 12, 2019

I am not in good in English but your support agents ask so nicely so and they solve my problem thank you

Date of experience: January 10, 2019
Bangladesh
1 review
0 helpful votes
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Very Professional & Polite
January 12, 2019

The customer care lady was very helpful and understood my question quickly and gave me the answer I was looking for.

Date of experience: January 9, 2019
Pakistan
1 review
0 helpful votes
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Excellent Support
January 12, 2019

I really like the way of talking of customer support (Name: Ann).

Excellent Support

Thanks for your help!

Date of experience: January 9, 2019
Canada
1 review
0 helpful votes
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Great
January 12, 2019

Agent helps me very well with my problem and makes sure i left the call with my situation getting resolve. Sent me an email to let me know what will be the next step everytime

Date of experience: January 9, 2019
Thailand
1 review
0 helpful votes
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Have been using Payoneer for a while now and this bank works quick, efficient and has a stable money transfer rate of 3 USD per transaction!

Date of experience: January 9, 2019
India
1 review
0 helpful votes
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Amazing Website
January 12, 2019

A very helpful site for people likr us who work online. Trustworthy and reliable. And the customer care is amazingly fantastic. Keep doing the good work Team Payoneer.

Date of experience: January 9, 2019
Bangladesh
1 review
0 helpful votes
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Payoneer is the Best solution
January 12, 2019

For some people like me living in 3rd world country payoneer gave us the opportunity to make transaction internationally. I the boundary is broken and the world is open to us.

Date of experience: January 9, 2019
India
1 review
0 helpful votes
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Good experience
January 12, 2019

It was great. Your team is very helpful they solve my problem easily. It was great experience for me and your firm is very helpful for us thanks for your services and i got my answer but its a request to you please solve my problem as soon as possible its affecting my work.

Date of experience: January 8, 2019
Texas
1 review
0 helpful votes
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It was good talking to agent over the phone. She was helpful, polite and courteous. Tried to identify and solve the issue

Date of experience: January 8, 2019
Philippines
1 review
0 helpful votes
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Keep me informed!
January 12, 2019

I haven't checked my account for more than 4 years, still Payoneer keep me informed and sent me a mail of my current account before closing it. Now, I can still claim my money.

Date of experience: January 8, 2019
Japan
1 review
0 helpful votes
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Payment
January 12, 2019

The person who answered my call were polite and assured me that my payment will be forwarded as soon as possible.

Date of experience: January 8, 2019
Croatia
1 review
0 helpful votes
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Block my stolen card
January 12, 2019

I called the payoneer service, immediately responded to my call that was very important to me and asked them to immediately bloced my stolen card.
They had made it.

Date of experience: January 8, 2019
Mexico
1 review
0 helpful votes
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Amazing Support
January 12, 2019

First, they blocked the fraudulent attempt to use my card fast that no charge was made. And then when I called them, The support was so pleasant to speak to and the question had been resolved in 10-15min (i needed to ask new card and use DHL to get it fast) I am really impressed.

Date of experience: January 8, 2019