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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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North Carolina
1 review
0 helpful votes
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Excellent Service
January 14, 2019

Excellent service so far. Person very polite over the phone. Just started. I have not earned payment yet.

Date of experience: January 11, 2019
Brazil
1 review
0 helpful votes
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Good Customer Service
January 14, 2019

The attendant was very patient and even with my poor English she helped me to check on payments sent but not received.

Date of experience: January 11, 2019
Turkiye
1 review
0 helpful votes
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Best platform to place your funds
January 14, 2019

Instant money deposits and withdrawals. Very efficient and effective especially when moving funds globally. I'd take it as my best offshore account at the moment.

Date of experience: January 11, 2019
BA
1 review
0 helpful votes
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Perfect customer service
January 14, 2019

Great online banking, fast money transfers, only the fees could be lower. Top Customer Service and support.

Date of experience: January 11, 2019
Pakistan
1 review
0 helpful votes
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It Was Very Nice
January 14, 2019

Thank you for your time!

I Had a Great Time With Support Team! & Stuff Was Very Friendly! They're Clearly Taking With Customers!

Date of experience: January 11, 2019
Malta
1 review
0 helpful votes
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Very efficient
January 14, 2019

Thanks for making it easy to communicate. All the information needed has been explained to me to submit

Date of experience: January 11, 2019
South Africa
1 review
0 helpful votes
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HOW IMPRESSIVE I FEEL.
January 14, 2019

Fantastic experience with the customer services and your platform Hope enjoy in the future from your organisation. Thank you

Date of experience: January 11, 2019
Bangladesh
1 review
0 helpful votes
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Payment
January 14, 2019

Nice experience, helpful and very very polite services, and help till then I don't understand. I am very happy to use their services and now I gave 5* rating them

Date of experience: January 10, 2019
Washington
1 review
0 helpful votes
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Not being able to use my card as a credit card to buy fuel very upsetting

I wasn't able to buy fuel with my credit card I had to use a debit I don't like using debit for security reasons and PAYONEER CARD even tell me why the phone was from like eight minutes and put me on a brief hold of me that put you out before sir and 15 minutes later sorry to put you on hold so long

Date of experience: January 10, 2019
Pakistan
1 review
0 helpful votes
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Say Bye to your Worries
January 14, 2019

Not to worry when you have such an amazing service to help you. I was facing an issue and now I am sure that the issue will get resolved soon.

Date of experience: January 10, 2019
Nevada
1 review
0 helpful votes
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Excellent. I took a minute to express myself. Cuz I was so satisfied with customer service but I am not feeling 100 words

Date of experience: January 10, 2019
Argentina
1 review
0 helpful votes
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I love the Payoneer Service, but I wish you guys would take shorter times to review customers' information and verified documentation.

Date of experience: January 10, 2019
Guatemala
1 review
0 helpful votes
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GOOD JOB
January 14, 2019

Good job answer all my questions agent was clear enough, thank you for everything agent was patient enough

Date of experience: January 10, 2019
Ohio
1 review
0 helpful votes
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HH
January 14, 2019

Very Good can't verify my date of birth also my e mail address, verifying all info Harold Haberman 3190 S old State Rd Delaware oh

Date of experience: January 10, 2019
Guyana
1 review
0 helpful votes
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Excellence
January 14, 2019

My call was answered promptly and my issue was dealt with effectively.
The operator was very courteous and efficient

Date of experience: January 10, 2019
Florida
1 review
0 helpful votes
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Quick Assistance
January 14, 2019

I am pleased that my issue was addressed right away. Oscar helped me and was courteous and professional.

Date of experience: January 10, 2019
India
1 review
0 helpful votes
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First I tried to contact to through live chat and my queue number was 4. So I called directly within few seconds my call got connected and customer executive able to solve all my queries. I will rate 10/10.

Date of experience: January 10, 2019
California
1 review
0 helpful votes
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Excellent Service
January 12, 2019

I experienced a lockout from my Payoneer account due to my own error in remembering my security questions and Payoneer immediately put me in touch with a service representative who patiently walked me through the restoration so that I could access my funds.

Date of experience: January 10, 2019
Tennessee
1 review
0 helpful votes
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Customer service
January 12, 2019

Needed account balance. Service specialist was very helpful. She ask me question concerning my account and was able to give me my balance, very professional.

Date of experience: January 10, 2019
Washington
1 review
0 helpful votes
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Customer Service
January 12, 2019

The Payoneer team is doing a great job. They are flexible and will get your problems solved. Overall the experience is outstanding. Thank you!

Date of experience: January 10, 2019