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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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Excellent service so far. Person very polite over the phone. Just started. I have not earned payment yet.
The attendant was very patient and even with my poor English she helped me to check on payments sent but not received.
Instant money deposits and withdrawals. Very efficient and effective especially when moving funds globally. I'd take it as my best offshore account at the moment.
Great online banking, fast money transfers, only the fees could be lower. Top Customer Service and support.
Thank you for your time!
I Had a Great Time With Support Team! & Stuff Was Very Friendly! They're Clearly Taking With Customers!
Thanks for making it easy to communicate. All the information needed has been explained to me to submit
Fantastic experience with the customer services and your platform Hope enjoy in the future from your organisation. Thank you
Nice experience, helpful and very very polite services, and help till then I don't understand. I am very happy to use their services and now I gave 5* rating them
Not being able to use my card as a credit card to buy fuel very upsetting
I wasn't able to buy fuel with my credit card I had to use a debit I don't like using debit for security reasons and PAYONEER CARD even tell me why the phone was from like eight minutes and put me on a brief hold of me that put you out before sir and 15 minutes later sorry to put you on hold so long
Not to worry when you have such an amazing service to help you. I was facing an issue and now I am sure that the issue will get resolved soon.
Excellent. I took a minute to express myself. Cuz I was so satisfied with customer service but I am not feeling 100 words
I love the Payoneer Service, but I wish you guys would take shorter times to review customers' information and verified documentation.
My call was answered promptly and my issue was dealt with effectively.
The operator was very courteous and efficient
I am pleased that my issue was addressed right away. Oscar helped me and was courteous and professional.
First I tried to contact to through live chat and my queue number was 4. So I called directly within few seconds my call got connected and customer executive able to solve all my queries. I will rate 10/10.
I experienced a lockout from my Payoneer account due to my own error in remembering my security questions and Payoneer immediately put me in touch with a service representative who patiently walked me through the restoration so that I could access my funds.
Needed account balance. Service specialist was very helpful. She ask me question concerning my account and was able to give me my balance, very professional.
The Payoneer team is doing a great job. They are flexible and will get your problems solved. Overall the experience is outstanding. Thank you!
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

