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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The contract states that we will receive money 5 to 7 working dats after the guests checks in, it has been 21normal days and still no sign of our money for two properties. The USA owners get their money the next day after the booking is confirmed and 2 weeks before the guests arrives. I just dont understand how you declare the Bshamian income on your tax return?.
Geneva executed her job so professionally, really impressed with Payoneer customer care. Hope the others are just as good and knowledgeable and that this is maintained.
Great service and very nice person on the phone. Thanks a lot! I asked how to transfer money from one prepaid card to a second one.
The communication was great and I understand and got what I asked for
It's really great calling the customer care
I love it yay!
I recently had my card compromised and purchases made. Within minutes Payoneer had sent me a warning about a suspect transaction. I contacted support who were extremely helpful. They blocked the card and processed a new one to be sent out within the space of a short phone call.
I have been a customer of Payoneer for many years and have always been incredibly satisfied with the overall customer service and how seriously they take fraud. Fast transaction processing is another reason I would recommend Payoneer to anyone. A++
Great help quick and to the point and polite man I spoke with on the phone. I definitely would recommend using them for payment services. I was concerned about not getting things taken care of promptly and they put me at ease and took care of the problem.
Charge monthly fees that i felt were unethical. This force a person to card as soon as possible or run the risk of not having any funds.
The customer care rep was very polite and professional but the hold time was very long.
I liked that she could accommodate my zip code request though and that it wasn't a hassle. I just wish the hold time was shorter.
I have been using Payoneer to receive my payments and make utility transactions all over the world over the past 5 years and very satisfied with the service. The Payoneer Card is accepted by all merchants. On the few accessions that I needed support, the issue resolution was satisfactory customer support was excellent.
Payoneer team explained ho it works and why my business does not qualify for this service.
But I believe that Payoneer should contract with Tripadvisor, one of the latest global holiday rental companies to facilitate payments to their customers since Airbnb is already a partner. Payoneer is the loser in the end as I have been able, to find a way our for, my issue.
I got the best customer service of my life. They solved my problems and also called several times to inform me about the update of my problem.
Payoneer in general is a well-organized company, has an awesome customer support team, and has some great solutions to customer issues. Using their services for the last 3+ years, never had a single issue. I would definitely recommend them, 10/10
Call was answered quickly, rep was friendly and helpful, and my issue was fixed immediately. Service was excellent.
Customer Service was awesome and helpful tips were given. I was very impressed with the service that I received.
Very good service with great customer service.
Easy to use.
100% dependable.
So far I havent had any problems with money transfers and the support has been very helpfull every time.
This is really Professional and great service always help to their users in every problem and guide them in very great way
My customer service experience with call was very good. But instead of that, it's very hard to reach you via e-mail, live chat or Facebook.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members