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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Philippines
1 review
0 helpful votes
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Excellent customer service
January 20, 2019

I was quickly connected to an agent on the line and she was very patient and polite all throughout the call with me (since I had a lot of questions).

Date of experience: January 16, 2019
Indonesia
1 review
0 helpful votes
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This whole issue is very unfortunate
January 20, 2019

I think such veryfication should be done in the beginning when setting up the account and not after a few sucessfull transactions and in the middle of an improtant one, so customers get into trouble with their payments.

Date of experience: January 16, 2019
Nicaragua
1 review
0 helpful votes
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Great Customer service
January 20, 2019

Reprepresentative was very polite and helpful. Great customer service. Really good experience with your customer support. Thanks

Date of experience: January 16, 2019
El Salvador
1 review
0 helpful votes
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Remarkable
January 20, 2019

Awesome service. Very professional and respectful customer service. I Fully recommend Payoneer. Thank you for being so clear with the information requested.

Date of experience: January 16, 2019
West Virginia
1 review
0 helpful votes
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Easy to Reach
January 20, 2019

It is great to have such good ability to contact Payoneer by phone.
And, to receive such person care when you do!

Date of experience: January 16, 2019
France
1 review
0 helpful votes
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APPEL
January 20, 2019

Difficile pour moi d"accéder par téléphone je ne parle pas anglais. A votre boite vocal téléphonique.

Date of experience: January 16, 2019
Jamaica
1 review
0 helpful votes
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The best service ever
January 19, 2019

I am proud to work with payoneer card services and payments thanks
I would recommend as much people as possible to join in and get the life debt free

Date of experience: January 16, 2019
Suriname
2 reviews
0 helpful votes
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Flexible and good service
January 18, 2019

International service of payoneer is very good. My credit card was mailed very fast. And the multiple currencies future is very good

Date of experience: January 16, 2019
Thailand
1 review
0 helpful votes
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I love it.
January 18, 2019

I like it, but perhaps it hagged and locked by the bad anyone, then my account locked a few times. Please find the best measure to waste time in my acting due to I still no be able to log in or getting my some money, yet.

Date of experience: January 16, 2019
Israel
1 review
0 helpful votes
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Always Professional
January 18, 2019

When it comes to my finances, it is imperative to receive professional services. Payoneer never disappoints and consistently provides professional and innovative services. I feel a sense of security in my financial transactions with them.

Date of experience: January 15, 2019
New Zealand
1 review
0 helpful votes
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The phone was answered very promptly. Once the guest services provider understood my problem, she explained very kindly and professionally what the next steps for me were. Great job.

Date of experience: January 15, 2019
Pakistan
1 review
0 helpful votes
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Money Withdrawal
January 18, 2019

The women assist me very well and make me sure that nothing going wrong with the payment. Thank you!

Date of experience: January 15, 2019
North Macedonia
1 review
0 helpful votes
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I got a recommendation by my colleagues about Payoneer. I will most definitely use it as my main payment service and I like it. Just work on the speed and you will be pretty much excellent. Good job, highly recommended service.

Date of experience: January 15, 2019
Israel
1 review
0 helpful votes
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Very efficient help
January 18, 2019

They were friendly and polite and efficient. I did not have to wait a long time. The customer service professional played by the rules and make sure that my account was properly verified too.

Date of experience: January 15, 2019
Canada
1 review
0 helpful votes
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Great Early Service
January 18, 2019

The agent I spoke to was attentive, understood my issue and was able to find the answer to my problem as soon as he was given the information needed.

Very helpful and prompt and actually overdelivered on possible wait times.

Pleasure and an honor to be served by him.

Date of experience: January 15, 2019
Nigeria
1 review
0 helpful votes
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Great service!
January 18, 2019

The customer care agents are professional and friendly. I highly recommend using this service whenever there a challenge.

Date of experience: January 15, 2019
Texas
2 reviews
0 helpful votes
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Hacking monitoring
January 18, 2019

Customer service was helpful and polite. I would like more monitoring of hacking of all your customer's accounts. I have other debit cards and they are monitoring all the time. I would rather get a phone call to check my transactions immediately. Yes it's a pain but necessary in this day and age. Thank you

Date of experience: January 15, 2019
India
1 review
0 helpful votes
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5
January 18, 2019

Paynoor is best global service thanx for paynoor global thanx for helpful in transfer service. Thanking for us

Date of experience: January 15, 2019
GB
1 review
0 helpful votes
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Light work
January 18, 2019

So patient and easy to talk to. I really appreciate you're service and help. I would definitely recommend these services to my colleagues.

Date of experience: January 15, 2019
Bangladesh
1 review
0 helpful votes
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Great services
January 18, 2019

I am really like your good services. Please gives us your better services in future. Please consider my problems.

Date of experience: January 15, 2019