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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Quick and accurate help - much improved from previous experiences.
Last time the telephone numbers were not even answered,!
I only waited approximately 5 seconds for a consultant to answer my call followed by excellent service.
I had a problem with my registration, I used the autofill of my browser, but I did not realize that my phone had an incorrect number, I also entered a wrong letter from my new email address. It was a long wait until the solution was reached. Support in all languages was excellent. Just the delay for the attendance and the lack of feedback is what made me a little dissatisfied because I did not know what was happening with my account. Finally, it was very well attended and my account was resolved.
The agent was very helpful and explained in detail what the issue was and how to resolve it. The agent was very professional
My experience so far is so good. I opened my account recently and I think Payoneer is doing excellent job.
I deal with payoneer services since four years honestly it's better than the others i really enjoy it!
Although i have not started receiving fund into my payoneer account,
But i strongly believe that they make banking and online business easy to do world wide.
Good and reliable people. They are providing great services. I really got paid many times smoothly. I have been using their great banking services for over 6 years and have no issues.
First Time I Call Payoneer support and they are very helpful & solve all of my queries very fast Thanks
The assistant was very helpful with my problems! She lightened everything up. She also gave me the information I asked for.
I wanted that payoneer could work like other services, for exaple it is not support payment from Russia etc.
I am new to Payoneer, but so far, the ease of receiving payments and the wonderful Custer service have made the experience so far as a customer really fantastic!
Service was prompt, polite and keen to assist. He was aware of the urgency of my issue and gave it the attention it deserved. Most appreciated.
I need you guys to realease my funds im counting on my money to pay my sons school.he starts feb 4 2019
My account/card was closed due to a dispute which was finally resolved in mid-December, 2018. Unfortunately, Payoneer could not transfer the funds to another account I have open and available for transactions because they couldn't simply open the closed account, make the transfer then close the account in final. Instead, Payoneer has to issue another card, mail it to me and waste a lot of time and energy for such a mediocre transaction. In my opinion, this is wasteful time and energy. There is "room for improvement" in this regard. This in only one of the reasons why I switched from Payoneer to PayPal.
Exceptional customer service/support response. Still waiting to receive my card. After which i will be better able to rate the card service itself.
Customer service is polite and attentive. They are fast in replying to my questions. They are also courteous and helpful.
I had an issue with paying vendors in another country and in a different currency. This was quickly addressed and resolved in one phone call.
Good service quickly money transfer in week i love it Am always with u payoneer' keep it up well great job one day u growth up in all world
She was so good and so kind to me. Jesus Lord, I cannot really say how thankful I am. I was trying to get a hold of her boss so I could tell her how great she was, but she said it was okay. If you read this: Thank you so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members