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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My issue was resolved, but it took me 2 calls to finally succeed, I wish it was that easy online (with live chat or submitting a ticket). Thank you
Great service and awesome customer service team, really great payment transactions and very secure way to send money, pay clients and receive payments.
Great service, a bit of a wait sometimes but worth waiting. Considering my clients are worldwide and that payment methods differ from area to area it used to be tricky to charge them. Here comes Payoneer, it provides me with a secure and professional way of charging services in a reliable manner.
Excellent service support clientèle, very good and very well service support client, je suis satisfaire de ce banque mondial la meilleure banque virtuelle
I had issues logging into my Payoneer account, which were resolved easily and with the minimum of fuss
I satisfied by your services and get complete help about my problem. My problem was about my master card and they help me fully about that problem but still waiting to solve that problem. Hope it will solve soon.
I appreciate the level of service received and I believe that it will always make things easier and much better.
Payoneer is a very good service for online payments receiving and sanding payments many people use this very very good service for online payments
I am work home based and I really recommend Payoneer to my friends. It is convenient and awesome tool to pay and receive money. Great Job!
To consult payer is good but, not taking payment receiver in loop is not good, also check the payment agreement signed or taken from customer at the time of payment.
Basically do the fair deal
I have the best possible experience with Pioneer, including their customer service, which promptly resolved my complicated problems with my negligence to extend the credit card in time. Reliable, practical, efficient, the best bank experience I have had.
Payoneer customer service is excellent. The reps are professional, they are very good at their job. I had an issue with the completion of my payoneer card sign up. When I called them they answer less than a minute and was able to help me resolve the issue I had with the completion of signing up. Again am well pleased keep up the good service.
Incredibly helpful and informative. I will definately recommend anyone having a problem with their account to contact customer support for their assistance
Payoneer is really a good method for sending and receiving money. Thanks for giving us such a great platform. But I have a request that please send us urgent money in 2 hours without any fee charges. I shall be very thankful to you.
It was good to have payoneer's customer care service. They were polite and gentle. I would rate this service 4 out of 5.
I wanted to link my Payoneer account to Airbnb but was on the able to do so because my account was set up with the United States address. I requested a change of address; but was told that I had to close the account and open a new one; that was extremely frustrating since I knew all the answers that were necessary to identify myself. I am truly surprised that Payoneer cannot override an address in its own system. The young lady who assisted me was patient and extremely polite; however, I got the impression that she was new because she had to get off the phone for every question. I believe that, when the situation calls for it, the call should be transferred to more experience representative. Since the lady was so nice, I certainly think she was doing the best that she could.
Great experience and great customer service. I loved the way the agent took care of me in my concern.
Password and account restriction problem. Could not access old e-mails that service was originally was set up so now lost access to account. Your representative was polite but it is painfull to loose funds.
As a small busines owner I really need a proper money flow. Customer care / service was very polite and helpful with an issue that would make me decide either to stay or not with payoneer. Thanks to your customer care team I decided to stay!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members