On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I made a call to renew my Account and they went the extra mile to fix my problem and got back to me, I think that follow up is a good thing. This sparks joy in me :))
Call taken quickly and a very friendly person addressed my questions. Next, within 1 hour (!) I received an e-mail with an invitation to go into detail. Excellent.
Payoneer is best billing option I have to bill my clients for one thing I like Payoneer the most is their exchange rate does not have a big difference from market and that's is why I mostly use it, there are also some complications in the system as of the moment and because of which clients sometimes got lost, One thing I would suggest is if Payoneer can introduce system like in PayPal they have disputes OR like if the client can deposit the money in Escrow and later if the customer is not processing the money upon receiving the job Payoneer should notify them that money will be transferred to payee if they don't respond in certain days
It was nice. Nice to talk with the agent. She talked to me nice. My issue is not solved yet but her end was good
I need payoneer to help me to log in. I can't access my account pls help me. I don't know how to resolve this problem please help me.
I got stuck trying signing up on the Payoneer website, and when I called on the phone, they were very helpful.
Your response and representative was excellent.her patient and understanding ofHer work was great. Keep up the good service
I have called to approve my account. She holds my call and talked with me and take all the information.
I hope I will get my account to be approved.
Awesome. The Lady was very well informed about what was going on. E explained to the tee what was going on. I love customer service that is so polite.
Sehr gut bestes Konto umzahlungen Empfangen zu können bester Service
Ich bin sehr zufrieden Frieden mit dem guten Service von payonnier
After call my prob is still not solved yet, i still need to call again and hope this time is solve and good
Spoke to an agent and he was very efficient and polite. I think you could make your website more customer focused and less vague with it headings and drop down sub headings
I asked for card replacement and they were eagerly assisting me from step 1 up until I received my new card. They were active enough to answer all my queries. Kudos!
Long story short - I called Payoneer Customer Service on 1/30/2019 due to a problem with one transaction and Payoneer's CS agent Camila was the one who helped me not to freak out and reassured me that everything would be ok. Camila? You rock!
I Am very stisfy from Payoneer cradit card and with Payoneer services.The best cradit card that I ever have
Very much helped and took care of situation.
Thank you very much would recommend to others also. Will likely call if ever need any assistance again.
The Service is very good, I am very satisfy with the service the customer support department has given.
The customer service provider was very pleasant, knowledgeable and professional. Within a short time she assisted me and all was well.
I have not yet used Payoneer properly, but it seems it has several restrictions that are not like other bank accounts, such as not able to pay businesses outside USA.
Yet my issue is still in process
The agents (three of them, Mark and Shawn) were
Very well manered and with attention on the issue.
Thank you
Rafa Oliana
Villa mi cuna Curacao
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members