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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Wisconsin
2 reviews
1 helpful vote
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Very helpful
February 11, 2019

I found them very helpful. Curtious and a short wait time. Over all a good experience. Would reccomend to other friends and family, antime

Date of experience: February 7, 2019
Morocco
1 review
1 helpful vote
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Grat
February 11, 2019

Was great i get a fast response and fully satisfied with the service thank you for the support jocel

Date of experience: February 7, 2019
Canada
2 reviews
1 helpful vote
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Engineer
February 11, 2019

This was my first call and the service rep was patient in listening and very willing to understand and help!

Date of experience: February 7, 2019
Israel
1 review
1 helpful vote
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Great cs
February 11, 2019

One of the greatest CS, very professional, very helpful
Your agents helped me a lot and dix my problems

Date of experience: February 7, 2019
Algeria
1 review
1 helpful vote
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Professional and caring
February 11, 2019

I think its good and caring costomers services also serious the one k spook with searched something for me which i should do instead

Date of experience: February 7, 2019
Morocco
1 review
1 helpful vote
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5 stars
February 11, 2019

It was realy good, very professional the service was high level i didn't find any problems contacting the custumer service

Date of experience: February 7, 2019
Philippines
1 review
0 helpful votes
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Excellent Service
February 9, 2019

I had a pending payment request lately. It takes time for them to review the files or documents sent. But it resolved quickly when you keep in touch. They are reliable.

Date of experience: February 7, 2019
Bahrain
1 review
1 helpful vote
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Friends; proffesional service
February 9, 2019

Dear User,

I am astonished and honoured to be dealing with this service.
Thank you Payoneer for solving all my payment gateway issues especially with being outside the United States.
Highly recommended and I put my name to its service A+++.

Regards,
Dr F Osman

Date of experience: February 6, 2019
Kuwait
1 review
1 helpful vote
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Payoneer is THE BEST!
February 9, 2019

The best out of the best. Honestly. Extremely responsive customer support and spot-on with their solutions whenever you are stuck

Date of experience: February 6, 2019
Morocco
1 review
0 helpful votes
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Good bank
It makes our business going better
And makes also our money saved
Thank you for all you offering

Date of experience: February 6, 2019
Indiana
1 review
1 helpful vote
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Good service
February 9, 2019

Rep was helpful and had some humor, She answered questions well
Was professional also thanks for good service

Date of experience: February 6, 2019
Kenya
1 review
0 helpful votes
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I was glad to have my query responded to quickly, Fast, Polite and professionally. The customer service personnel patiently listened to my query and I felt satisfied.

Date of experience: February 6, 2019
South Africa
1 review
0 helpful votes
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I am very happy with Payoneer. They are available on phone, the customer Dashboard is very userfriendly

Date of experience: February 6, 2019
Pakistan
1 review
0 helpful votes
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Best Customer Service Ever
February 8, 2019

I had a conversation with the Agent name Paulo, he assists very patiently and guided me step by step for card activation.

Must say Payoneer should have customer service representative like him.

Date of experience: February 6, 2019
Colombia
1 review
0 helpful votes
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It's very expensive
February 8, 2019

Fees to pay-in aren't so bad. Fees to withdraw your own money are highway robbery! I'm using this because it's what may employer prefers. Seems its good for payers but not so great for payees. I have my own business and use other services for this reason. Avoid Payoneer if you can.

Date of experience: February 6, 2019
MD
1 review
0 helpful votes
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Great Job Customers Service
February 8, 2019

I was treated right and everything was fine, except they can not check the Document at the same time you provided it, unless it was a great service!
Thank You!

Date of experience: February 6, 2019
Iowa
1 review
0 helpful votes
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Awesome help
February 8, 2019

Very helpful with any questions I ask. I would tell everyone how nice the caller I talked to was. I would use them again if I needed to.

Date of experience: February 6, 2019
Nigeria
1 review
0 helpful votes
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Great
February 8, 2019

Very polite and efficient lady.My issue was resolved faster than any other customer care I have related with

Date of experience: February 6, 2019
California
1 review
0 helpful votes
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Why can't I stop an auto debit?
February 8, 2019

I was just advised that auto debits or certain merchants cannot be blocked. Seemed unusual. I guess cancelling the auto debit with the merchant is the way to go but if you're worried about unfair business practices by the entity that has the auto debit withdrawal, revoking your permission there won't help.

Date of experience: February 5, 2019
California
1 review
0 helpful votes
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It works great!
February 8, 2019

At our company, we use several methods to send payments to our subcontractors across the world. This is one of the best.

Date of experience: February 5, 2019