Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good customer service received. Didn't have to wait too long to speak with an agent. She was polite and helpful.
Thank you very much for your wonderful customer care. I had wonderful time speaking with wonderful lady from your customer care. She is very professional lady. Also she has a very beautiful voice.
Didn't wait long to speak with an agent. Agent was very polite and patient. I received all the relevant information I needed to solve my query.
I live in Jamaica and do a lot through Paypal. Payoneer has made it very easy for me to withdraw and access my funds from PayPal.
I called Payoneer headquarters in New York, and after pressing some numbers on the phone I managed to talk directlt with a lady who was very helpful and taught me patiently how to proceed
Hope next time don't have same problem that i had before and wish u progress and success and thank u for your patiance
I am really happy with the phone call support. Instant solve the issues. Highly recommended. Superb service.
Is a very expensive service compared to others out there but the customer service is much improved since 2017
I am a beginer to use Payoneer and Amazon. It is pretty helpful that I make more clear by an assistant.
I really like the experience that i get from payoneer service it is a better service from paypal to my own experience
I ordered the Payoneer Card and amaze to see that i received it more the time moreover the customer support is amazing polite and professional.
Thank you.
I had to call 3 times and spent about an hour in total trying to find the solution to a simple matter
Extremely satisfying service, highly recommended and they solved my problem within five minutes.
Thank you
Fantastic Customer Service! Very helpful with having my issue resolved. I will not hesitate to recommend. Keep up the fantastic work; I would have a 10 star if that was possible.
Thanks again, greatly appreciate.
I will go with Payoneer all the way. First I didn't know who to contact. But now I have see is easy. I will teach my downline.
Payonner under review 2day no email approved email please help me customer service is a good ok my payonner customer id *******
I had a very good experience with my customer care rep. She quickly understood my issue and was able to resolved it in a timely manner. Great customer care experience. Kudos
I received an excellent service. Minimum waiting time. Thanks I just loved the service and attended by a very welcoming and friendly lady. Th
Always there for you, always answer the question and politely. I will recommend to my friends. The best
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

