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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Jamaica
1 review
1 helpful vote
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Polite agent
February 24, 2019

Good customer service received. Didn't have to wait too long to speak with an agent. She was polite and helpful.

Date of experience: February 22, 2019
Ukraine
2 reviews
1 helpful vote
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Thank you very much for your wonderful customer care. I had wonderful time speaking with wonderful lady from your customer care. She is very professional lady. Also she has a very beautiful voice.

Date of experience: February 22, 2019
Jamaica
1 review
1 helpful vote
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Excellent
February 24, 2019

Didn't wait long to speak with an agent. Agent was very polite and patient. I received all the relevant information I needed to solve my query.

Date of experience: February 22, 2019
Jamaica
1 review
1 helpful vote
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Extremely Convenient
February 24, 2019

I live in Jamaica and do a lot through Paypal. Payoneer has made it very easy for me to withdraw and access my funds from PayPal.

Date of experience: February 22, 2019
Turkiye
1 review
1 helpful vote
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Changing my credit cards pin code
February 24, 2019

I called Payoneer headquarters in New York, and after pressing some numbers on the phone I managed to talk directlt with a lady who was very helpful and taught me patiently how to proceed

Date of experience: February 22, 2019
Lebanon
1 review
0 helpful votes
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Hope next time don't have same problem that i had before and wish u progress and success and thank u for your patiance

Date of experience: February 22, 2019
Bangladesh
1 review
1 helpful vote
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Very professional
February 24, 2019

I am really happy with the phone call support. Instant solve the issues. Highly recommended. Superb service.

Date of experience: February 22, 2019
GB
2 reviews
1 helpful vote
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Is a very expensive service compared to others out there but the customer service is much improved since 2017

Date of experience: February 21, 2019
Jamaica
1 review
1 helpful vote
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Exilent
February 24, 2019

Payoneer customer service is the best I come across so far 100% if all costomer service was like payoneer. Things would be smooth sailing..

Date of experience: February 21, 2019
KR
1 review
1 helpful vote
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Regarding payment process
February 24, 2019

I am a beginer to use Payoneer and Amazon. It is pretty helpful that I make more clear by an assistant.

Date of experience: February 21, 2019
Jamaica
1 review
1 helpful vote
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I really like the experience that i get from payoneer service it is a better service from paypal to my own experience

Date of experience: February 21, 2019
New York
1 review
1 helpful vote
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Supereb.
February 24, 2019

I ordered the Payoneer Card and amaze to see that i received it more the time moreover the customer support is amazing polite and professional.

Thank you.

Date of experience: February 21, 2019
El Salvador
1 review
1 helpful vote
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Customer Service needs to improve
February 24, 2019

I had to call 3 times and spent about an hour in total trying to find the solution to a simple matter

Date of experience: February 21, 2019
Pakistan
1 review
0 helpful votes
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Customer care
February 24, 2019

Extremely satisfying service, highly recommended and they solved my problem within five minutes.
Thank you

Date of experience: February 21, 2019
Jamaica
1 review
1 helpful vote
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Customer Service
February 24, 2019

Fantastic Customer Service! Very helpful with having my issue resolved. I will not hesitate to recommend. Keep up the fantastic work; I would have a 10 star if that was possible.

Thanks again, greatly appreciate.

Date of experience: February 21, 2019
South Africa
1 review
0 helpful votes
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5= excellent
February 24, 2019

I will go with Payoneer all the way. First I didn't know who to contact. But now I have see is easy. I will teach my downline.

Date of experience: February 21, 2019
Bangladesh
1 review
0 helpful votes
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MASTER card
February 24, 2019

Payonner under review 2day no email approved email please help me customer service is a good ok my payonner customer id *******

Date of experience: February 21, 2019
Jamaica
1 review
1 helpful vote
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Great customer care assistance
February 24, 2019

I had a very good experience with my customer care rep. She quickly understood my issue and was able to resolved it in a timely manner. Great customer care experience. Kudos

Date of experience: February 21, 2019
Zimbabwe
1 review
0 helpful votes
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Amazing service!
February 24, 2019

I received an excellent service. Minimum waiting time. Thanks I just loved the service and attended by a very welcoming and friendly lady. Th

Date of experience: February 21, 2019
Germany
1 review
0 helpful votes
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Good comunication
February 23, 2019

Always there for you, always answer the question and politely. I will recommend to my friends. The best

Date of experience: February 20, 2019