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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The service representatives were very professional and helpful. The gentleman's name is Thomas. I did not get the lady's name but she was equally exceptional.
Hay, Have a Good day, This is my first time but all is very good. I am happy for your quickly service. Thanks
Amazing service! Protection is their motto in action! Amazing and I can't wait to work with them consistently so we can all make money and eat together!
I had my issue rectified quickly and completely without any issues. Great experience and i would have no issues recommending to others for their e-commerce needs
Professional service and very courteous. Service was thorough and everything checked to make sure transactions went through ok. I wish everyone's customer service was this good.
May you kindly short text message the transaction and date via the individual mobile number for fast action. Email takes too long to open...
While upholding security as an essential, Payoneer ensures their customers are not overwhelmed by tiresome bureaucracy. The administration here is fluid.
Very good customer service very helpful forgot her name real nice explainable very good listener understanding i wasnt on hold no longer than 60 secs
The staff at Payoneer are extremely professional and very knowledgeable about their work. It is a pleasure dealing with them
Its a good service. I like it Very much, i recommended for all using the service. Thanks for the responsiblity
I use prepaid payoneer mastercard to receive my payments from Airbnb. I think it is a very good way to get paid and you can let the funds build up or use them as needed, no hastle, just make sure you have money there before you use it!
Very satisfied with the customer agent and he is polite and very coopirative very professional and friendly which makes me easy to communicate with him and very happy to talk with customer agent
Rather content with Payoneer's services, the administration setup is nice, gives a number of options, plus the customer service on the phone is rather efficient. My experience with Payoneer so far (Dec. 2015 - Feb 2019, at the time of writing this), has only been positive!
It's indeed a good platform to operate. I would not hesitate to preach the gospel of this great innovation
I have not had many issues with Payoneer- today had an issue at the retailer I was at - called Payoneer customer service, my questions and concerns were quickly addressed - best part i was only on hold fir about 1 minute, when i did get ti speaj with a rep, i was not bounced around - the persob on the phone with me dealt with it all in a very fast, friendly and efficient manner - great! Hope you keep it up!
Payoneer is very amazing Serivice provide and quickly withdraw to local bank i am very thankfull payoneer Service...
Thank you it was very helpful, and fast
I recommend this support to others
You may wait a little bit untill they respond but you'll like the service
Very nice app to transition dollar I love this app but I don't this app service it's so late and poor
Payoneer disabled my USD balance with $5311 inside for the past 3 weeks, I'm yet to receive any update from them. I have been calling with $20 everyday and yet they would said, we are going to contact you. I'm frustrated, because my clients wrote negative reviews about me on all social medias and also my freelancing accounts with is my major source of income has been blocked due to clients anger which led to contacting fiverr and upwork that I haven't finish der project. I'm in pains, I can't login to my social media accounts. Clients tagging me as scammer. This is really frustrating
They offer a great customer service, but the shipping of their cards is too bad. I ordered a card almost 40 days ago and I did not get any card at all, I had to request a card through expedited shipping, luckily, a customer service agent offered 50% discount.
Hello, Mateo
I am sorry for any inconvenience caused by your card not being delivered promptly. Unfortunately, we do not have any control over other country's local mailing service. Normally cards are delivered within 2 to 4 weeks, however when those are shipped through regular mail there is no tracking number for the shipment. I understand that it can be frustrating, but Payoneer is not liable for card shipping as from the moment when we pass the cards to postal service, the shipping process is out of our control.
I am glad to hear that you are happy with the provided solution. Please do not hesitate to contact us anytime for any assistance you might require in future. We will be glad to help.
Best Wishes,
The Payoneer Team
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Hi there,
I am sorry to hear about your account balance being disabled. It sounds like there is a review that is taking place on your account. It is not our intention to cause you any inconvenience or disrupt your business, but it is something that we must do in order to remain in compliance with our regulators. As soon as the review is done you can be sure that a member of our team will be in touch. If you have any additional questions or requests please do not hesitate to reach out.
Best,
The Payoneer team.