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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It helped me a lot in making transactions and brought me out of trouble.the customer care representative was amazing. She helped me and guided me very well. Really awesome experience it was.
Customer Service its good, Service the company provides, Terrible, you charge $3 fee every month and im not even able to withdraw my money, awful!
Best of best of best of the best of the best very $#*!ing gooooooood y'all should get extras for that.
I found very helpfull customer service.and i would appriciat them.its very goog expirience. Thank you so much.
Every time I call to the customer service personnel they respond fast and are very open to help any way possible. Keep the hard work Payoneer team and thank you for all your work.
I am very happy to get service from Payoneer. I think payoneer is a honest payment getway that everyone should take service from payoneer.
Very prompt and courteous help. Eager to ensure I had all the information I needed in case I changed accounts.
Sebastian is very helpful and informative. I just hope that the representatives would be as helpful as he is.
With payoneer itself is not really a good one since there's a lot verification needed. But with the help of your Customer service reps it was an amazing experience to talk with them.
Am so grateful for the payoneer mode of payment, easy and reliable for so many countries that cannot be paid globally, its a very nice opportunity to receive payments now, am from Nigeria i tried it and its working perfectly, thank you payoneer
I have a problem that difficult for me. My card it was expired then I renew new card, after I got new I activated. After it activated but I can not make a payment. It show message error like this "We're sorry but you cannot make a payment at this time." I am make sure that the email address that I was input including transfer from usd to usd account. Finally I still can't transfer. Hopefully, technical will solve this problem soon.
Hi there Pherin,
Thank you for providing us with your feedback. I am sorry to hear that the "pay" feature on your account was not working. It sounds like you may have just had a card balance issue. When activating a new card, it generally takes 2 hours for any funds from your previous card to be applied to the knew one. Because of this, you are not able to send a payment our right away. Because of this, it can cause a technical issue for the new card which may disable the pay feature. I am happy to see that you were able to speak with our customer care team and this issue does seem to be resolved for you. If there is something else we can do for you, please do not hesitate to reach out again.
Best,
The Payoneer Team
I've been using Payoneer for a while now, and i can say, it is excellent, complete in all ways.
I wish fund transfers to local banks were faster, but in the end it works as it should
Title says it all. Professional friendly and to the point. I called at midnight and didn't have to wait. My issue was resolved without problems and arguing.
Great Service with a smile, very professional and patient, staff did all that was possible to guide me while being very precise, thank you
Unable to solve my problem. System doesn't update new phone numbers. Therefore unable to activate with new cell number.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, David
We are sorry to hear that you have issues withdrawing the funds
Please kindly provide us your customer ID or email in private messages so that we can check what is causing this inconvemience
We are looking forward to hear from you,
Best Wishes,
The Payoneer Team