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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was a payoneer user for 4 years. 4 YEARS! Until one day they asked for their so called "Verification" document for my address. My existing address in payoneer site wasn't a match with my current address cause I moved to a new house. Anyways, after keeping me at waiting list for more than 2-3 weeks, I get an email from them that my account has been banned.
WITHOUT ANY EXPLANATION OR REASON!
I didn't get any explanation in email or in chat when I contacted them regarding this issue. They were like "We cannot provide you any reason for the ban but it says here that your account is banned". I mean what do you think your customers are? Fools!
It's absolutely unacceptable that you ban someone's account without any explanation even after they asked for it. And on top of that, I'm banned for life form payoneer. Did you find me gambling or receiving drug selling money in my account? I was so foolish to think you guys are a good company.
I demand a reason for the ban.
I was a payoneer user for 4 years. 4 YEARS! Until one day they asked for their so called "Verification" document for my address. Which didn't match my existing address in payoneer site cause I moved to a new house. Anyways, after keeping me at waiting list for more than 2-3 weeks, I get an email from them, my account has been banned.
WITHOUT ANY EXPLANATION OR REASON!!!!
I didn't get any explanation in email or in chat when I contacted them regarding this issue. They were like "We cannot provide you any reason for the ban but it says here that your account is banned". I mean what do you think your customers are? Fools!!
It's absolutely unacceptable that you ban someone's account without any explanation even after they asked for it. And on top of that, I'm banned for life form payoneer. Did you find me gambling or receiving drug selling money in my account? I was so foolish to think you guys are a good company.
I demand a reason for the ban.
Very pleasant. The rep was quick and efficient in resolving my issue. This is what I expect when I call and have a question.
Its easy to use the customer service is fast and responsive, would be great if they could also offer USD cards for airbnb hosts.
I Like This service and i m sure i will be stay more time certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
Actually i haven't got the demand i want but the help they are giving me is satisfying. I wanted a mastercard prepaid system. They are helping me to give it. If they approved it soon i will be very grateful..
I have always found staff to be courteous and very helpful.
Very easy to use and excellent service at all times.
Prompt responses to queries
I needed a fast answer and the person on the phone got it fast. On the top of it, he was very polite.
I'm not satisfied with payoneer. Even you are not given a reason for blocking of my account. I want to re open it.
Hi there Ramesh,
Thank you for taking the time to provide this feedback. In cases where an account is closed like this, it is usually due to a break in the terms and conditions of use. In situations like this, we are not able to disclose the exact violation that took place for security purposes. You are welcome to review our terms and conditions of use if you wish. You may find out a little more about what the cause for the account closure was. Unfortunately there is no way for an account to be recovered in cases like this. We are sorry that we can not help you further with this.
Best,
The Payoneer Team.
Hard to understand the person i was talking to still do not know the answer to my question, i would like your customer service to be in the us so callers can understand the answers to there questions
Very satisfied and happy with the service and the help i got. They have done a great job helping me with all my issues
I love Payoneer's professionalism and friendly support staff. My credit card got defrauded, and they immediately picked it up and stopped it before any real damage could be done. Their rates are reasonable and their app and website works without a hitch. I really can't think of a single thing they can do better, and they have my loyalty for the rest of my life. Great job guys!
I had a good experience I recently set up my account... and needed some help and the service received was great
Promt fast and effecive to tune of being highly helpful and well better than usual... lady was knowledgable quick and very human understanding and easy to speak o
Last time i submited my apllication for payoneer card but i dint get any response but last time i again request for my card and that time got fast response that was good
The Payoneer Pre Paid Card is a nightmare when it comes to service...
If you pay for something and you don't get what you paid for you have to wait a minimum of 30 days...
This I was informed of NOT ONCE but twice...
This was a product I paid for received it the next day and was NOTHING like I had paid for...
But I have to wait a Minimum of 30 Days to make a complaint...
Once by an operator called Devlin and then by his Supervisor Called Alex 2236... Their Manager is Shy but uses the name Adam
So Now I never Ever Use my Payoneer Card Online
Hi Andy,
Thanks for providing your feedback. I am sorry to hear that this wait to begin a dispute has frustrated you. I would like to provide you with some more insight into this process and why we have to wait to open the case.
A dispute is not a one sided process. Whenever a dispute is open, the merchant has the chance to fight this claim and retain the payment. Because of this, we allow 30 days to give you time to approach the merchant to see if they can resolve this for you. This demonstrates that they have been given an appropriate window to do so which makes is helpful in building the dispute case. By waiting, we are simply trying to help in getting a more favorable decision should a dispute be opened.
Please know that this procedure is done with your best interest in mind. I do see that our support team has sent you an email as sent to you today asking for some information about the case. Please feel free to reply to this at your earliest convenience so we can try and expedite this for you.
Best,
The Payoneer Team
Pls give the money to the receiver
It should take no more than 2 days
I need to transfer more as soon as possible
Payoneer has good service! I do not like some minimum requirements that are requested in order to receive a card.
The person I talked to on the telephone was patient and very dedicated to try to solve my problem and give me more info on my account.
Thank you.
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Hi Abir,
I am sorry to hear about your account being closed. Usually when this happens, it is due to a break in the Payoneer terms and conditions. Unfortunately, in cases like this, we can not disclose the closure reason for security purposes.
Please know that it is never our intent to close an account and we are sad to see that this had to be done. In general, as soon as one of the rules of the terms and conditions becomes broken there is no other action that the review department can take but to close the account.
I am sorry that we can not assist you further in this matter. If there are any other questions you had please do not hesitate to reach out.
Best,
The Payoneer Team