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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Costa Rica
1 review
1 helpful vote
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Very good
March 15, 2019

I was a little mixed up where to send my documents.
Overall, I hope my account will be reopening soon.

Date of experience: March 11, 2019
BA
1 review
0 helpful votes
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Recommendation
March 14, 2019

The service was great! The staff is very easy and it is easy to communicate with them. I would like to recommend this service to everyone. All praise and thanks again...

Date of experience: March 11, 2019
Ghana
1 review
2 helpful votes
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EXCELLENT
March 14, 2019

Just a perfect way to recieve payment throughout the world. Payoneer is the best. Receive funds within few hours after payment is processed.

Date of experience: March 11, 2019
Morocco
1 review
0 helpful votes
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The best customer service ever
March 14, 2019

I really like payoneer and it is customer service, happy that im working with this company, it makes your life easy

Date of experience: March 11, 2019
Maryland
1 review
0 helpful votes
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Very helpful
March 14, 2019

Gami was very helpful hopefully i will be recieving my payoneer card soon look forward to your service

Date of experience: March 11, 2019
Nigeria
1 review
0 helpful votes
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Excellent
March 14, 2019

Funds are easily accessed, the site is easy to use and understand. I really love the customer service they are very polite and swift in their duties I would recommend this to others

Date of experience: March 11, 2019
Nicaragua
1 review
1 helpful vote
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Satisfied
March 14, 2019

Yes it was brilliant how they explained my situation and the solution to it they clearly provide the information as well as the reason why I was having issues.

Date of experience: March 11, 2019
North Macedonia
1 review
1 helpful vote
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Information about transaction.
March 14, 2019

Information about transactioI needed some information about one transaction, and dispatcher explain to me everything that I was interested.
She was very polite and helpful. N.

Date of experience: March 11, 2019
Kenya
1 review
0 helpful votes
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PA
March 14, 2019

Awesome customer care services with prompt calling time and polite customer care personnel who make sure you get every detail of your inquiry

Date of experience: March 10, 2019
DO
1 review
1 helpful vote
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Good Service.
March 12, 2019

I Got what I wanted, and when you as a customer get what you want. You are a happy customer. It is very Simple. Elsie delivered what I wanted even doe I was not making any sense.

Date of experience: March 8, 2019
Argentina
1 review
1 helpful vote
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I've been working with Payoneer for 3 years and have converted lots of friends and colleagues into users. We're all very pleased with it.

Date of experience: March 8, 2019
Romania
1 review
0 helpful votes
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Professional
March 12, 2019

The representative was very polite and answered all my questions. Because it was an old problem, I had my doubts that it will take long, but it was not the case.

Date of experience: March 8, 2019
Pakistan
1 review
0 helpful votes
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5
March 12, 2019

I really very impressed from your service. Your service is very appropriated and much helpful to any kind of person. Thanks for all your cooperation. Ok. Bye

Date of experience: March 8, 2019
Nigeria
1 review
0 helpful votes
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Excellent customer care service
March 12, 2019

Polite and listening customer care, that's what every entrepreneur needs to thrive! It was a wonderful experience resolving issues I had with my account promptly.

Date of experience: March 8, 2019
GB
1 review
1 helpful vote
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Fantastic customer service
March 12, 2019

The lady was very polite, and had plenty of patience with me, as I was panicking. I cannot thank her enough. Excellent customer service.

Date of experience: March 8, 2019
Pakistan
1 review
0 helpful votes
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Super Professional
March 11, 2019

Quality and professional service super and cooperative customer support, very convenient and trusted

Date of experience: March 7, 2019
Florida
1 review
0 helpful votes
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I CURRENTLY CAN'T ACCESS through my account I lost my number but still had the email ADDRESS available and functional... lost password NEVER ARRIVES to re enter and log in again. THANKS ADVICES URGENTLY I can provide passport information for ID verification if this matters

Date of experience: March 7, 2019
Texas
1 review
1 helpful vote
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Meh
March 11, 2019

The experience was OK. I guess my situation was unique that it had to be resolved outside of Payoneer.

Date of experience: March 7, 2019
Wisconsin
1 review
1 helpful vote
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Excellent
March 11, 2019

Excellent service, professional, knowledgeable, courteous. Thank you. What else can I say. Goodnight Gracie

Date of experience: March 7, 2019
Philippines
1 review
1 helpful vote
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Good customer service agent.
March 11, 2019

The one who assist me was very helpful, he's not letting me go without fixing my issue. Kudos to him.

Date of experience: March 7, 2019