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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Custom service hotline figure out what I was trying to say almost immediately. It was great. I am new to Payoneer so I had no idea about the ins and outs of making an international payment.
Very well pleased with the young lady who represented your company. She was very, very polite, someone I would hire to represent my company. Made sure that I understood the answer to my question for calling in. She left a lasting impression.
Payoneer make my life very easy receiving money from my client, and the app is as easy as 1, 2, 3 to use.
The service I received from my phone call with Jenny as the Customer Care representative was very good. But I have been trying to contact your service online and the system is not working. When I go to the Contact page and try to send a message, I choose the language and then the Topic, but when I press Submit it says select another subject under the Topic and it never goes even after I press submit again. I have sent numerous messages to Customer Service and not received replies, so in general the phone call was productive but otherwise the service has been terrible.
The customer service representative was very friendly.
She sent off an email right as we were chatting on the phone. She thought she sent the solution to the problem, however, the steps in the email to solve my problem have been exactly what I've been doing for the last month. The account is set up where the bank information on the employer's (palfixx) side can't be changed.
I still haven't solved my problem with 2.5 months backpay from PalFixx.
Hi Mark,
We are happy to hear that your customer service agent was friendly and helpful. We want to make sure that we can get this issue resolved for you fully so a member of our team has sent you a private message on this case. Feel free to reply to us whenever you have a chance so we can help you with the missing funds from Palfish.
Best,
The Payoneer Team
Fast IVR system. Great agents. Very responsive. I never had a problem with this platform. Payoneer is one of the best platform I had. I will always recommend this to anyone.
Thanks for concerning my event urgently.
I will be happy to call always that I know that I will have chance to be helped
I like that I get to receive my funds immediately my company pays. You guys are amazing! I would definitely interest someone else in choosing Payoneer
This was a great experience of over the phone customer service i've ever had and i'd recommend it to anyone.
Payoneer customer services is perfect. They assist you decades minutes without boring. Last time I cant solve my problem becase my insufficient english :(
I was asked to provide bank info for my VRBO account
I have provided the info on march & 2019
I have no news and still can not post my ad on VRBO!
After a call with the service center, there is still not news and my ad is not posted!
Hello, Michelle
I am sorry to hear that. Please kindly send us a private message with your Customer ID and we will check what can be done on our end. We will do our best to help. Please also check this with VRBO, as it might be that some actions need to be taken from their end too as we are not the ones who is in charge for the ads on VRBO.
We are looking forward to hear from you,
The Payoneer Team.
Nice to work with so far and the options available are very useful. The only thing that could be improved upon is the sales team response time.
Never had a problem!
Very reliable customer service they can solve everything.
Very helpfull, polite and easy to understand
And thanks for talking and giving us ur services.
And please make the simple steps to get a reactive card and complains thanks once again
You have very slow payment processing. Please improve this part. It takes 7-8 working days to get payment in bank. With such a long time span, how can we start working with our clients?
Hi Pradeep,
Thank you for sharing this feedback. I'm sorry that our current processing times are not yet meeting your expectations. I would like to provide a little more insight into the process we use and why it takes so long.
First, this depends on the method of payment selected by the client. Based on their choice this can range from 2-7 days before the funds are available. During that time we are reviewing the payment, which depending on the client and their history of payments, can be subject to an additional verification. Once approved, when the funds are sent to your bank account, there is a 3-5 business day wait as the payment is delivered to an intermediary bank, which connects it to your local bank to finalize the deposit.
Please know that these reviews and processing times are in place to protect both you and your client. These processes help to reduce disputed charges, as well as potential fraud, and ultimately create a safer environment for your business activities
As we continue to grow, you can be sure that we will look into more convenient, and faster methods you can utilize for payments. For now I can only ask that you forgive us for the lengthy processes we use, and continue to share your feedback about out services so we can continue to improve for you.
Best,
The Payoneer Team
A few days ago, I tried to attach my local bank account for two times to my Payoneer account. Rather than the confirmation email, I got an email from Payoneer "We regret to inform you that you can no longer receive payments to your Payoneer account, due to a
Violation of Payoneer's Terms & Conditions.".
Reply from Payoneer:
1: Your request to add a new withdrawal method is under review
2: Thank you for providing this document. We sent it to the relevant department in order for us to try manually to add these bank details.
3: Alert: You Can No Longer Get Paid via Payoneer
Is it a violation of adding the local bank accounts to Payoneer accounts?
I've contacted Customer support like 2,3 times, but didn't get any response. And my requests shown as resolved automatically. Now, the Payoneer account team is refused to solve my problem. My account isn't blocked yet. They are not opening my account nor they are closing!
Hi there Toheed,
Thank you for taking the time to provide this feedback. When using our service there are times when a users account activity becomes review. This is to make sure that the account holder is using our service within the terms and conditions we provide. In any situation where there is some activity that is against the terms of use are found, the account immediately becomes closed.
In situations like this, we are not able to disclose the exact violation that took place for security purposes. You're welcome to review our terms and conditions of use if you wish to see if you can identify which rule may have been broken. Once a break in the terms and conditions take place, there is no way for an account to be recovered.
The Payoneer Team.
Payoneer customer care doesn't SUPPORT their customers anymore. They should introduce a warning system for their Customers. "Payoneer to Payoneer funds transfer" is against their Terms and conditions. But they are allowing customers to do so. They should remove this option from accounts. Payoneer support is so careless!
I am a Professional Logo Designer. I have 2years experience in this section. Now i face a problem, why my payment pending? I want solve in this probelm. Thanks
Professionals and always available in anything needed so far. Without waiting times and delays, they have given an immediate solution to whatever it took.
Payoneer is the best customer care service that I have ever received, they are very professional and reliable. This is the best way for freelancers to pay and receive funds all over the world to clients
Very good service i am 100% satisfied, fully recommend it my friends and family and other personality
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francis,
Thank you for sharing this information. A member of our customer care team has just reached out to you today with some more details about this case. Please feel free to reply to this email at your earliest convenience so we can get this email submission issue solved for you.
Best,
The Payoneer Team