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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Actually, my review is more like 4.5 stars. Having a card I can get payments to and make payments from is very convenient. I have more control over my money and their security is on it, as I got an alert about an unauthorized transaction. It's good to know security wasnt asleep. My only grouse is the inability to transfer to my specific bank. That's a bridge that's still a problem, but hope springs eternal, I guess.
WARNING for everyone, especially those who have yet not started using their services, checking reviews and from ASIA - if you are working for an international client (Mine is from USA) and they decide to release your payment through Payoneer the chances are high it would not reach your bank account and no one from Payoneer will even give a reply. I have $280.50 stuck with them since April 16th, 2019. 14 days have passed, no sign of the money and the last reply I received from them was 3 days back. They have been not replying to emails since then. So please make a wise decision, or risk your money and your mental peace.
After reading a lot of reviews, i left hopes about the timeline it might take to credit my money to bank and i was wrong. It came in within 19hrs 21mins. What more i can ask for. The charges were pretty good and affordable even though they tweak its line items to show them as competitive. But for me, it worked well and great.
The online banking is less than to be desired as its difficult to navigate which makes otk hard to fond thjngs
Hi Peter,
Thanks for sharing your feedback. I am sorry to hear that you have had a difficult experience navigating our page. We try out best to simplify our services for easy use. I would love to know a little more about this, and particularly which features you find difficult to navigate, as well as any improvement suggestions you may have.
If you have time, please feel free to send us a message with some of these details so we can submit some more specific feedback and work on improving our navigation options.
Best,
The Payoneer Team.
So far im very happy with the service, i did call sometime back when i had a problem immediate the issue was resolved.
Hi Oscar,
Thank you so much for your kind feedback about Payoneer. We always work to provide you with an excellent service, so we're glad to hear that you have had a great experience even when you had an issue. Thank you again and we're honored to have you as one of our customers.
Best,
The Payoneer Team
Having registered with Payoneer an year ago, I received 3 payments against my payment requests to various clients in different countries without any problem but the last payment of US$699 declined giving no reason whatsoever. The payment having been receiver by Payoneer on 27th, we delivered digital products to the customer but today Payoneer declined my payment which is a net loss of big money. In case, they had to decline the payment, they should have made a restriction on my panel before I could send a payment request to my client. Payoneer should take full responsibility and make my payment instantly.
My payment of US$699 paid by the client on 27th March was declined by Payoneer without any justified reasons on 28th. During this period I delivered the digital products to the customer who will not repay this amount now.
I made repeated requests to Payoneer live chat but they were deaf and dumb.
Now I see that Payoneer has removed the option of "request payment" from my panel which clearly indicates that Payoneer had failed to remove it before I made the payment request and still Payoneer decided to decline the payment. Don't you think it is ridiculous and unethical for a financial consolidator?
Who will pay the amount of US$699 which I have lost?
Why has Payoneer suddenly decided to withdraw this facility of "Request Payment" from us when we are working under the company law board in India with registration certificate, PAN Number and GST Number?
Moreover, we have used Payoneer facility to receive 3 payments in the past few months, still Payoneer suddenly declined a received payment and withdraw the facility?
The payment was under processing not review as it was declined almost after 24 after you received the payment. "Processing" is a synonym for furthering for payment not for "review". You have no justification for declining the payment. Actually you forgot to review my status in advance to lock the "request payments" tab in my panel. Anyways, this shall be posted on social media and reported to Reserve Bank of India and if necessary dragged to the relevant court of law in India.
Payoneer is a very risky payment gateway. They can deny your payments without giving reasonable reasons like it happened with me yesterday. Be careful of Payoneer
Dear Customer
Thank you for raising your concerns.
It is our attention to provide our customers with our services within the best conditions and we regret that the payment request service was removed from your account.
We understand your disappointment and apologize for any inconvenience that this may have caused you
Please know that before the service is disabled, the payment approval team reviews your line of business and when it does not comply with our terms and conditions, some permissions are removed. Our company is responsible for providing services to its clients as long as the lines of business conforms to the rules and laws to ensure we comply with the relevant necessary government requirements. Our payment approval department has decided to unfortunately remove the service according to the information you provided when you received your last payment.
You can view our terms and conditions through the following links:
The regular terms and conditions: https :// payouts. Payoneer. Com/Partners/Default/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=VwG9Hl1DIJcFlotKKN9iyw%3d%3d
The EU terms and conditionshttps :// payouts. Payoneer. Com/partners/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=%2b1UeKX1DFBvKsZonY4BZiQ%3d%3d
If you have any question you can directly reply to this message or contact our support at any time
Our support is available via chat or email (https://payoneer.custhelp.com/app/Contact_us) by phone at 1-646-658-3695 or via our social media channels by sending a private message on Facebook or Twitter.
Again, we apologize for this inconvenience
Best,
The Payoneer Team
I signed up payoneer and attached it to my fiverr account. I decided to use the Make-A-Payment Feature on Payoneer to pay for services and product purchased.
Payoneer disabled my USD balance since 2 weeks ago and I'm completely frustrated.
Each time I contacted them, they give me the useless excuse - "under review". I don't know maybe they have lazy asses in their office who does not review an account and restores it immediately.
Why put people in a bad state. I didn't violate your terms of service. I used your MAP feature and you held my funds for more than 2 weeks, telling me under review everyday.
The crazy part is I can't withdraw my funds and I cannot load the Payoneer account with new funds cos it will all still remain under their useless review.;
Please find a solution to this. Payoneer is extremely annoying and I cannot deal with this issue no more. I am frustrated. Payoneer, give me MY MONEY and restore my account IMMEDIATELY or I need to get a LAWYER!
Hi Bolutwatife,
Thank you for sharing your feedback. I see that right now our team is currently in the process of verifying some information with you that will resolve this issue. They have shared some instructions with you, that once fulfilled should resolve and grant you access back to your account.
I am very sorry about the length this process is taking. Please know that we have these advance verification processes in place for the safety and security of our users. While this is causing you some inconvenience now, I am sure you can appreciate the lengths we go to when it comes to verification and security.
I hope to be as helpful as I can with this. If there is anything I can do to help you along in this process please do not hesitate to reach out.
Best,
The Payoneer Team
I first registered in October 2018. Now it is March 2019 and still no progress.
The biggest issue I had was that the support/help service does not reply at all (wonder if it even exists), even after more than 5 messages with pictures to try make them understand of the problem I have.
I tried everything but nothing worked.
It has come to this that I must give the lowest score on business review.
Best to stay to other services that actually reply to their customers and know how to help. Really disappointed!
Dear Aljaz
We are truly sorry to hear about your frustration and thank you for contacting us about the approval of your account.
We understand your disappointment however, using your details, we could see that your account is already approved. In fact, it was approved as soon as you have provided the correct bank details. We could see that at the time, our support has been communicating with you until you could provide the necessary document. Right after that, you also received an automated email stating that your account was approved.
Please note that the card is not the first option provided to access the payments you send to your account, the primary option is the direct bank transfer. The option to order a card becomes available on your online account once you start receiving payments from companies through the Global Payment Service or companies we work with in partnership.
Please know that if you have any question, you can always contact our support by phone (1-646-658-3695) email or via our social media platforms by sending a private message on Facebook or Twitter.
Best,
The Payoneer Team
They did not make my payment, claimed a technical problem and when I call to resolve no one knows to let me know what happened. That is, my money is gone
I'm sorry to have to share this information but they are not reliable and the problem solving service is very bad. If someone had informed me a date that would have solved the problem I would be calmer. However, no one knows how to give correct information whether my case will be resolved or not.
Although they offer a very good rate they do not deliver with the promised one. I'm calling a lawyer to solve the problem.
Dear Antonia
First, we would like to apologize for the inconvenience caused to you and we would like to let you know that we are sorry that you feel that way. I can assure you that our number one priority is to make sure every customer receives the best possible service and using the details you left in your feedback, we saw that unfortunately, there is a technical issue. But do not worry, this has not been left aside and we can see that our payment approval department and our technical team are involved in that case to make sure a solution is found as soon as possible. Moreover, we can ensure you that as soon as it resolved, your funds will reach your bank account.
We understand that as a customer you expect to receive your funds in a timely manner, therefore, we'll do everything we can to resolve that issue.
We very much appreciate your business and your cooperation
Sincerely,
The Payoneer Team
I hope that problem will be solved in short time. I was calling few days ago, but nothing has happen.
Today i had a good cooperation, even if it was taking time. Fortunately i was using credit of Skype otherwise this call was costing a fortune
Dear Giancarlo
Thank you for providing us with your valuable feedback. It is a bit difficult to understand what the exact issue is however, we would like to have the opportunity to assist, if that sounds like a possibility for you, please provide us with your customer ID or with your email address as a reply to this message.
Moreover, we understand that reaching the support can sometimes be a bit difficult so we would like you to know that for a quicker assistance, you can always reach us via chat or via our social media channels by sending a private message on Facebook or Twitter.
Best,
The Payoneer Team
It was a good whenever i call. All the receptionists are polite and good to helping customer. I believe u have given enough good comments. Good job and keep up thr good work thank you
Very good customer sercice. Both languages, english and spanish speaking assistant. No need to wait on the phone for next available asistant.
I am a very happy and satisfied customers of Payoneer in couple of hours I get payment in my bank account with just one click. Thank you Payoneer.
Very Good Agent was Polite and Helpful, I was calling about money transfer from one account to another. Johan answer them accordingly.
I am still patiently waiting for my $197 to appear in my bank account which is still hasn't. Understand why this is taking longer than usual because at first I gave the wrong account and routing number but I have since then corrected it so I still should get my $197
Hi Brianna,
Thanks for providing your feedback. I just want you to know that we are very sorry for the length of time it has taken to reprocess your transfer. Please know that your case is being treated as a high priority, and we hope to have it resolved for you soon. I have sent you a direct message with some more details about the case and the process that goes into this, so feel free to reply to that message if you have any additional questions.
Best,
The Payoneer Team
I am from the Caribbean and my credit had finished during the call and the rep called me back. The rep before that told me what I needed to do to have my account information update. It was a great experience.
Really nice and very polite and professional help me out big-time, I believe his name was Mark and this an absolute around nice guy I knows his job
Thank you for amazing help. It was very helpful to call you today:)
I call from Prague it was fast and i had very kind man who really help me. I wish you a nice day bye bye
Payoneer has been the best payment service for me. I have been using it for 2 years now and I am glad I did
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Hi Krishanu,
Thanks for sharing this experience with us. I am sorry to hear you have waited this long to receive your funds. I can see that you were in contact with our support team today, and it looks like the payment has been reprocessed for you, and the issue resolved. Now that the payment is reprocessed you should have access to your funds soon. If there is anything else we can do for you, please do not hesitate to reach out and let us know.
Best,
The Payoneer Team