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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Am Eddy Lama, visual artist and entrepreneur living in Congo - Africa and moving a lot, i usually work online, via my website, Upwork and Fiverr. I use Payoneer for months now and it's really good. After some verification my account was fully operational to receive money in $, Euro and £, I have received more than 1000 $ and transactions are always smooth and clear, I really appreciate the service.The call center is great, very precise and professional.The service in general is pretty fast with clear responses.no hidden fees plus you can send invoices to many countries expect your domestic country.
I had to get a card for my earnings in Ditto Music
But apparently I also have to pay money to activate it, which they did not state in the beginning
I'd much rather not get a card and only get my payment
I don't mind paying a little for transaction but not THAT much
I find a little difficult in using the Payoneer card in most of the companies world wide. According to my knowledge Paypal is widely used. But in my country Paypal is not allowed.
Hi Manardeen,
I hope this message finds you well. I am sorry to hear that you are having some difficulty in using your Payoneer card. A member of our team has sent you a message to learn a little more about this feedback to see if there is something we can do to troubleshoot this for you. Please feel free to reply at your earliest convenience.
Best,
The Payoneer Team
Best way to handle direct deposit and having your businesses all across the world. This review it`s from my own experience.
It was a wonderful experience indeed. I got extra fast services in 10 minutes while i was struggling with my card from 2 years and i was suffering with new transaction from my Fiverr earning more then one months. After getting my phone call they just solve the problem with in 10-15 mnts.
I really appreciate your help.
Hi Newaj,
I'm glad to hear that you've had a great experience with our customer support. The customer support department is comprised of hardworking people who are completely dedicated to our users, like you! We wish to provide a support experience that is both efficient and quick, and to hear that this is the experience you got is tremendous to hear. Thank you for your review!
Best,
The Payoneer Team
Payoneer has helped me recover my account their support is top notch and they are very responsive. Thanks payoneer
Hi Omogbehin,
I am so glad to hear that our customer support was able to help you regain access to your account. We are committed to providing the best customer experience that we can. Thank you for your support!
Best,
The Payoneer Team
I am now easily receive payments worldwide and managing my business easily. Very good supporting staff
If you want to transfer money, your first choice should be payoneer because of the best service, best conversion rates and above best customer care. I simply loved it.
The bank account is very restricted in accepting the methods of payments. It doesn't give the liberty nor flexibility to wire the money
Guy is very polite he resolve my problem he give me much time and clear my issue same time he is doing wonderful job. He is sincere with his company and customers.
Thanks
Excellent service and Good Understand for Multiple Languages,
Very Fast and quick response over the Phone
Payoneer is simply excellent. The service is great, my money is paid on time and always available. Their customer service is simply amazing and they resolve issues literally within seconds.
I highly recommend Payoneer!
Hey Ugonna,
Thanks so much for such high praise! This means a lot that you enjoy our services so much. We're glad to provide you with an awesome experience all around!
Best,
The Payoneer Team
Honestly better banking service ever! It was pleasure to meet customer support. Highly recommended to Payoneer global payment.
The service is great and convenient for international payments. Especially low in cost compared to competitor companies.
I will start to get may right contruct to start invest in my country bad land in allover the world
Payoneer cards are the best way I had found to get paid and they work without fail when making payments too. Customer service is good too.
It has been two months almost since I tried to open my account. It is still in the verification state even after sending everything. I really won't work with another company that pays via Payoneer after this experience. Your processes are too long winded and ineffective.
Hello there,
I am sorry it has taken so long to get your account approved. To hear that it has taken several months for this process which should not take more than 3 days sounds very unusual to me. There could be an ongoing review of your account by our team, but if you have not heard updates yet there could be something wrong. We assure you that this is not normal. We would like to help and see what the issue is, for sure. Please contact us on any of our support channels, including social media, and we can take a look and get to the bottom of it. We're sorry again.
Best,
The Payoneer Team
He Cleared everything with me and resolved my matters really well but was most of all was very empathetic.
I do enjoy how well my payoneer cards work, never had a major issue (major issue I've had was fault of an ATM malfunction).
Needs a litte improvement on managing currencies between your cards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yonatan,
I am sorry to hear about this confusion with your cards fees. With the Payoneer Prepaid card, there is typically a fee involved for its use. The fees are outlined by the company which is paying you, and can be found under "help" > "pricing and fees". I have sent you a message to learn a little bit more about this feedback and see if there is something we can do to help improve this experience so please feel free to answer at your earliest convenience.
Best,
The Payoneer Team