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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had problems with my payment on the way. Thomas helped me a lot with his assistance and we solved the problem.
Good customer service. Information is always accurate and processed my payments fast. Lots of options
Excellent customer service and prompt solutions. Information is usually 99% accurate which is good for any business.
I had issues with my pending card. They got it resolved in a quick and timely manner so I can process my payments!
Payoneer is a great service overall, friendly customer support, positive and timely response. Gives best conversion rates.
They have very assisting costumer service
They called me back when my call ended because i have no more balance to call. Very nice and polite costumer service
The operators are helpful, professional, polite, and bright in general. However, whenever the documentation required for the approval of your card gets to the red tape department, you should expect them to be slow, have zero attention to detail, and drag your elderly and disabled landlord halfway across the city just because your lease agreement (without a fixed date) was issued two years ago. I wonder if they teach all thattheir managerial staff formal logic these days. The answer is probably "no."
I signed up briefly because I wanted to receive funds from Fiverr.
I couldn't complete the sign-up process because I couldn't get past the security questions... The first was easy, the second only gave me options about the male parent (well, there were two other options, what city was my grandfather, on the mothers side born, and what country did I first visit; to which I had no clue of either).
As a single person who doesn't have a male parent in my life, I couldn't sign up with Payoneer successfully and had to ring up and have a representative delete my account.
The representative asked a security question about a father and I had to tell her I didn't answer any of those. She then insistently apologised which made the impression I was lesser, there's nothing to apologise for. I have a great life.
Whoever wrote up those questions lives under a rock and it must greatly impact the amount of customers that can sign up with Payoneer..
Looks *******@Payoneer is cheating with fees. I had "Immediate Load" option turned on since 2014 (don't really know why). In 2017 this option disappeared from UI completely (no "Disable" button etc.). Transactions stated just "Fee". Support admitted there's an error in their system and said they refund for only the period starting from when I contacted them. And here's the most intriguing thing below. They turned off "Immediate Load" option for my account and now transactions will take 2 days to be cleared. But my friend who issued Payoneer card after 2017 and doesn't have "Immediate Load" option usually receives money on card in 1-2 hour. Ridiculous.
7 days after upload required documents, my account still waiting approvement, there is no any email from you for require more doucments, it is really disappointed for your company.
I tried to communicate thru chat, email and last is call. Still waiting for an update but just a survey I received
I've started using Payoneer on June 4th - that's when I sent my first payment to it - and since then, I've had so many questions to ask to where the Customer Service (both on chat and by phone call) were always there to help.
I would definitely recommend Payoneer.
So far I used my virtual card to buy from Steam, Amazon and a couple of other local vendors. They take a few hours to process the order but I think once they confirm the card is legitmate and has funds in it, the process will take much faster.
I'm a freelancer, I have a lot of client around the world, Payoneer is a good payment method and happy to transition in my business.
Nice gatway we need some more source of payments expecting from payoneer guys are doing great job thank you payoneer for providing such a nice gateway
Has been working well for me, I hope my ID which is now uploaded twice does solve this ongoing issue. Another thing to recognize I receive payment on a weekly bases and not recognising I'd be eligible for a MasterCard is absurd. That's my only issue.
Thanks payoneer, you are there when we the customer needs you. Efficient service, plus top of the line customer care reps. Wow a truly amazing experience for me.
The portal is such an awesome method of receiving and sending payments, however maybe would improve on the speed up process to fully have the verification done in a matter of hours, or atlist give a deadline, not complaining because its within your policy and cannot change that, i respect your policies.am grateful to join you and have a good experince, thankyou
This is one of the best payments solution service provider worldwide providing bank accounts in diverse currencies to customers irrespective of their locations.
I am really happy with your service, i always get the answers i am looking for. Thank you. It is a pleasure to be your client though.
They value and treat every customer with all respect and do not discriminate anyone. Thumbs up for yo people since this is the biggest problem with most global companies. They act like our contribution is not welcomed. Thank you guys and keep it up as we help you campaign.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Xheni,
Thanks for your kind comment. It is a pleasure to have you as one of our users. Thank you very much!
Best,
The Payoneer Team