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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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So, as advised by a business associate they asked us to get Payoneer to pay us a fee they owed. After uploading all the details it took them 3 weeks to process my account and approve our documents. After waiting 3 weeks we then submitted an invoice as stated, got an email a few days later asking us to confirm our business. Why? When selecting the account to be paid we sleeted individual so why are you asking me for business details, this such as my website (um, im an individual I dont have one) and asking for proof that the person on the other end agreed to pay (I submitted an invoice to them and they physically paid with their bank account, I think that means they agreed) anyways after answering all these crazy questions which by the way is absolutely none of their business they cancelled the transaction and said its not eligible? After sending a support ticket 2 mins later we receive a bot response with no help what so ever, basically the service is useless and I wouldn't recommend to anyone. If it wasn't for our business associate claiming to us this I would never have bothered and dont waste your time. Why use this and wait weeks for payment and not just use cryptocurrency, I could have got a crypto wallet had it approved and had my funds all in the same day yet still waiting on Payoneer..
I am happy with all of your efforts and customer services to provide me help on ever step of my success.
Was very good service from your team workers. Always they are solving my problems. We are so glad to work with you
For the most part it does what you expect. Along with having nice low fees. Although waiting times can feel a bit long sometimes especially waiting for approval on documents and information.
Picture of id for payment by the company lifepharm global network, it was sent since the 5th of June, 2019.
Completing a business account application is an absolute SHAMBLES and not fit for purpose!!!.
There is no way to by-pass such steps as providing information for i.e. company UBO's and executive manager's, even if your company doesn't have any. Unless you provide this unavailable/non-applicable information, whole process grounds to a halt without any email communication or feedback from the company whatsoever!!!!!
I attempted to complete the aforementioned sections of the form with N/A but no avail as you have to provide for example DOBs for the individual. How can I do that when no person exists? Input false information???
The application process plus your customer support and communications needs to be completely reviewed or potential customers are likely to abandon the process and go elsewhere!!!!
Good service. I would recommend it to anyone out there. They should just reduce the time it takes to resolves to at least 24 hours
It pays correctly and whenever I needed the support I was attended with much education and attention. I recommend!
Got really great help from one of their customer support and the services on offer makes it easier for freelancers to work comfortably without worrying about money issues.
A solution to tons of problems, Payoneer is a life saver, they have contributed to make my dream freelance career come true.
I was really a great experience. I got solution of my problem. Call got disconnected and they called me back (really liked it). Many many Thanks
Besides Payoneer being a very helpful hand in payment managment, their customer support is super awesome and responsive. Whenever any issue comes their support is always prompt in responding and solving the issue.
Faizan, thanks for your kind words! We're glad to see that you've had a great experience using Payoneer and interacting with our customer support staff. This is the type of experience that we strive to provide to you. Thank you!
Best,
The Payoneer Team
Very Good, and I am really Happy. This was first time. Normally I was hearing payoneer help center is good, But Today is approved.
Payoneer is my business partner and I dont want another one. Very satisfied and happy with everything what Payoneer offers. So professional and precise. Thank you Payoneer!
Support off the site is not great at all. Its all automated so your only option is to call. Less than impressed with website when you have an issue.
Hi Mario,
I'd like to thank you for leaving your review of the service. I am sorry that you've had an issue with contacting our customer support. Sometimes some of our newer users may experience that they receive auto-replies through e-mail, or are unable to join live chat. This is done as a way to solve your problem and answer your questions instantly, as most new users have similar questions. Once you get more acquainted with our system, you'll see that the option to live chat will be available, along with human responses to e-mail inquiries. We'd like to take the time to assist with whatever issue you are having and extend our line of support to you. We've sent you a private message to begin the conversation. If you'd like, please reply there and we can assist with the issue you are having. Thank you for your time.
Best,
The Payoneer Team
This is a very fast and reliable means to get your payment s or any money payments online.its simple, fast and good. So i recommend you to use it
The service was excellent. The operator was very clear and understandable. The waiting process was quick. I will rate them 5 star.
I was surprised at how quickly my issue was resolved and they went the extra mile in explaining in detail what I needed to do. Very friendly and professional.
Love the service payoner, respons Very fast, friendly to customers service, Thanks for having us, good services
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chantelle,
The experience you shared is usually not the norm with our company, so I am very sorry that this was the first impression that was made. I understand that you found the verification processes we use frustrating, but please know we do this with good reason in mind. The verification of information during the payment helps us to know why users are making payments with our service. This is very important for us to confirm, as we are a U.S. regulated company. Knowing more about the payer and receiver allows us to be certain that we remain in compliance with our regulators and the terms and conditions we have set. In addition to this, it helps us to reduce the likelihood of a charge back, or transaction not ending amicable, as the collection of this information and confirmation further confirms the agreement to pay, and what is being paid for. So overall, we really only intend for these procedures to protect both payers, and receivers.
I am sorry that this process overall costed you so much time. As a company that prides itself on being fast and convenient, this is an experience is not at all an acceptable representation of what we aim to deliver. I thank you for taking the time to share this information with us. It will be a big help in our continued development and work towards better response times and creating a more user friendly service in the future. I hope that if we have another chance to work with you, we can make up for this bad experience, and show the type of service that we are truly capable of delivering.
Best,
The Payoneer Team