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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Dealing with Payoneer for the past couple of years have always been a great experience for me. I've recommended their services to all my clients and will continue to do so in the future. PAYONEER puts power in the hands of people who would in no other way be able to access the type of financial services they provide. Thanks PAYONEER for making it all worthwhile!
I trust payoneer payoneer treat me well but still my issue is in pending to be resolved but today lyka assure me that my problem will be resolved till wednesday from now
We are having a very bad experience with Payoneer support team. On 26-May-2019, Amount initiates from our Payoneer account to our bank account payment of $1225 but we still haven't received the money in our bank account. Since the last 45 days, Payoneer is not able to figure out where the money goes. We have also asked Payoneer support to revert the transaction but no progress on it. This is totally unbearable. Here is my account detail: *
We have informed Payoneer team through live chat, email & creating a ticket. Earlier, we were getting a response that transaction will be processed within a few days and now we are getting the response that amount was already transferred to our bank account. We have already shared a couple of time bank statement and email from bank executive as the amount is not credited in a bank account.
We are looking for quick support to resolve this issue. You can't hold like this forever.
*Personal information redacted by admin
It's one month that i opened Payoneer account bank, but can't i still cannot get my cash, If i will not get my money i need to change Bank.
Had a difficult time to activate my card. After call to the customer service made everything so easy. Well done! Thank you very much for the great support.
Services was excellent and your representative was very nice. I appreciate your quick response.
Thank you
From since I came across Payoneer I was so happy to have found them and i was been a customer for quiet a number of years. The service is outstanding and even more are being done to help us to get money and send money and even spend it to.
DO NOT USE THIS SERVICE. THEY GIVE RUN AROUNDS, UNPROFESSIONAL. THEY requested my drivers license 4 times over a course of 10 days to continue holding my funds THERE AUTOMATED MESSAGES continues to say my license is not readable. Scan copy by printer, and phone copy where both denied. Customer service has no clue what is going on, and they dont put manager on phone. AVOID at all costs. Now i have to wait another 7 days for my money to be returned back to my credit card. They are probably buying bitcoin with my money and lost money on down market. Geez. Crap service. WILL NOT USE AGAIN
Hi Wyatt,
I am very sorry to hear of the complications that you've had so far in using our service. I am disturbed to hear that you feel that we were unprofessional and that we were not being proactive enough to solve your issue. It seems that you've had issues submitting documents. This can, understandably, be a frustrating process because we require specific documents that are indisputably clear. Our team needs this to assure that the documents you submit are valid, and readable and that you can be verified immediately. We do this because we are mandated - by a number of different banking regulation and international laws - to maintain easily accessible information about our users. We can only accept certain documents but the quality must be crystal clear.
I have sent you a private message to get some more information about your case and see what we can do to resolve it. We do not want you to have this opinion about our service because we know we can provide you with a five star service that helps advance you and your business. Feel free to reply to the private message, or follow up with us on social media, or our support channels for support. Thank you for the time and care that went into posting your review.
Best,
The Payoneer Team
The company is working for security, it is the best, the representatives are kind and work with respect, that is very important, I would recommend Payoneer to any one else
The ATM (TELENOR - Bank (SRB)) did not provide me with the money I requested, and yet my funds were reserved (800$). I wish to thank the Payoneer representatives for getting on top of this matter and refunding the amount to my main balance. During our conversation they were polite, nice and understanding. If in Serbia and you use Payoneer, think twice to use TELENOR to withdraw your funds.
Thank you!
Payoneer provides the best online payment solutions for those looking for virtual payment services with extremely low rates and high quality service.
The service is good but they didn't resolve my essue. I have call several time but I can't use my card to associate it to my Airbnb account, I can't get payments from abril and it is still unresolved
Support where it needed and they are the only way that I get paid via Upwork. When there were no Bank in Bangladesh could receive payment from Odesk and ELance, Payoneer offered the way to get the payment from the marketplace and since then I am using it and I am loving it. Now that most of the private bank has the facility to receive money from upwork but still I am using payoneer as they are quick and reliable.
There are good CSM and then here is Payoneer, a cut above. Their agents make you want to take them on every online support. A great and reliable company to put your trust and your money in. Never misses a payment, nor a transaction.
They replied me very late (after 48 hours) on support ticket. My upwork account transaction was not transferred successfully in my payoneer account. It was showing me in pending state so I had submitted the request to payoneer support but they didn't reply me. After waiting some time, I submitted another request but no reply. Even I had submitted my third request they still didn't reply. After 48 - 72 hours I guess, I got reply from payoneer support.
My card was stolen, so great resolved situation! Very good and efficient help center and kind man who helped me. You are the best!
With time things may charge to efficiency, By now it is dragging as there is lot miss understanding and lot of delaying
Efficient and always reply even though sometimes not on time but overall i am satisfied with their service and customer care.
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Dear Ronak
I would like to apologize for the negative experience that you had with our service and understand how important it is for our customers to receive their payments in a timely manner. It is our attention to provide our customer with fast and effective services, and we would like to apologize for any inconvenience that this might have caused you.
This type of procedure usually takes time, as it requires our Global Transfer Department to investigate and reach the different banks we work with to locate the transfer. We would like to take a look at this matter for you and for that, we request that you please provide us with your email address or with your customer ID as a reply to this message.
Best,
The Payoneer Team