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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have been calling customer care about my issue for about 4-5 days but still, it hasn't been resolved. This time again I have been assured that you'll receive an email regarding your problem in 24 hours.
Nice platform it is. But need to increase efficiency of problem solving, becuase it takes very long time to get to actual solution Thank you
The customer service is great. Lady was quick to help me get things fixed.
Payoneer is reliable and I have been using them for about 6 years now.
Very Professional, Great easy going service. Customer service very polite. I'm new to Payoneer and looking forwards to using their services.
Payoneer is a very good service for international customers like us. It saves time and is very economical saving travel costs.
Due to additional check, my account has been blocked without previous notification.
PAYONEER BLOCKED MY ACCOUNT WITHOUT PREVIOUS WARNING.
I saw no intention or willingness from Payoneer support team to help me.
They don't have any respect towards long term partners.
After several phone calls from my side I have been provided further instruction on how to act, and what documents to submit.
It has been 1 month after documents are submitted, and still, my check is in pending, so calculate 1 month for clarification and 1 month pending for approval. So more than 2 month without accounts. + time and phone bills for solving this.
I have used Payoneer more than 6 months now, so far so good, no issues that cannot be solved, love it!
Payoneer is good service but nowadays the behaviour with their clients is very harsh in they are closing accounts without any warning and notification so please don't do that notify us through mail or message if you do something wrong thank you
Payoneer is good, they are fast and reliable. I have been using them for over two years and they work 24hours to improve they security.
I am much satisfied with payoneer service it is a good banking. I am very satisfied with their service. Looking forward to more years of using payoneer.
This is not a good idea, to ask review from me
I will give my reviews after solving problem, and After my confidence is restored, you will be fine again
Thanks
Moshe Levy
Dear Moshe,
Thank you for leaving a feedback. We understand that there is an issue going on and understand that you are waiting for an update. We only aim to provide our customers with the best customer experience only because our number one priority is the satisfaction of our customers while using our service. Therefore, we would be glad to verify your details and check what can be done to resolve the problem. For that, we invite you to directly reply to this message with your email address or with your customer ID and we will personally assist and do our best to resolve the issue.
We thank you for contacting us and thank you for your cooperation,
Best,
The Payoneer Team
I have problem related to my account approve. They said in 3 to 5days account will be approved. I hope that my account will be approved as soon as possible.
We asked them to enable the option to "request payments" in our account because we pay to our suppliers in China (inidivduls that do marketing for our website) and we also need to get paid by our clients for marketing service that we provide on our website. I have personally sent the email with what they requested. More than a week there was no reply by their customer service and I needed to call in order to realize that they decided to reject our request without providing any reasonable reason.
Dear Roi
We are sorry to hear that your request for the payment service has been rejected without having received any reason.
Due to operational considerations that will ensure we can provide the highest standard of customer experience to our users of the billing service, some changes were made to the terms and conditions of the service. We would be more than happy to provide you with the information that you need in order to promote your business according to the possibilities and the options on your account. For that, you are more than welcome to provide us with your email address as a direct reply to this message.
Sincerely,
The Payoneer Team
I have used payoneer for a couple of years now and whenever I encounter a problem, they fix it for me. Thanks payoneer for being there for me.
I am much satisfied with payoneer service it is a good banking. U guys must try payoneer... I have my id issue when i call jenni received and she help me alot... It was a gr8 experienc for me guys best of luck payoneer team thankx for make us so help full and make the things clear and easy for us
I am waiting for my card. As soon as I start using the services I'll come back to give another review.
Thank you! I am So happy for your services!
I would like to see some improvements on the website as I don't find it fully transparent especially for the older generation.
The customer service is good when you eventually get through but calling is better. They might have a hitch on their live-chat.
I have been using Payoneer to receive payments for about one year and have no qualms about using this provider.
I would like to see some improvements on the website as I don't find it fully transparent especially for the older generation.
The customer service is good when you eventually get through but calling is better. They might have a hitch on their live-chat.
Payoneer has the best services ever. Their customer representative is polite and understanding. I particularly love their good exchange rate and transfer to another payoneer account is free. Awesome service
Thank you so much for your kind words Charles!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Darius
Thank you for raising your concerns. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Before an account is blocked, it undergoes a series of verification and it is usually caused due to a break in the terms and conditions of the services. The decision is based on the review and the reason is usually not disclosed. We are truly willing to help our customers succeed, however we have an obligation to operate in accordance with our AML and regulatory requirements.
Best,
The Payoneer team