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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I recently had some issues related to verification and account approval. I contacted to Payoneer support staff then they guide me resolved the issues as soon as possible
I love it so much. Their customer service was super friendly and responsive... It; s really xoss... No, Doubt...
Not sure why we have been forced by VRBO to take on this company's bagage. Previous method was working fine. Definitely will be reassessing our partnership with VRBO after this. Will be looking for new partnership. Payoneer? Please.
The fees are okay for what I need. Service is fine too. Only issue I have is, customer care wait time is too long.
I recently had a couple of issues with a Payoneer stolen card and some weird transactions that I did not make. Their customer service was super friendly and responsive. Their website is self-explanatory and easy to use, not only for these issues, but for every transaction I've made.
I have tried - via my HomeAway dashboard - to change my bank details (after I changed banks), but the changes did not go through, and money has been sent to a wrong bank!
It's good vote! Thanks to support team. My issue was solve! But waiting time is too long. I'ii wait around 10 mins on phone. But it's ok!
I am happy the way I was given attention to calling from Pakistan for the resolution of my issue. Thank you
Just constant issues from start to finish, all contact takes 5 days to get a response and even then its super unhelpful
Dear Daniel
Thank you for contacting us and for leaving your feedback. We aim to provide our clients with the best customer experience only, and therefore we would like to apologize for the inconvenience.
We understand your disappointment and know how important it is for our customer to receive assistance in a timely manner. Therefore, we would like to make this up to you and view the details on your account in order to provide you with the assistance needed. For that, we invite you to reply to that message with your customer ID or your email address.
We thank you for your understanding and cooperation
Sincerely,
The Payoneer Team
Hi,
Payoneer contacted me quickly after multiple emails and review. I was assisted by a customer representative via payoneer and sitejabber. Thank you for all your help!
Thanks
I WAS CONTACTED VIA CUSTOMER SERVICE AND VIA THIS WEBSITE AFTER I POSTED THE REVIEW WHICH WAS ABOUT MAYBE A WEEK OR WEEK AND HALF AGO. I PROVIDED THEM WITH INFORMATION THAT THEY REQUESTED AND SINCE THEN I HAVE NOT RECEIVE A RESPONE ON THE PROGRESS OF CLOSING MY ACCOUNT! THIS IS VERY FRUSTRATING. I HAVE CHECKED AND THE ACCOUNT IS STILL OPEN, I SENT THEM ABOUT COMPLAINT VIA THEIR CUSTOMER SERVICE WHICH THEIR RESPONSE IS THEY WILL GET BACK TO ME IN 5 BUSINESS DAYS, THEY DON'T EVEN READ THE INFORMATION THAT IS SENT AS I HAD MENTIONED IN THE MESSAGE THAT I HAD PROVIDED INFORMATION TO THEM ETC,
THEIR CUSTOMER SERVICE IS NOT GOOD AT ALL, IT IS GOING FOR 3 WEEKS NOW AND THIS IS BECAUSE ABOUT A YEAR AGO(NOT SURE OF THE TIME FRAME) HAD REQUESTED TO DO CHANGES TO MY ACCOUNT AND NOTHING WAS DONE.
*FRUSTRATED*
While other platform asked heaven and earth to register me, payoneer took their time to verify me, after which i was accepted to save and withdraw my money from their platform.
Thanks payoneer.
Good your representative is polite and professional but he confused when i questioned him but this is not a problem for me
Payoneer is good payment gateway. Continuously improving is really appreciated but still not enough. If can minimize the chat conversation time, it would be great. At the moment have to wait for hours. Secondly, the time between receive payment and deposit in account should be in hours not in days. If you can minimize these two, it would become so lovely.
Thanks for your support Payoneer
Rizwan Ali
I always get my money on time. Recieved my last payment.
I just want to request payoneer to decrease the withdrawal limits like before.
I have been using it since couple of years and it was always best amongst other options. Better rates and fast processing
Your support team is the best at first they hear you and they pay attention and even when on hold the place a nice song and come back to remind you an agent is working for you.
I have been working with payoneer from 2 years and now I have reached a conclusion, they are intelligently scamming us. They blocked my account without any reason. I researched and found out that they are doing this on large scale and the accounts they are blocking all have thousands of dollars in balance. I contacted them, agreed to cooperation at every step but they refused to give answer and denied of giving reason. They are a big scam, I have hundreds of proofs with screen shots. You can contact me through Facebook.
Great company, easy to used & manage in personal love it, just is so hard to contact a representative to some assistance but thank you,. Overall you're doing great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We are sorry to hear that you have had a frustrating experience with our service. A member of our team has sent you a message looking for some more information about this so we can address your concerns and make things right.
Please feel free to reply to their message at your earliest convenience.
Best,
The Payoneer Team