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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Though I don't get my solution the process is great
Though I don't get my solution the process is great.
I was excited that finally we can let go off PayPal which charges a lot but found that Payoneer on one hand says company cannot wire transfer and on other hand it says
"Generally, you will not need to provide a bank account address when asked for receiving account details.
For local bank transfer to your EUR receiving account and for USD wire transfer, you may be asked for a bank account address. Look for the address details together with the receiving account details."
So their claims are contradicting and do not help in feeling safe that a business will get paid easily. An actual wire transfer is less complicated than your process. Additionally, they do not include Bank Address by default for a account holder to know making it difficult not easy to transact using Payoneer.
Why would I opt for a service that is more complicated for my client company and costs $30 instead of $7?
Very helpful and very understanding made me feel a lot better after finishing our chat great work and professional as me being from the UK and in a very sticky situation it made it all clear to me what would happen now very happy with his service keep up the great work. Enjoy the rest of your day and thank you very much
Excellent Customer service!
Payoneer has truly made making and receiving payments Abroad from Africa truly seamless. Thank you!
I have appreciated giving you a call and callinge back when I ran out of airtime. I wanted to resolve an issue regarding account blacklisting and I am hoping for the best
Great experience with Sebastian's customer service skill. I for one work in the customer service/hospitality services and i know what is like to answer calls.
Anna help me. She even call me when my line was disconnected. So, I appreciate her process. Thanks Anna And Payonner
It is easy to deal with the customer service represantative which is verry approachable, entertaining, and make sure that my concern will be solve ASAP.
Great customer service! Resolved the problem quickly! First time using payoneer and they made me so happy!
Hi Sandy,
We're thrilled to hear this! This is the type of experience we strive to provide all of our users. I am glad you've enjoyed using our platform, and we are eager to help you with any more problems that may arise. We are here for you!
Best,
The Payoneer Team.
The Customer Service called me on my mobile when my Skype call was disconnected and instantly solved my problem.
Very bad service, never call connect in hindi department so please arrange hindi executive and solve my issue
Hi and thank you for leaving your feedback regarding your concerns.
Our Hindi communication channel has recently opened and in order to receive service in the Hindi language, please be familiar with our working hours: India time 9:00-18:00.
Moreover, if after thirty seconds there is no answer, you are given the option to choose between a callback in Hindi or to be transferred to the English Channel.
Please note that this service is still being developed and we are doing our best to improve it.
We apologize if any inconvenience was caused to you
Sincerely,
The Payoneer Team
Payoneer provides one of the best customer service worldwide. Their representative Rachel was very professional. She solved my payment issue in few minutes. Loved the way she handled my request. Best person ever
I WANT TO THANK MR WILL FROM PAYONEER FOR GUIDING ME TO GET MY ROYALTIES- PAYMENT. I HOPE HIS KIND GUIDANCE WILL FINALLY LEAD TO AN ACTUAL PAYMENT DIRECTLY TO MY BANK ACCOUNT IN ISRAEL AS GIVEN TO PAYONEER,
IF I GET MY ROYALTIES I WILL AGAIN BE READY TO THANK PAYONEER IN ANY WAY I CAN! = CLAUDIO- ILAN JACOBI = *******@WALLA.COM
Amazing experience!
Best I've had so far with any customer service.
Special thanks to James! WE DID IT! :)
I had a very good experience taking to CSR over the phone. She was very cooperative and humble in taking. I hope my funds will be credited soon,
Thank you
I tried to log in to my account this week and I received error "Account Blocked Contact Support". I tried to get in touch with Support and they said "We dont know why but you cant access your account anymore". I have $260 in my account that payoneer has stolen. I have read other instances where people receive an email that their account will be blocked in 5 days and they have a chance to withdraw money and move their business elsewhere. I am okay with this. But they are blocking my account and stealing my money out of nowhere.
I am a paying customer. If there is a problem with my account, communicate it with me. If there has been a violation of terms (in my case I have not violated any terms), communicate it with me. Or atleast send me an email in advance that your account will be blocked in a few days. But to block my account with money in it is criminal. Fix my account so that I can withdraw MY money or I will report you guys on every forum.
Good conversation it took a little long time for processing but overall i am satisfied
And during the hold i liked the music
They are best, i love to withdraw all my earnings from payoneer, instantly withdrawal to my local bank and good exchange rates plus they customer support is best.
I am from Pakistan, and payoneer is my best online earning partner!
Excellent just hope u will fix my problem soon. They represent and talk with me nicely and clarify my doubts too. I think may b best customer service provider they are
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There G S., I hope you are well and I thank you for submitting this review. I do apologize if the information regarding receiving wire transfers was a bit confusing. The Global Payment Service allows you to accept payments from companies such as the US, UK, and EUR (and more), and we provide banking details of bank accounts in these regions to allow you to receive payments.
These payments are meant to be local bank transfer payments. However, since the way that funds are transferred via bank transfer in EUR are different and fairly more complex, we do allow SEPA/wire transfer for companies in EUR. We also allow payments to come from bank accounts of individuals in EUR provided that any requested information is provided, such as the bank account's address. We understand that this is confusing but we can assure you it exists as the easiest option, and we only request information for compliance reasons. It is not meant to inconvenience you or jeopardize you, and is in fact helpful to provide a network on Payoneer that is safe and secure. We are thankful to provide an experience with this service that our users enjoy and utilize effectively. Additionally there is no fee to receive payments from EUR companies, whereas for US it would be 1%.
We do hope you decide to try our service again should you find that we would fit the needs of your business. If you have any questions please send us a private message, contact us on social media, or connect with our customer care team via phone or chat.
Best,
The Payoneer Team