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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Happy and satisfied with how the customer service assist me. Very polite and accommodating. Well done Payoneer.
The operator was very helpful and friendly. She promptly found what the problem was with my account and promissed a fast solution.
Thank you guys for your support, specially thanks to Shelsi :) she assisted with all issue and solved my problem. Thank you guys for amazing service!
This bank has improved international trade and commerce opportunities for my US-EU business more than ING and ABN AMRO even bothered to care in decades.
Happy to work with Payoneer, But my problem is still exist, After all great payment system fast and secure.
Generally, Payoneer is first-rate and everyone in the business here uses it for either business or personal payments it is also a hassle-free route to receive payments worldwide in multiple currencies. The only fault I can think of is if you hit a compliance issue anywhere it can all drag on a bit other than that it's all good.
Payoneer is good. Nd we tlk to whom is also excellent person... It was take time to start. It's my humbl request my account was not starting... Plzz let them to start my account. I will be highly obliged. Thanking you... Have a nice day..
It's great to have an online business. And to have your to support payments. You are the best. But lately it's taking like forever to get your money. Please I'm begging you need to work on that for us
Payoneer is a great money transfer option for freelancers. They also have quick and responsive customer care.
Payoneer is very good. Even the costumer care is good. I get paid on Mondays and I have my money the next day on my local bank account. I didn't use the card yet.
The rivew of documents is very professional, and the agents are very professional and understanding
I had a nice experience
It takes a WEEK to get your money from the moment of being paid. Withdrawal team "doesn't work on Fridays", so to get your money to your bank account you have to wait several more days, ridiculous.
UPDATE. After my complaint the money was transferred immediately. Will change to a positive review if I don't get these kinds of delays in the nearest future, because otherwise the service is OK.
I'll my info has been keep saved even after years of unused, rates are still the same. It gives me confidence in keep using with my next online job international payment method
I just recently signed up and the sign up process was easy and very trustworthy. I think PP has a lot of catching up to do. Support has been very attentive and responsive with my questions, thanks team.
I am very happy with Payneer service. The are there for you all the time. I am recommend after long time of working
Not happy with Payoneer.
I own a HK company, and use Neat as my bank account if that's your setup, I suggest that you steer clear from Payoneer. Their system doesn't handle Neat new bank credentials.
Here's my story.
After Neat has changed the bank details I went and changed my bank credentials in Payoneer's system.
I submitted it perfectly, leave out one thing - there's a DASH in the beneficiary name that Payoneer system can't handle - Neat assured that the transaction will be processed without the dash, so I left a white space.
Bank details were approved by Payoneer after a review.
I created a 50 US test transaction, waited 24 hours only to receive a 'failed transaction' notification.
I called Payoneer's customer service to get help with my issue, and the rep asked me to send them the exact bank details so that they'll do it on their side. I sent them a Neat formal doc, and waited.
After 3 days of not hearing from them I called. To my surprise the rep tells me I should call after sending docs, because emails are not passed forward to the correct department, unless you call and specifically ask for it on your side.
Frustrating, but what can I do.
I asked him to transfer the doc to the correct department. The one that ASKED for this doc so that they can assist.
After 24 hours I receive an email - "Dear customer, you want to change bank details? You can do it on your own, here are the instructions..."
But I did.
And it failed.
Twice.
I call again, and the rep asks me to type in the bank details and they'll make the changes on their end, add the DASH, or whatever.
At this point it's a guessing game, and I have zero faith that Payoneer will help me resolve it. I worked with them 3 years with no problem, tolerated their high fees and horrible service, but this is the last straw.
There are better options, such as TransferWise and Currencies Direct.
If this attempt to connect my bank account fails, I'm going to explore the other money channels, and leave them permanently.
Bottom line, if you use Neat as your bank account, and consider using Payoneer, then don't. They'll put you through endless hell, and I can't tell you at this moment if in the end it'll succeed.
Hello Barak,
We really appreciate you for leaving an honest review of our Payoneer Services.
We'd like to apologize for the huge inconvenience you are experiencing when it comes to changing your bank details. We understand you reached out to our customer support for assistance, but did not receive a clear answer. Our customer support team are always there to provide the most accurate response in a timely manner. Although you submitted the documents via email, please keep in mind that response times via this method can very. All the emails we receive, are replied within 5 business days as the standard procedure. However, we must insist that if it is an emergency, contacting our support team via our phone lines, is the quickest option.
Please be advised that there are many factors that can make a transfer rejected or delayed. This the reason we ask for a bank statement. We have to make sure your funds are being processed to the correct bank account details registered. If the details are correct, we send it over to our bank transfer department for further investigation. They in turn will provide a reason and communicate a solution to have the funds successfully processed. If the bank details are incorrect, we have to manually change the details. Once that's done, our bank transfer department will take the incident and re-process the transfer.
We are delighted that you have been with Payoneer for so long. We strive to achieve a high customer satisfaction to clients like yourself. We recognize that we did not do so well this time around but are committed to provide better quality care in the future.
We understand it was a lot of constant back and forth, with no clear resolution. Do not worry, we will make a note of this and send it as feedback. If we can help you with anything or an update on your case, please follow up with our support channels or even our social media. We look forward to have your issue resolved so we can earn a better rating from you in the future.
Best,
The Payoneer Team.
I still have to pay my salary now I need to pay my salary now I have to pay my salary but I am still submitting the requirements but I am still waiting for my action to
Hello Rodel,
We do apologize you are having issues submitting documents. We appreciate your honest review about our services.
We understand how frustrating it is, as you need to get paid. Payoneer prides itself on a smooth and accurate verification process. These documents are required in order for any clients to start using our services. When it comes to submitting documents, our department can ask for additional requirements. This is to ensure we have all the needed details to help proceed with any payments. If this is an emergency, we do have a customer care line and live chats under Contact Us via the Payoneer homepage.
Please be advised, that we have sent you a private message, in order to discuss your case in detail.
We hope in the future we can provide a better assistance with this process and earn a good rating from you.
Best,
The Payoneer Team
I was very satisfied with the assistance received.
The team member was very helpful, knowledgeable and timely in his response.
I received very courteous and satisfactory service. I did not have to wait long in line to be served.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sergey,
We are sorry to hear that you are experiencing a long time receiving your money and we do apologize for the inconvenience, we can ensure that Payoneer is always trying to improve and provide better service to our customers.
Please note that if your bank account details are correct, it usually takes 2-5 business days for the funds to reach your bank account. As we are a regulated financial institution, there are many different regulations that we must comply with, and this may cause our team to request additional information regarding your payment.
As you mention, withdrawals requested on Friday or Saturday, usually get processed by Sunday or latest Monday as Banks only work on business days excluding weekends and public holidays.
For us to take a look into your case and properly assist you, a member of our team has sent you a private message. Please reply to that at your earliest convenience.
Best,
The Payoneer Team